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https://www.ccts-cprst.ca/for-consumers/complaints/
We have issued the following Decisions: 2018 CCTS Complaint #863651. Read More. Subscribe to our newsletter. Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry. First Name. Last Name. Email Address *
https://www.rogers.com/consumer/contactus/share-a-concern
If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you and your service provider before you ...
https://www.cbc.ca/news/business/ccts-complaints-up-mid-year-report-1.4612148
Rogers was the target of 707 complaints, with just over 10 per cent of all complaints. ... James Hong of Toronto says he would have filed a CCTS complaint about Bell last fall, ...
https://www.rogers.com/consumer/privacy-crtc
As a communications company, government and law enforcement agencies approach Rogers looking for information about our customers. We fully comply with Canadian privacy law and take active steps to fully safeguard the information of our customers.
https://rogerswatch.wordpress.com/Complaint/
If OoP isn’t appropriately responsive don’t be shy about filing a complaint with CCTS – that tends to get Rogers’ attention and it’s OoP who deals with those anyway. (CCTS ph num is on my /Contact page.) Good luck, and good for you for standing up for yourself! Rogers is a real bugbear, sometimes.
https://thedoubleparent.wordpress.com/2013/01/09/how-to-complain-about-rogers-or-your-telecommunications-company/
Jan 09, 2013 · The CCTS has a website where you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints.
http://forums.redflagdeals.com/filing-ccts-complaint-worked-against-rogers-got-porting-contract-refunded-1322685/
Apr 04, 2013 · Filing a CCTS complaint worked against Rogers - Got porting and contract refunded Furthermore, they claimed that I agreed to a contract, despite never having gotten hardware from them, and despite no evidence of me signing or verbally agreeing to a contract.
https://www.theglobeandmail.com/report-on-business/customer-complaints-against-rogers-drop-significantly/article29424009/
Mar 30, 2016 · Toronto-based Rogers – Canada's biggest cellphone carrier, which still accounts for the second-highest number of complaints – was responsible …Author: Christine Dobby
https://crtc.gc.ca/eng/phone/cprstccts.htm
Commission for Complaints for Telecom-television Services (CCTS) What is the CCTS? Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services. Its structure and mandate were approved by the CRTC.
https://www.cbc.ca/news/business/telecom-consumer-complaints-up-1.4422206
Former Rogers call centre worker says customer complaints may be due to talking fast to make a sale ... See top ten issues raised in complaint; Of the 9,087 complaints the CCTS received in 2016-17 ...
https://crtc.gc.ca/eng/phone/plaint.htm
If you want to contact the CRTC with a complaint, you can use one of the methods below. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. You will be informed if your complaint should be directed to the CCTS or another agency. on-line form: Complaints and inquiries
https://www.howardforums.com/showthread.php/1702989-Project-Rogers411-CCTS-Complaint-re-Rogers-411-Fee-Hike
Feb 17, 2011 · a) within 15 calender days (from Rog's receipt of the complaint) contact both you and the CCTS to explain why they think the complaint is without any CCTS-purview, or lawful, merit (in CCTS parlance this is an "Objection"); or
https://www.telus.com/en/support/article/ccts-and-cprst-feedback-and-contact-information
For non-regulated services, contact the CCTS:. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV ...
https://communityforums.rogers.com/t5/Account-Support/Rogers-Complaint-Process/td-p/314233/page/3
We customers should have a simple complaint process available to enter complaints about an issue.I realize that Rogers is a high tech company, but many users with issues are not at the same level.After making a complaint about an issue, it should be up to Rogers to channel the complaint to the right...
https://about.rogers.com/cnwposts/rogers-shows-biggest-improvement-in-ccts-report/
Dec 02, 2015 · The CCTS report shows that out of more than 12.6 million applicable Rogers customers there were only 2,421 complaints last year, or a 0.019% complaint rate. Bell’s complaint rate was 74% higher and Wind’s complaint rate was 358% higher. Other highlights of the report include:
https://communityforums.rogers.com/t5/Account-Support/New-Data-Top-Up-Process/td-p/413612
Dec 29, 2017 · Agreed. I raised a complaint with the Rogers Office of the President which went nowhere so I raised a complaint with the CCTS based on the fact that there is not clear language available as to how the data top up process works regarding on pre-billing for data. If that bothers you as well, you can also raise a complaint.
http://forums.redflagdeals.com/how-escalate-complaint-rogers-1080256/
Jun 19, 2012 · How to escalate complaint with Rogers It's been ongoing since June and I have yet to receive a working phone. I'm wondering if there's a number or e-mail address out there of someone who is known to get results for Rogers customers?
https://about.rogers.com/news-ideas/complaints-against-rogers-drop-for-fourth-consecutive-year-down-53-in-2016/
Nov 24, 2016 · TORONTO, Nov. 24, 2016 /CNW/ – Rogers had the biggest drop in customer complaints of any major telecommunications company in the annual report of the Commissioner for Complaints for Telecommunications Services (CCTS), the industry watchdog for consumer complaints.
https://www.itworldcanada.com/article/complaints-up-73-but-wireless-code-breaches-down-during-latter-part-of-2017-ccts-finds/403823
Courtesy CCTS. The most frequently-raised complaint, according to CCTS, continued to be non-disclosure or inaccurate information regarding the terms under which a service was being provided ...
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