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https://broadly.com/blog/customer-service-roleplay-scenarios/
Customer Service Role Play Scenarios. If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. It can be fun if you’ve got some creative staff members!
https://www.teach-this.com/functional-activities-worksheets/complaining-apologizing
In this two-part complaining and apologizing role-play activity, students get to play both the role of the person complaining and the role of the person who deals with the complaint. Divide the students into pairs (A and B) and give each student a corresponding worksheet. The first role-play is based on buying a …
https://www.slideshare.net/immaci/presentacin1-11280078
Jan 26, 2012 · Role play situation "at a restaurant" 1. A table for two, please 2. CONVERSATION : AT A RESTAURANT Waiter Guests 3. 1 .- What can I do for you? 2.- Can I help you? 3.- Can I take your coat? 4.- Have you booked a table? 5.- How many are you? 4. MAY I SHOW YOU A TABLE? IF YOU WAIT, THERE’LL BE A TABLE FREE IN A MINUTE. 5.
https://bizfluent.com/info-8587371-customer-service-roleplay-ideas.html
So, come up with appropriate role-play customer service scripts for greeting your guests aka sales prospects. For teaching purposes, have the trainer play the customer service representative first, while the trainee plays the customer, and then reverse roles for practice.
https://www.eslprintables.com/speaking_worksheets/role_plays/hotel_role_play/Situations_at_the_hotel_Compl_532280/
This is a set of four classic situations which provoke complaints at a hotel - one partner is the guest, the other the receptionist. It is aimed at intermediate students at A2+ or B1 level. Students read the situations on their cards, develop the idea and then they role-play the situation. Editable.
https://content.wisestep.com/role-play-interview/
If a problem or complaint of a customer in a role play script is too complicated, it is not necessary that you solve it by hook or by crook. The interviewer may also want to see how you handle the situation when the problem is a bit tricky. Solving the problem does not mean you did well in role play interview.
https://www.youtube.com/watch?v=fIMTjRiS5zc
Oct 31, 2010 · Rachel and John show you how to handle an irate customer if you are in the telephone customer service business.
https://www.youtube.com/watch?v=KfGNhuTtWvE
Oct 23, 2013 · Magnify Your Marketability with Diana YK Chan www.mymarketability.com This interview role play was recorded as part of a workshop training event …
https://peda.net/id/0609d42e15a
Role play 3 STUDENT A: You are the manager of The Paradise Hotel, a modern holiday resort surrounded by lots of sights and sandy beaches. Everything seems perfect… but you have to deal with some problems. STUDENT B: You are a guest at the expensive The Paradise Hotel. The food is awful.
https://busyteacher.org/7371-10-roleplay-ideas-for-general-english.html
Non-scripted ones are when students are given a role each and must use whatever knowledge they have in order to speak with that partner. Below is a list of ideas for a general English class. This can be adapted to suit a situation. Try These Fresh Role Play Activities With Your Class
https://www.teachingenglish.org.uk/article/shop-service-role-play
The receipt on their role card provides the information they will need to give to the shop assistant. The customer wants his or her money back . . . but the shop assistant knows their manager doesn't like returning money! The students need to resolve the situation. Procedure. Set the context for the role-play.3.8/5(32)
https://www.helpscout.com/blog/customer-service-scenarios/
Showing empathy for the customer’s situation becomes important, followed by an immediate explanation of how you’re going to fix the situation. Consider the following example: “I’m so sorry about that; that’s very disappointing! There might have been a slight mistake in the manufacturing process, or perhaps it was damaged while being ...Author: Gregory Ciotti
https://www.gaebler.com/Customer-Service-Role-Play-Examples.htm
Customer Service Role Play Examples. Customer service role playing is a critical component of an effective customer service training program. Here are some customer service role plays tips to get the most out of the exercise. It's hard to conceive of a customer service training program that doesn't include at least some role-playing elements.
http://www.wellesleyinstitute.com/wp-content/uploads/2011/11/Role_plays2.doc
Role Play #1. Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job.
http://www.qmr.com/products/respectful_workplace/docs/capsule2-3.asp
Program 2 -- Role Play Situation 1 Cards Agency Employee. It has been a full day and you are looking forward to getting off of work at 5 p.m. You hate to see people walking in the door after 4:30 because that means that they still might be at your station come 4:45, and you have a few last minute details to put in order before you leave for the ...
https://www.englishonphone.com/portfolio/business-english-communication-role-play-about-customer-complaint/
You will play the role of the TL. Since you are already aware of the situation it will be better if you go prepared with the resolutions and the plan of action for Rishi. Quick tips: The key to a good feedback session is when both parties listen actively, especially the person who is sharing the feedback
http://www.onestopenglish.com/community/lesson-share/pdf-content/esol/complaining-with-confidence-lesson-plan/551923.article
role-play a real-life situation in which they have had to make a complaint or have wanted to, using the language learnt here. • The students can write a letter of complaint, looking at how the language used in written complaining is more formal. •
https://eslflow.com/complaints-and-annoyances-language-and-speaking-exercises.html
Complaints and annoyances are a part of everyday life. Talking about complaints and annoyances in the classroom is a great way to engage students. It's a great way to get students to express their feelings and opinions. This great speaking topic but I find it generates interest, a lot of input and can be a lot of fun.
https://www.laguardia.edu/uploadedFiles/CE/Content/English_Language_Learning/Center_for_Immigrant_Education_and_Training/GP-Hotel_T.E.A.C.H/Unit5.pdf
After Sts complete the role play, T gives the observers 3 to 5 minutes to discuss what they observed with their group members. T and Sts then discuss the activity as a group: T asks the Sts who played the guest to explain what it felt like when someone was empathizing with …
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