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https://www.asqa.gov.au/complaints
The most effective and timely way to resolve complaints is through your provider’s complaints and appeals process. Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students’ complaints are managed effectively and efficiently.
https://www.rtoadvice.com.au/national-training-complaints-hotline/
Jan 20, 2015 · Launched on the 20th January this hotline enables students and apprentices to lodge complaints and is a joint initiative of the commonwealth, state and territory governments. Anyone with a complaint or query about the VET training sector can access this hotline, designed to protect the interest of students and employers. The National Training Complaints Hotline …
https://www.employment.gov.au/national-training-complaints-hotline
Prior to lodging a formal complaint with the National Training Complaints Hotline, it is important to follow the formal grievance process of the training organisation with which you have a grievance. The National Training Complaints Hotline is a joint initiative between the …
https://rtoleadership.com.au/complaints-and-appeals-policy/
National Complaints Hotline; The National Training Complaints Hotline is a national service for consumers to register complaints concerning vocational education and training. The service refers consumers to the appropriate agency/ authority/ jurisdiction to assist with their complaint. Consumers can register a complaint with the National ...
https://www.asqa.gov.au/news-events/news/new-national-training-complaints-hotline
New national training complaints hotline 6 February 2015 The Assistant Minister for Education and Training, the Hon Simon Birmingham, has announced details of a new complaints hotline to report rogue training providers.
https://training.gov.au/Home/Enquiry
The National Training Complaints Hotline allows vocational education and training students to bring their concerns to the attention of regulators. Through the National Training Complaints Hotline, complaints will be directed to relevant authorities, connecting consumers with …
https://www.tac.wa.gov.au/students/Pages/Complaints-against-RTOs.aspx
TAC is unable to investigate complaints about RTOs registered with other regulators. If the RTO is registered with the Australian Skills Quality Authority (ASQA) or the Victorian Registration and Qualifications Authority (VRQA) you will need to lodge your complaint directly with them.
https://carersqld.com.au/wp-content/uploads/RTO-Complaints-and-Appeals-Policy-and-Procedure.Web-Version.pdf
RTO: Registered Training Organisation. 5. Guiding Principles a. Students have the right to make a complaint about any parties involved in the delivery of the course in which they are participating. b. The principles of natural justice and procedural fairness will underpin every stage of the complaints and appeals process. c.
https://www.bgt.org.au/uploads/2/6/3/9/26393168/rto-complaints-and-appeals-policy-and-procedure.pdf
RTO Complaints and Appeals Policy and Procedure PURPOSE: This policy/procedure is based on providing and maintaining training services that are fair and reasonable and afford a forum where issues or inadequacies can be resolved. It supports the RTO to …
https://consumeraction.org.au/educationcomplaints/
The National Training Complaints Hotline. If you have a complaint or query about a course or RTO you can call the National Training Complaints Hotline on 13 38 73 (Monday to Friday from 8am to 6pm nationally) or via email at [email protected]. The hotline refers complaints to relevant regulators.
http://www.itandr.com.au/_r1118/media/system/attrib/file/95/RTO-008P%20Complaints%20Grievances%20%26%20Appeals%20-%20ITR%2016082016.pdf
The Complaints, Grievances and Appeals Procedure is confidential and any complaints or appeals are a matter between the parties concerned and those directly involved in the complaints handling process. RTO-006POL Records Management 3.1 Informal Complaints Resolution a. ITR expects in the first instance that there is an attempt
https://www.fcc.gov/consumers/guides/filing-informal-complaint
The Federal Communications Commission gives consumers the opportunity to file informal complaints about problems with the communications services that the FCC regulates. Complaints can be filed through the FCC's Consumer Complaint Center, which educates consumers about communications issues and guides them through the complaint process.
https://ministers.education.gov.au/Birmingham/new-national-training-complaints-hotline-13-38-73
Jan 20, 2015 · The hotline also allows the Department of Education and Training to analyse complaint trends in order to quickly identify what further action and improvements are needed. “The National Training Complaints Hotline is part of the Abbott Government’s ambitious program of VET reform,” Senator Birmingham said.
https://www.qfes.qld.gov.au/training/Documents/Complaints-and-appeals-RTO-Procedure.pdf
Complaints and Appeals (RTO) The Chief Executive Officer (CEO), Queensland Fire and Emergency Services (QFES) Registered Training Organisation (RTO) is responsible pursuant to Standard 6, Standards for RTOs 2015 to ensure all complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.
https://www.chemtrainservices.com/policies
Such disputes must be in writing and be submitted to the CEO of the Registered Training Organisation (RTO). If the appeal is in relation to an assessment outcome or procedure, the RTO will arrange wherever possible for a re-assessment to be conducted by an independent third party assessor. ... National Training Complaints Hotline - 133873 ...
https://www.atf.gov/contact/hotlines
Aug 07, 2019 · Submit a Tip ATF Tips. Anonymous tips may also be submitted to ATF through the ReportIt® mobile app, available on both Google Play and the Apple App Store, or by visiting the ReportIt website from your computer (desktop.reportit.com) or phone (mobile.reportit.com).The website and apps allow users to confidentially submit tips about crimes that involve firearms, violent crime, explosives …
https://www.parade.vic.edu.au/Documents/RTO/Policies/Complaints%20and%20Appeals%20Procedure.pdf
RTO Division – Policy and Procedure Manual 1.9 April 2018 – Version 2.6 Page 20 If you feel that you are being harassed or discriminated against, or a product or service of the College’s RTO Division or one of its partner organisations is unsatisfactory, this complaints handling
https://www.greenrto.com.au/complaints-and-appeals-procedure/
The National Complaints Hotline: ... Green Business Audit & Training is a Registered Training Organisation (RTO). Registered training organisations are those training providers registered by ASQA to deliver vocational education and training (VET) services.RTOs are recognised as providers of quality-assured and nationally recognised training and ...
https://www.rtoadvice.com.au/about-us/
About Us. RTO Advice Group was established in 2009 to provide advisory and consultancy services to Registered Training Organisations (RTOs) operating in Australia. The directors of RTO Advice Group have a passion for excellence within the Australian vocational education and training environment.
https://www.linfox.com/wp-content/uploads/2018/11/SOP_50-Complaints-and-Appeals-V17.pdf
complaints about discrimination because of age, race, sex or disability and other human rights. 50.1.8 From any substantiated complaints and appeals, the causes will be reviewed as part of the RTO’s continuous improvement processes, and appropriate corrective action will be taken to prevent or reduce the likelihood of reoccurrence.
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