Scottish Ombudsman Complaints

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How to complain about a public service SPSO

    https://www.spso.org.uk/how-to-complain-about-public-service
    Most public services in Scotland follow a two-stage complaints procedure. You can find details of the organisation’s complaints procedure on their website, or by contacting them directly. We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure.

Complain to an ombudsman or commissioner in Scotland ...

    https://www.citizensadvice.org.uk/scotland/law-and-courts/civil-rights/complaints1/how-to-use-an-ombudsman-or-commissioner-in-scotland-s/
    An ombudsman or commissioner is a person who has been appointed to investigate complaints about an organisation. Ombudsmen and commissioners are independent, free of charge and impartial - that is, they don't take sides with the person who is complaining or the organisation being complained about ...

Energy Ombudsman: Here to help with gas & electricity ...

    https://www.ombudsman-services.org/sectors/energy
    Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice.

Scottish Legal Complaints Commission

    https://www.scottishlegalcomplaints.org.uk/
    Scottish public want independent regulation of lawyers. In July the Scottish Legal Complaints Commission (SLCC) worked with YouGov to poll the public on various issues around legal regulation.

Scottish Power complaints

    https://community.scottishpower.co.uk/t5/Complaints/ScottishPower-Complaints/ta-p/37
    At ScottishPower we aim to give our customers the best possible service. But if something's gone wrong, we always investigate, and do everything we can to put things right. We’ve tried to make our complaint process as simple as possible by following a 3 stage process which we've outlined.

Make a complaint - gov.scot

    https://www.gov.scot/about/contact-information/make-a-complaint/
    3. Independent investigation of your complaint: ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. The Ombudsman will normally only be able to act if you have followed the steps above.

Scottish Power: how to make customer services listen to ...

    https://www.telegraph.co.uk/bills-and-utilities/gas-electric/scottish-power-make-customer-services-listen-complaint/
    Jan 20, 2020 · It will investigate customer complaints and its decision is binding, so Scottish Power would have to pay up if it found in the customer's favour. Call: 0330 440 1624 or …

Home Police Investigations & Review Commissioner (PIRC)

    https://pirc.scot/
    The Police Investigations & Review Commissioner investigates incidents involving the police and reviews how police handle complaints from the public.

Scottish Legal Services Ombudsman - Investigating ...

    http://www.slso.org.uk/
    Scottish Legal Services Ombudsman The Scottish Legal Complaints Commission. The office of the Scottish Legal Services Ombudsman was abolished on 30 September 2008 and replaced by the Scottish Legal Complaints Commission or SLCC, which opened on 1 October 2008.. The SLCC was set up under the Legal Profession and Legal Aid (Scotland) Act 2007 to investigate complaints made by members …

Scottish Public Services Ombudsman - Wikipedia

    https://en.wikipedia.org/wiki/Scottish_Public_Services_Ombudsman
    The Scottish Public Services Ombudsman (SPSO) is the organisation that handles complaints about public services in Scotland.The Ombudsman service is independent of government and with a duty to act impartially.. The SPSO is responsible for looking at complaints made by individual members of the Scottish public about most organisations providing public services in Scotland including councils ...

Scottish Legal Services Ombudsman - Wikipedia

    https://en.wikipedia.org/wiki/Scottish_Legal_Services_Ombudsman
    Scottish Legal Complaints Commission; The Scottish Legal Services Ombudsman was a non-departmental public body in Scotland appointed by the Scottish Ministers responsible for overseeing the internal complaints procedures of the Faculty of Advocates and the Law Society of Scotland but with considerable constraints on their investigatory remit.

Scottish Ombudsman (@SPSO_Ombudsman) Twitter

    https://twitter.com/spso_ombudsman
    The latest Tweets from Scottish Ombudsman (@SPSO_Ombudsman). The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standardsFollowers: 1.3K

How to make a complaint - British Gas

    https://www.britishgas.co.uk/complaints.html
    Know your rights. It's easy to get free independent advice so that you "Know your rights" as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.

Ombudsman Services: Here to Help You Resolve Your ...

    https://www.ombudsman-services.org/
    Hello, we're Ombudsman Services. We resolve disputes between consumers and companies that are signed up to our scheme. Our service is free, impartial and simple to use. ... In 2017 we resolved 91,678 complaints across 500 companies in the energy and communications sector. 91,678 complaints resolved in 2017.

Making a complaint - ombudsman.org.uk

    https://www.ombudsman.org.uk/making-complaint
    Complaints about the NHS in England: Quarter 1 2019-20; Performance against our Service Charter 2018/19 Quarter 4 (January to March) Performance against our Service Charter 2019/20 Quarter 1 (April to June) Performance against our Service Charter 2019/20 Quarter 2 (July to September)

Complaining The Waterways Ombudsman

    https://www.waterways-ombudsman.org/complaining/
    complaints about the way complaints have been handled. How to complain and accessibility of the Waterways Ombudsman Scheme. If you are not satisfied with the second level response (or do not get one in time) you should contact the Ombudsman. Complaints can be submitted by email, post or telephone. In your complaint you need to say:

Complaints Contact us Scottish Widows

    https://www.scottishwidows.co.uk/contact_us/individual_customers/complaints.html
    We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. View the complaints data for firms associated with the Scottish Widows brand. * Telephone calls may be monitored and recorded to help improve our service.

Complaining to an ombudsman - Citizens Advice

    https://www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/
    Sep 25, 2019 · the European Ombudsman investigates complaints about the institutions and bodies of the European Union; What happens after you complain. The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman’s investigation can take a long time, so you might have to wait a while for a decision.

Complaints Handling Procedure SPPA

    https://pensions.gov.scot/complaints-handling-procedure
    It tries to resolve issues at the point of service delivery and attempts to investigate complaints thoroughly, impartially and fairly. We follow The Scottish Government's standard approach to handling complaints which complies with the Scottish Public Services Ombudsman’s guidance on a model complaints handling procedure.



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