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https://www.researchgate.net/profile/William_Bearden2/publication/243773398_Teel_Selected_Determinants_of_Consumer_Satisfaction_and_Complaint_Reports/links/55ca7be508aebc967dfbe4f6.pdf
Selected Determinants of Consumer Satisfaction and Complaint Reports Author(s): William O. Bearden and Jesse E. Teel Source: Journal of Marketing Research, Vol. 20, No. 1 (Feb., 1983), pp. 21-28
https://www.researchgate.net/publication/243773398_Teel_Selected_Determinants_of_Consumer_Satisfaction_and_Complaint_Reports
Teel “Selected Determinants of Consumer Satisfaction and Complaint Reports Article (PDF Available) in Journal of Marketing Research 20(1) · February 1983 with 4,807 Reads How we measure 'reads'
https://journals.sagepub.com/doi/abs/10.1177/002224378302000103
Feb 01, 1983 · Selected Determinants of Consumer Satisfaction and Complaint Reports. William O. Bearden and Jesse E. Teel. Journal of Marketing Research 1983 20: 1, 21-28 ... Selected Determinants of Consumer Satisfaction and Complaint Reports Show all authors. William O. Bearden. William O. Bearden . University of South Carolina.Cited by: 1865
https://www.scirp.org/(S(351jmbntvnsjt1aadkposzje))/reference/ReferencesPapers.aspx?ReferenceID=1471896
Bearden, W.O. and Teel, J.E. (1983) Selected Determinants of Consumer Satisfaction and Complaint Reports. Journal of Marketing Research, 20, 21-28.
https://link.springer.com/article/10.1007%2FBF02722153
“Consumer Satisfaction as a Function of Search, Experience, Individual Differences and Circumstances of Use.” In H. Keith Hunt and Ralph L. Day (eds.),Proceedings of the 7th Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Bloomington: School of Business, Indiana University. Google ScholarCited by: 16
https://www.coursehero.com/file/p7greg0/Bearden-WO-and-Teel-JE-1983-Selected-determinants-of-consumer-satisfaction-and/
Bearden WO and Teel JE 1983 Selected determinants of consumer satisfaction and from BUSINESS S 101 at University of Surrey ... J.E. (1983), “Selected determinants of consumer satisfaction and complaint reports”, Journal of Marketing Research, Vol. 20, February, pp ... Measures of profitability Management reports that division profit is composed
https://journals.sagepub.com/doi/abs/10.1177/002224298905300202
Apr 01, 1989 · Bearden, William O. , and Teel, Jesse E. (1983), “Selected Determinants of Consumer Satisfaction and Complaint Reports,” Journal of Marketing Research, 20 (February), 21 – 8. Google Scholar SAGE JournalsCited by: 2396
http://www.acrwebsite.org/volumes/7500/volumes/v20/NA-20
Advances in Consumer Research Volume 20, 1993 Pages 502-506. THE DETERMINANTS OF CONSUMER SATISFACTION: THE MODERATING ROLE OF AMBIGUITY. Youjae Yi, University of Michigan. ABSTRACT - This study has investigated the moderating role of ambiguity in the process of consumer satisfaction formation.
https://link.springer.com/article/10.1007/s40821-014-0002-0
Aug 06, 2014 · This paper proposes a research framework to conduct comparative studies of service quality and consumer satisfaction between two bordering cities. ... Cross-border comparative studies of service quality and consumer satisfaction: some empirical results. ... J. E. (1983). Selected determinants of consumer satisfaction and complaint reports ...Cited by: 4
https://www.sciencedirect.com/science/article/pii/S0969698915000053
The impact of perceived similarity to other customers on shopping mall satisfaction. ... (perceived similarity to other customers) will affect customer satisfaction with shopping mall through cognitive (positive disconfirmation from a shopping mall) and/or affective states (excitement). ... J.E. TeelSelected determinants of consumer ...Cited by: 19
https://issuu.com/alexanderdecker/docs/influence_of_brand_loyalty_on_consu/6
Jul 04, 2015 · Issuu is a digital publishing platform that makes it simple to publish magazines, catalogs, newspapers, books, and more online. Easily share your publications and get them in front of Issuu’s ...
http://www.acrwebsite.org/volumes/7952/volumes/v23/NA-23
THE DETERMINANTS OF SATISFACTION: AN EXPERIMENTAL VERIFICATION OF THE MODERATING ROLE OF AMBIGUITY. Prashanth U. Nyer, Chapman University. ABSTRACT - This study extends the findings of Yi (1993) in which he finds that performance ambiguity plays a moderating role in the way consumer satisfaction is determined.
https://mafiadoc.com/customer-satisfaction-in-the-procurement-of-_59b9689c1723ddd7c6870298.html
Selected Determinants of Consumer Satisfaction and Complaint Reports. Journal of Marketing Research 4:21-28. Bowen, P.A and Hindle R.D., (1999) Customer satisfaction: a focus for research and practice.
https://www.bartleby.com/essay/Employee-Turnover-in-Egypt-P3BWHCE3RZYS
Apr 11, 2013 · Employee Turnover in Egypt; ... this research topic was selected because in our country many of workers are not satisfied with their current job and there was observed high rate for Labor Turnover especially in private sector where this study takes place. ... Selected determinants of consumer satisfaction and complaint reports. Journal of ...
https://www.sciencedirect.com/science/article/pii/S1877042814029607
May 15, 2014 · A Phenomenological Approach to Consumer Complaint Redressal in Malaysia ... Bearden, W.O., & Teel, J.E. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of marketing Research, 21-28. Google Scholar. Bitner et al., 1990 ... M.I. (2011). Determinants of e-commerce customer satisfaction, trust, and loyalty in ...Cited by: 2
https://mpra.ub.uni-muenchen.de/40690/
The basic aim of this study is to explore most common constructs for quality of banking services, which influence customer satisfaction and examine the impact of customer satisfaction on customer loyalty in the context of banking relationships. The questionnaire was used to collect the data from 192 valid respondents by convenience sampling method.
https://dl.acm.org/doi/10.2753/JEC1086-4415150205
On-line communities provide a key tool for modern marketing and business strategies in the travel sector, but in-depth knowledge about the determinants and implications of traveler participation in...Author: CasalóLuis, FlaviánCarlos, GuinalíuMiguel
https://dl.acm.org/citation.cfm?id=608318
{2} W.O. Bearden and J.E. Teel, Selected determinants of customer satisfaction and complaint reports, Journal of Marketing Research 20(2) (1983) 1-28. 3 {3} R.N. Bolton and J.H. Drew, A multi-stage model of customers' assessments of service quality and value, Journal of …Cited by: 84
https://www.deepdyve.com/lp/wiley/determinants-of-consumer-satisfaction-dissatisfaction-with-the-t2VHS3urk2
The purpose of the study was to investigate determinants of consumer satisfaction and dissatisfaction (CS/D) with the performance of apparel products at the purchase and productconsumption stages. An experimental design was used. The sample consisted of 120 students enrolled at a university located in a metropolitan area in the midwestern United States. Results showed that performance ...
http://connection.ebscohost.com/c/articles/8951342/best-practice-complaint-management
Selected Determinants of Consumer Satisfaction and Complaint Reports. Bearden, William O.; Teel, Jesse E. // Journal of Marketing Research (JMR);Feb1983, Vol. 20 Issue 1, p21 . Data obtained from 375 members of a consumer panel in a two-phase study of consumer experiences with automobile repairs and services were used to examine the antecedents ...
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