We collected information about Social Care Complaints Legislation for you. There are links where you can find everything you need to know about Social Care Complaints Legislation.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
Social care complaints regulations. The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
16(1) Any complaint received must be investigated and necessary and proportionate action must be taken in response to any failure identified by the complaint or investigation. People must be able to make a complaint to any member of staff, either verbally or in writing.
http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
(2) and (5), 115(1), (2), (4) and (5) and 195(1) and (2) of the Health and Social Care (Community Health and Standards) Act 2003(a), makes the following Regulations: Citation, commencement, effect and application 1.—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
https://www.staffordshire.gov.uk/Contact-compliments-and-complaints/complimentscommentscomplaints/Make-a-complaint-about-social-care.aspx
The legislation that sets out how we are expected to handle these types of complaints is called The Local Authority Social Services and National Health Service Complaints (England) 2009. This...
https://www.scie.org.uk/publications/guides/guide15/complaints/
Dignity in care; The Dignity factors; Legislation; Whistleblowing; Complaints. Complaints for workers and service providers ; How to complain for people who use services and carers ; Social care complaints regulations; Care Quality Commission - what the regulator says; Complaints - what the research and policy says; Resources
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Social Services Complaints Procedures for Children, Young People and Other People Making a Complaint) and since then, further detailed consultation with a broad range of stakeholders including children and young people, complaints officers in local authorities and from the National Complaints Officers Group, the Commission for Social Care
https://careinfoscotland.scot/topics/your-rights/legislation-protecting-people-in-care/
Health and social care standards; Care Inspectorate - how care is regulated; Complaints and feedback; Patient Advice and Support Service (PASS) Caring for an adult with incapacity; Adult support and protection; Power of attorney; Guardianship; Advocacy; Legislation protecting people in care; Legal advice; Young carers and young adult carers. Overview
https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Children's social care: getting the best from complaints. Statutory guidance for local authority children’s services on representations and complaints procedures.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
This item of legislation is currently only available in its original format. Introductory Text. 1.Citation, commencement, effect and application. 2.Interpretation. 3.Arrangements for the handling and consideration of complaints. 4.Responsibility for complaints arrangements.
https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs59_how_to_resolve_problems_and_complain_about_social_care_fcs.pdf
The complaints regulations The social care complaints process is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (‘the complaints regulations’), made under powers in sections 113 to 115 of the Health and Social Care (Community Health and Standards) Act 2003. Terminology
https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/overview/
If you want to make a complaint about care or treatment you receive, or think you should have received, firstly it's important to work out whether the complaint is about health care or social care, who is making the complaint, and who you make your complaint to.
https://phdessay.com/duty-of-care-in-health-and-social-care/
Duty of care is a legal obligation for each individual in the health and social care setting that requires them to adhere to a standard of reasonable care.Ensuring they don’t put their service users or themselves in any danger.
https://www.lgo.org.uk/make-a-complaint/fact-sheets/social-care/the-children-act-1989-complaints-procedure
The Children Act 1989 Complaints Procedure This fact sheet is for people who wish to make, or have already made, a complaint about Children’s Services. It advises you on the way the council should deal with your complaint and when you can ask us to consider it.
https://law.gov.wales/publicservices/social-care/complaints-and-commissioners/?lang=en
Local authorities are required to establish procedures for dealing with complaints about social services functions, including representations relating to certain children. These requirements are set out in regulations made under the Adoption and Children Act 2002, Part 3 of the Children Act 1989 a...
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulations-service-providers-managers-relevant
The following table contains hyperlinks to legislation that may be relevant to health and social care. We have identified the key Acts and regulations that are likely to be applicable. However, this list is not intended to be exhaustive and there may be further relevant legislation that is not identified.
https://www.england.nhs.uk/about/equality/equality-hub/resources/legislation/
Key legislation; Key legislation. The Health and Social Care Act 2012 introduced the first legal duties about health inequalities. It included specific duties for health bodies including the Department of Health, Public Health England, Clinical Commissioning Groups, and NHS England which require the bodies to have due regard to reducing health ...
https://hub.careinspectorate.com/national-policy-and-legislation/government-legislation/
What to expect. Developed and updated by our policy team, this section of the site will help you maintain awareness of national policy developments affecting social care and social work services, as well as relevant legislation and the Health and Social Care Standards.
https://socialcare.wales/
Social Care Wales work with people who use care and support services and organisations to lead improvement in social care in Wales. ... Information and resources about social care legislation in Wales. WeCare Wales campaign. A careers campaign to attract people to work in social care and to work with children.
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