Social Work Complaints Scotland

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Complain or feedback about care - mygov.scot

    https://www.mygov.scot/care-complain-feedback/complain-about-a-social-work-department/
    Oct 23, 2019 · Complain about a social work department Contact your local council if you want to complain – or make any comments – about a social work or social care department. It must have a complaints process in place. If you're not satisfied with the outcome, you can raise your complaint with the Scottish Public Services Ombudsman.

Making a complaint about social work or social care ...

    https://www.citizensadvice.org.uk/scotland/family/help-for-adults-in-the-community-s/making-a-complaint-about-social-work-or-social-care-services-on-or-after-1-april-2017-s/
    You can find out how to complain about a social work service on the Scottish Public Services Ombudsman website. What can the complaint be about. You can make a complaint about all aspects of a social work service including: failure or refusal to provide a service; inadequate quality or …

Contact us - Social Work Scotland

    https://socialworkscotland.org/contact/
    Q. Do you want to make a complaint about a social worker? If your answer is ‘yes’ to any of these questions then you will need to contact your local social work department. CLICK HERE FOR A LIST OF LOCAL CONTACTS > If you know who in the Social Work Scotland team you want to talk to, please find contact details on our staff page >

The Ombudsman and social work complaints – SSSC News

    http://ssscnews.uk.com/2017/01/31/spso-social-work-complaints/
    Following a Scottish Government review of social work complaints, the Scottish Public Services Ombudsman (SPSO) is introducing two major changes to the handling of these complaints from 1 April 2017. There is a new two stage model complaints handling procedure (CHP) for all …

Social Work Complaints Inclusion Scotland

    https://inclusionscotland.org/social-work-complaints/
    Social Work Complaints. The Scottish Government has published plans to change how Social Work complaints are dealt with. Inclusion Scotland is giving oral evidence to the Scottish Parliament’s Health and Sport Committee on Tuesday 01 March 2016 about why we do not think the news complaints process is good enough.

Review of Social Work Complaints

    https://www2.gov.scot/resource/doc/365931/0124513.pdf
    Section 5B of the Social Work (Scotland) Act 1968 provides for Scottish Ministers by order to require local authorities to establish a procedure allowing a person to make representations or complaints about social work functions. Such an order was made - The Social Work (Representation Procedure)

Do you want to make a complaint about us? - Scottish ...

    http://sssc.uk.com/about-the-sssc/governance/making-a-complaint
    All stage two complaints will be handled by a member of our Executive Management Team (EMT). Where required, complaints at this stage will be referred to our Chief Executive. The EMT member will manage the complaint, and appoint an investigator if necessary. If the complaint …

Complain about a care service Care Information Scotland

    https://careinfoscotland.scot/topics/your-rights/complaints-and-feedback/complain-about-a-care-service/
    The Scottish Social Services Council sets out codes of practice that social workers, social care, early years and young people’s workers - and their employers - should meet. It can tell you about making a complaint about a social service worker. The information was last updated on: 24th May 2017

Social Work Complaints - Glasgow City Council

    https://www.glasgow.gov.uk/index.aspx?articleid=17304
    The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland. This includes complaints about Scottish councils. If …

Social work advice and complaints - The City of Edinburgh ...

    https://www.edinburgh.gov.uk/info/20015/social_care_and_health/309/social_work_advice_and_complaints
    If the Council cannot resolve your complaint and you have completed all stages of the social work complaints process, you can ask the Scottish Public Services Ombudsman to look into your complaint. Complain to the Care Inspectorate. If your complaint is about a registered care service, you can complain to the Care Inspectorate. The Inspectorate is the independent regulator and can look into …

How to complain about a public service SPSO

    https://www.spso.org.uk/how-to-complain-about-public-service
    Most public services in Scotland follow a two-stage complaints procedure. You can find details of the organisation’s complaints procedure on their website, or by contacting them directly. We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure.

Social work complaints North Lanarkshire Council

    https://www.northlanarkshire.gov.uk/index.aspx?articleid=26478
    Jan 14, 2020 · Social work complaints. We value complaints and use information from them to help us improve our services. What is a complaint. We regard a complaint as an expression of dissatisfaction about our action or lack of action, or, about the standard of service provided.

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.

Social Work Scotland - Leading the Profession.

    https://socialworkscotland.org/
    Social Work Scotland is the professional leadership body for the social work and social care professions. We are a social work leadership body, led by our members. We work to influence policy and legislation and to support the development of the social work and social care workforce.

Child Protection Orders Scotland. - Scottish Childrens ...

    https://scottishchildrensservices.com/child-protection-orders-scotland/
    This is one way to stop the abuse of power being used against unsuspecting parents in Scotland it would also send a message to Social Work managers they have a duty of care to stop these officers from committing possible prudery in the future where our evidence is they will support any children’s services SW no matter what and even when complaints are upheld these officers are very rarely removed from …

Making a complaint or comment about our services Angus ...

    https://www.angus.gov.uk/council_and_democracy/complaints_and_comments/making_a_complaint_or_comment_about_our_services
    Breaches of the Code of Conduct for Elected Members or complaints about elected members should be reported to the Standards Commission for Scotland. Housing. If you are a council tenant and have a...

Complaints about social work services - Aberdeenshire

    https://www.aberdeenshire.gov.uk/media/20323/social-work-complaints-handling-procedure.pdf
    This includes complaints about local councils and the NHS in Scotland. The SPSO cannot normally look at complaints: where you have not gone all the way through the council's complaints handling...

Make a complaint Fife Council

    https://www.fife.gov.uk/kb/docs/articles/have-your-say2/make-a-complaint
    If you have trouble putting your complaint in writing, or want this information in another language or format, such as large print or braille please contact us on 03451 55 55 00. Publications. Education & Children’s Social Work Services Comments, Compliments & Complaints

Care Inspectorate (Scotland) - Wikipedia

    https://en.wikipedia.org/wiki/Social_Care_and_Social_Work_Improvement_Scotland
    The Care Inspectorate (formally known as Social Care and Social Work Improvement Scotland) is a scrutiny body which supports improvement. They look at the quality of care in Scotland to ensure it meets high standards. Where improvement is needed, they support services to make positive changes.Formed: 2011



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