Southeastern Trains Complaints Procedure

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Make a complaint Southeastern

    https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
    If you’re not satisfied with the service you’ve received you can make a complaint. We always aim to provide the best service that we can, but sometimes things go wrong. If that happens we’ll try to resolve the problem for you.

Complaints Handling Procedure Southeastern

    https://www.southeasternrailway.co.uk/about-us/our-policies/complaints-handling-procedure
    Complaints Handling Procedure ... Southeastern is one of the biggest and busiest train operating companies in the UK with around 178 million passenger journeys made on our services every year across South East London, Kent and East Sussex. ... How we review and monitor the complaints we receive and how we respond to them, to drive improvement ...

Complaints - South West Trains

    https://www.southwesternrailway.com/contact-and-help/complaints
    We work hard to make sure our trains run on time and provide you with excellent customer service but sometimes things can go wrong. When this happens we want to hear how we have failed to meet your expectations. We take complaints seriously. We investigate …

Complaints handling procedure Southern

    https://www.southernrailway.com/help-and-support/contact-us/complaints-handling-procedure
    We’ll investigate your complaint in full and will make sure it’s considered fairly. (Read our full complaints handling procedure for details of how we will do this.) If we’re at fault we will apologise and try to resolve the problem. Download our complaints handling procedure (pdf) If you’re unhappy with our response

Southeastern Trains Complaints

    https://www.complaintsdepartment.co.uk/southeastern-trains/
    Initial complaints should be directed to Southeastern Trains directly. You can find contact details for Southeastern Trains above. Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Southeastern Trains as these comments will not be approved.

Southeastern franchise extended to April 2020

    https://newsroom.southeasternrailway.co.uk/news/southeastern-franchise-extended-to-april-2020
    Southeastern Railway Media Centre. The Department for Transport (DfT) has confirmed a further extension to the current Southeastern franchise which will now run to 1 April 2020 rather than expiring on 10 November 2019.

National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that is the case, then they will contact you to let you know.

South Eastern Trains Complaints Email & Phone Resolver

    https://www.resolver.co.uk/companies/south-eastern-trains-complaints/contact-details
    South Eastern Trains complaints. Contact South Eastern Trains customer service Resolver can help you send your complaints to South Eastern Trains, It’s quick, simple and totally free Contact South Eastern Trains now. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com.

Booking Engine

    https://ticket.southeasternrailway.co.uk/search?modal=login
    Switch origin and destination; destination. Travel via or avoid

Southeastern and Network Rail announce action plan ...

    https://newsroom.southeasternrailway.co.uk/news/southeastern-and-network-rail-announce-action-plan-following-independent-report-into-lewisham-train-disruption
    Aug 23, 2018 · Southeastern and Network Rail commissioned an independent report of the incident. Today’s report recommends improvements to command and control arrangements, and says industry procedures for stranded trains need revisiting to avoid a similar incident in the future.

Delay Repay & Unused Ticket Refunds - South West Trains

    https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation
    † Super Off-Peak Day Returns not valid on trains arriving into London Waterloo and any station London Zones 1-6 before 11:59, and trains departing London Waterloo between 16:00 and 19:00 .Please check before travel. We use cookies to improve your experience. By using the …

'Sorry for the lack of sexy women': Southeastern Trains ...

    https://www.dailymail.co.uk/news/article-1391481/Sorry-lack-sexy-women-Southeastern-Trains-response-passenger-complaint.html
    May 27, 2011 · Blogger Elliot Uttridge fired off a letter of complaint to Southeastern trains after his service from Gravesend in Kent to London was 14 minutes late.

Contact us Southern Railway

    https://www.southernrailway.com/help-and-support/contact-us
    Get detailed contact information for Southern. Contact us online. Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.

Complaints handling procedure Thameslink

    https://www.thameslinkrailway.com/help-and-support/contact-us/complaints-handling-procedure
    We’ll investigate your complaint in full and will make sure it’s considered fairly. (Read our full complaints handling procedure for details of how we will do this.) If we’re at fault we will apologise and try to resolve the problem. Download our complaints handling procedure (pdf) If you’re unhappy with our response

Taking rail complaints further - Transport Focus ...

    https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
    What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not …

Trains to St Leonards Southeastern

    https://beta.southeasternrailway.co.uk/destinations-and-offers/popular-east-sussex-destinations/st-leonards
    Trains to St Leonards. The quaint seaside town of St Leonards awaits you... once owned by an ancient family of Norman origin, St Leonards was built in the late 19th century. It was built to impress, with a hotel, public garden, a practice space for archery and more!

Trains to South Kensington Southeastern Railway

    https://beta.southeasternrailway.co.uk/destinations-and-offers/popular-london-destinations/south-kensington
    Trains to South Kensington with Southeastern Railway, & decide which museum to visit first – the Science Museum, the National History and the V&A are all here.

Trainline Search, Compare & Buy Cheap Train & Bus Tickets

    https://www.thetrainline.com/
    Trainline, your quick and easy way to book train and bus tickets across Europe. Save 61% on UK Rail Search train times Get the app 200+ operators

High speed trains Southeastern

    https://beta.southeasternrailway.co.uk/tickets/more-ways-to-travel/high-speed
    Southeastern introduced the UK’s first domestic high speed service from East Kent to St Pancras International in June 2009; This service has cut journey times between Central London and Kent; The high speed trains played a key role during the London 2012 Olympic and Paralympic Games as the Javelin shuttle service.

Trains to Medway Southeastern Railway

    https://cd2.southeasternrailway.co.uk/medway
    Getting here: If you are getting a train to Medway has five main rail stations: Strood, Rochester, Chatham, Gillingham and Rainham. All these stations have frequent services from London Victoria and Charing Cross. High speed trains also link Medway to St Pancras International in just 35 minutes.



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