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https://www.nhsggc.org.uk/media/241729/nhsggc_complaints_policy.pdf
Complaints Policy and Procedure . Lead Manager: Board Complaints Manager ... in close conjunction with thedeveloped Scottish Public Services Ombudsman, which aims to bring about consistency in complaints handling across NHS ... which is based on the national NHS Model Complaints Handling Procedure, explains the processes that we will follow in ...
https://www.orevalleyha.org.uk/uploaded/portal/secure_files/20170701_complaints_handling_procedures.pdf
handling complaints across the housing sector, which complies with the SPSO’s guidance on a model complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined complaints handling with local, early resolution by …
http://psconsultants.org.uk/Documents/Report1.pdf
listed in paragraph 1.3. Joy described the Housing Service complaints handling procedure and used some redacted complaints to give the SURE Team members an understanding of the type of complaints received (Appendix 6). This gave us a clear understanding of how the model Complaint Handling procedures are followed by the
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