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https://www.surreycc.gov.uk/council-and-democracy/contact-us/complaints-comments-and-compliments
Surrey County Council elections; Surrey County Councillors; Members of Parliament; The Electoral Commission; How the council works; Councillors and committees. Surrey County Councillors; Committee papers; List of committees and officers; Decision making; District Borough and Parish councillors; Member Code of Conduct; Elections and local ...
https://www.surreycc.gov.uk/schools-and-learning/schools/school-strategies-plans-policies-and-consultations
Strategies and plans. Our approach to providing education is explained through our schools strategic plans.. Consultation. We would like to hear your views on any proposals to change school provision in Surrey.. Provision
https://www.gov.uk/government/publications/school-complaints-procedures
Jan 06, 2016 · School complaints procedures: guidance for schools ... Surrey, West Sussex and Dorset local authorities in the production of these documents. Some of …
https://www.clarendon.surrey.sch.uk/policies/Responding_to_Parental_Concerns_-_Parent_Guidance.pdf
Academies and independent schools are not maintained by Surrey County Council, and will have their own complaints procedures. It is the responsibility of the school to investigate and respond to complaints. Surrey County Council has no role, other than …
https://www.lgo.org.uk/your-councils-performance/surrey-county-council/statistics
Surrey County Council twice failed to resolve issues for boy with special needs. Surrey County Council has been told to apologise again to the family of a boy with special educational needs because it failed to do what it promised to resolve problems highlighted in a previous Ombudsman complaint.
https://www.surreyscp.org.uk/professionals/dealing-with-allegations-against-people-who-work-with-children/
In Surrey we work to the Surrey Safeguarding Children’s Partnership Procedures which can be found on our on ... Liaise with the police and other agencies including OFSTED and professional bodies such as the General Medical Council, HCPC and the College for Teaching and Leadership ... Complaints procedures are separate to the allegations ...
http://www.chennestone.surrey.sch.uk/docs/Complaints-Policy-and-Procedure.pdf
apparent, the child protection process takes precedence over the complaints process, which will be halted until the child protection matter is resolved. Pupil admissions; please see the school’s admissions policy or contact Surrey County Council Pupil exclusions; please see the Department for Education (DfE) guidance on exclusions
http://www.warwick.surrey.sch.uk/assets/SESSET-Complaints-Policy-Final-170606.pdf
SESSET Complaints Policy 2 Statements of Special Educational Needs (SEN) / Education, Health and Care Plans (EHCPs) Surrey County Council’s statutory assessment procedures apply. For more information contact the SEN Management Team via the Surrey County Council Contact Centre on …
https://www.clarendon.surrey.sch.uk/policies/Responding_to_Parental_Concerns_-_School_Complaints_leaflet.pdf
Surrey County Council Introduction model complaints procedure From time to time you may have a concern about a school, or as a parent or carer about an aspect of your child’s schooling. Schools are required by law to have procedures for handling complaints. Most Surrey County Council schools have adopted the Surrey County Council model ...
https://www.abbey.surrey.sch.uk/1243/responding-to-parents039-concerns-complaints-procedure
WMAT has its own complaints policy and procedures and these can be found with other school policy documents or on request. School policies. Concerns about the following areas should be made directly to Surrey County Council contact centre on 08456 009 009 (local rate) Admissions or transfers; Exclusions; Home to school transport
https://www.proceduresonline.com/surrey/cs/contents.html
Procedures Relating to Children and Young People who have been Adopted and are in Need of Support 5.2.6 Procedures Relating to Adults impacted by Adoption (Birth Relative, Adult Adoptees)
http://fluencycontent2-schoolwebsite.netdna-ssl.com/FileCluster/WokingHigh/MainFolder/documents/201718-policies/SCC-Complaints-Guidance-for-Parents-ratified-Jul2016.pdf
Responding to concerns about Academies in Surrey www.surreycc.gov.uk Making Surrey a better place ... governing bodies to establish procedures for handling general complaints. The procedure must ... Service can be contacted via the Surrey County Council Contact Centre on 03456 009 009.
https://mycouncil.surreycc.gov.uk/documents/g4504/Public%20reports%20pack%20Tuesday%2019-May-2015%20Constitution%20of%20the%20Council.pdf?T=10&Info=1
THE CONSTITUTION OF THE COUNCIL PART 1 SUMMARY AND EXPLANATION The Council's Constitution Surrey County Council has agreed a Constitution which sets out how the Council operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people.
https://mycouncil.surreycc.gov.uk/documents/s56081/item%2008%20-%20Grievance%20Policy%20April%202019%20FINAL%20DRAFT.pdf
1.1. Grievances are defined as concerns, problems or complaints that employees raise with their managers. Surrey County Council is committed to creating a positive working environment whereby managers and employees can discuss any problems or concerns openly and …
https://www.westfield.surrey.sch.uk/page/?title=Admissions&pid=10
Admissions Procedures . Surrey County Council is the admission authority for this school. To find up to date information about the school's admission arrangements and details on how to apply, either as part of the normal intake or during the school year, please use this link to the Surrey County Council website.
https://www.surreyscp.org.uk/
The Surrey Safeguarding Children Partnership is a partnership of all the different organisations working to protect children and young people across the county. This website brings together information for children, young people and their families and the professionals who work with them.
https://www.gepacademies.com/wp-content/uploads/2018/02/The-Concerns-Complaints-Policy.pdf
Surrey County Council Contact Centre on 0345 6009 009. Statements of Special Educational Needs (SEN) Surrey County Council’s statutory assessment procedures apply if a parent requests a statement. Right to appeal to SENDIST. For further information please contact the SEN Management Team via the Surrey County Council Contact Centre on 0345 ...
https://www.kingston.gov.uk/info/200232/contact_us/462/feedback_and_complaints/2
Feedback and complaints; Feedback and complaints . In this section. ... may be investigated by separate government procedures. Stage Two - Review ... The Ombudsman usually suggests that you use the Council’s complaints procedure first and will only investigate complaints that are considered to be about maladministration — that is ...
https://www.waverley.gov.uk/info/200313/about_your_council/132/complaints_compliments_and_suggestions
For Level 1 complaints, we will aim to send you a detailed response within 10 working days. For Level 2 complaints, we will aim to send you a detailed response within 15 working days. If there is a delay, for example where the matter is complicated, we will send you a progress report and say when we expect to be able to respond.
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