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https://www.tdr.org.nz/making-a-complaint
Telecommunications Dispute Resolution (TDR) deals with complaints from consumers about any product or service provided by their telecommunications company. Who can make a complaint Anyone whose telecommunications company is a member of our service can bring a dispute to TDR.
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https://comcom.govt.nz/make-a-complaint
If you have a concern about the conduct of a business or individual, you can make a complaint to us. We get thousands of complaints every year, so we investigate some complaints but not others. Our focus is to make sure New Zealand markets work well and consumers and businesses are confident when buying or selling goods and services.
https://comcom.govt.nz/regulated-industries/telecommunications
The Commerce Commission has released its final decision on how much 16 telecommunications providers will each pay towards the Government’s $50 million Telecommunications Development Levy (TDL) for 2018/19. It has also issued a consultation document on changes to the levy which may see some broadcasting services companies included from next year.
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://tuanz.org.nz/complaints-disputes/
Therefore we are not in a position to handle individual complaints from individual members of the public. If you have a particular issue with a telecommunications service provider, TUANZ recommends that in the first instance you contact your service provider.
https://www.fcc.gov/telecommunications-consumers-division-complaints
The Communications Act provides several options for filing complaints about telecommunications services. In most instances, filing a consumer complaint with the FCC allows for resolution of a complaint, including refunds/credits from the company involved in the dispute, at no additional cost to the consumer.
https://www.consumer.org.nz/articles/making-a-complaint
Sep 30, 2011 · Several industries have established independent agencies to handle consumer complaints, most notably the Banking Ombudsman, the Electricity and Gas Complaints Commissioner, the Telecommunications Dispute Resolution and the Insurance and Savings Ombudsman schemes. These agencies are independent, their decisions are binding on the company ...
https://www.ombudsman.parliament.nz/others-who-can-help/complaints-a-z/telecommunications-dispute-resolution
Telecommunications Dispute Resolution (TDR) considers complaints about its members’ products and services, including provision of: landline mobile internet. Check if your provider is a member on their website. Members of TDR
https://billbennett.co.nz/telecommunications-complaints-industry/
Once again telecommunications is New Zealand’s most complained about industry. It’s a story we’ve heard over and over. The latest report is MBIE’s New Zealand Consumer Survey 2018. Almost one in three people buying a home service experienced a problem. That’s according to According to the Ministry of Business, Innovation & Employment.
https://www.tcf.org.nz/consumers/
The Commerce Commission’s latest Measuring Broadband New Zealand report, from independent testing partner SamKnows, shows that Fibre 100 broadband plans are offering high speeds and reliable internet performance across all tested providers and regions.
https://www.consumer.org.nz/articles/telco-providers
Feb 15, 2019 · Complaints about companies that are TDR scheme members. Any service or product from any TDR member. You can also complain about how you have been charged for products and services (but not the pricing). Complaints that have already been made to a telecommunications company, as long as it is within 12 months of the complaint first being made.
https://en.wikipedia.org/wiki/Telecom_New_Zealand
Spark New Zealand Limited, more commonly known Spark, is a New Zealand telecommunications company providing fixed line telephone services, a mobile network, an internet service provider, and a major ICT provider to NZ businesses (through its Spark Digital division).Industry: Telecommunications
https://www.ombudsman-services.org/sectors/communications
Common complaints in the communications sector. We know how important it is to stay connected and how inconvenient it is to experience issues with a service that you rely on. Our history dealing with complaints means we understand the most common types of problems and how to go about resolving them as quickly as possible.
https://www.facebook.com/telecommunicationsdisputeresolution/posts
Telecommunications Dispute Resolution - TDR. 3,705 likes · 21 talking about this. Free and independent service to help work out disputes between consumers and telecommunication companies if you're...
https://www.nzcompare.com/n/broadband/biggest-broadband-complaints-2019
Who are the Telecommunications Dispute Resolution (TDR)? The TDR is an independent body for the prompt. Unbiased resolution of disputes at no cost to the consumer. The telecoms companies who are members of the TDR provide a service to 95% of New Zealand telecommunications customers.
https://foreignaffairs.co.nz/2019/09/25/telco-complaints-continue-trending-down/
Sep 25, 2019 · Minister for Communications, Cyber Safety and the Arts, the Hon Paul Fletcher MP, said he was pleased to see a continuing downward trend. “This reduction in complaints correlates with actions taken by the Government, regulators and the telecommunications industry to improve transparency, accountability and consumer experience for Australian telco users,” Minister Fletcher said.
https://www.telecompaper.com/news/nz-telecommunications-dispute-resolution-receives-2000-complaints-in-201718--1271422
Nov 30, 2018 · The New Zealand Telecommunications Dispute Resolution (TDR) reports that it has received over 2,000 complaints in 2017/18. These numbers are relatively static compared to the increased in demand ...
https://www.tio.com.au/complaints-we-can-and-cant-take
We can deal with most complaints from residential and small business customers about your landline telephone, mobile or internet service. You must have tried to resolve the issue with your provider before we will deal with your complaint. Who we can help We only deal with complaints from residential and small business customers. To decide whether a business is small, we consider its turnover ...
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