Telstra Faults And Complaints

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Calls to Telstra customer service and complaints lines now ...

    https://exchange.telstra.com.au/free-calls/
    Calls to Telstra customer service and complaints lines now free. In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.

Telstra –What to do if my phone isn’t working– Support

    https://www.telstra.com.au/support/category/home-phone/faults/fix-your-home-phone-problem
    Yes - If there’s an outage or fault, we can forward your calls to your mobile or another number. Contact us to report the fault and set up call forwarding. Good to know: Check if your phone equipment is faulty. Switch off all your phone equipment – INCLUDING at the …

MAKE A COMPLAINT - Telstra

    https://say.telstra.com.au/customer/general/forms/Email-Complaint
    Telstra 24x7 App. Telstra.com. MAKE A COMPLAINT. We will acknowledge your complaint within one business day of receiving it. If we can't resolve your complaint immediately, we'll provide you with a complaint reference number and provide you with regular updates on the status of your complaint. We aim to resolve your complaint within 10 business ...

Telstra Complaints Faults in the Telstra Network What ...

    https://secureacom.com.au/telstra-complaints/
    Mar 19, 2017 · Telstra Complaints “Telstra told me the fault was my internal wiring but it was in the Telstra Network” Over the last two years the number of jobs we have attended for our clients that have turned out to be faults in the Telstra Network is on the rise, and the amount of Telstra complaints …

Telstra - Lodge a Complaint - Support

    https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
    The manager of your complaint will deal with you directly to discuss your complaint and the resolutions you’ve been offered. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.Arabic: Complaints Handling Process in Arabic (PDF)

Making a Complaint - Telstra Business & Enterprise

    https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint
    By Fax. If you would prefer to send us your complaint by fax, you can do so on 1800 753 949. When you call Telstra, the consultant that answers your call will aim to resolve your issue with you on the spot. When you fax, email or write to us we aim to acknowledge emails and letters within one business day of …Arabic: Complaints Handling Process in Arabic …

Telstra - Making a complaint - Support

    https://www.telstra.com.au/small-business/support/contact-us/make-a-complaint
    If we remain unable to resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services. Telstra asks that if you do have a complaint, you give us the chance to resolve it before going to the TIO.

Report a coverage problem - Telstra

    https://service.telstra.com.au/customer/general/forms/coverage-feedback
    Telstra 24x7 App. Telstra.com. REPORT A COVERAGE PROBLEM . Contact Details . Feedback Details . Find Your Location * Required fields. Contact Details Title * First name * Last name * Contact number. Please provide an alternative number to the mobile experiencing the issue. Email ...

Solved: How do I report a fault with my home line ...

    https://crowdsupport.telstra.com.au/t5/Home-Phones/How-do-I-report-a-fault-with-my-home-line/td-p/1108
    Re: How do I report a fault with my home line? In response to thedylan Hi, Can't tell you how many times I've sat on the phone to telstra due to crackling line and problems with Internet.

Telstra - Contact Us

    https://www.telstra.com.au/contact-us
    Feedback & Complaints. Good or bad, we'd love to hear from you ... Telstra 24x7 app. Manage you Telstra services when you're out and about. Download Telstra 24x7 app. Find a store. Find your nearest Telstra store or Wi-Fi hotspot. Find now. Multilingual customer service. If you'd like to speak with us in your preferred language, we've got you ...

How do I report a fault with my home line? - Telstra ...

    https://crowdsupport.telstra.com.au/t5/Home-Phones/How-do-I-report-a-fault-with-my-home-line/ta-p/251971
    Home Phones > How do I report a fault with my home line? Home Phones. Mobiles & Tablets; ... If you were unable to determine the cause of the problem please leave only one handset (preferably a Telstra fixed phone as cordless phones may not provide clear results during line testing) and your ADSL modem (if applicable) plugged into the socket ...

Telstra Outages - Internet, nbn™, Mobile and Email

    https://outages.telstra.com.au/
    Check if your Telstra internet, nbn™, mobile or email service has been affected by a network outage or planned maintenance, along with expected resolution times. Telstra Outages - …

Telstra - Phone line - Support

    https://www.telstra.com.au/support/category/home-phone
    Need support for your Telstra phone line? Find help here.

Home Line Fault Issue leading to customer service complaints

    https://crowdsupport.telstra.com.au/t5/Home-Phones/Home-Line-Fault-Issue-leading-to-customer-service-complaints/td-p/853739
    In the mean time, I have contacted Telstra Faults and spoken to staff on at least 3 occasions. I have asked to speak to a manager or team leader on two occasions - 1 time was told no manager or team leader at work that day, 1 time was told the operator would have a team leader call me back. ... I also lodged an online complaint to Telstra ...

How do I report a fault online with my home line - Telstra ...

    https://crowdsupport.telstra.com.au/t5/Home-Phones/How-do-I-report-a-fault-online-with-my-home-line/td-p/655204
    How do I report a fault online with my home line our homeline has no dial tone. ... Home Line Fault Issue leading to customer service complaints. ... Find out more. home line down for 3 hours in west launceston, tas. I can't report fault by phone to telstra because I don't have a mobile phone.And I have no access to ... Find out more.

How to find someone to speak to at Telstra in Australia

    https://crowdsupport.telstra.com.au/t5/Moving-Connection-Help/How-to-find-someone-to-speak-to-at-Telstra-in-Australia/td-p/153626
    If you get stuck you can also call the Office of the Telecommunication Ombudsmen, who can assist you and whom you can lodge an official complaint, external to Telstra's, which they have to reply to and action. Best way to get a resolution, but it can be lengthy.

how can you report a fault online? - Telstra Crowdsupport ...

    https://crowdsupport.telstra.com.au/t5/Home-Phones/how-can-you-report-a-fault-online/td-p/757422
    You can start a chat with Telstra's NBN Assurance team here who can raise a fault if need be. For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint. Full Disclosure as part of Telstras Social Media Code. I work for Telstra as a Complex Customer Support Specialist in the following products.

Telstra Outage: Service Down and Not Working - Outage.Report

    https://outage.report/au/telstra
    See if Telstra service is down or it's just you. Check current status and outage map. Post yours and see other's reports and complaints

REPORT DAMAGE TO TELSTRA EQUIPMENT

    https://say.telstra.com.au/customer/general/forms/report-damage-to-telstra-equipment
    Your Telstra home phone line has stopped working If you've spotted damaged equipment including pits, pillars, cabinets, underground cables, elevated joints and manhole covers, you can report the issue using the form below. Or press here to report a payphone that has a fault or needs attention.

Support - Telstra Small Business

    https://www.telstra.com.au/small-business/online-support
    Support - Telstra Small Business Skip to main content We’re picking up the mobile bills for our firefighters and providing assistance packages for customers affected by the bushfires.



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