Texas Electric Choice Complaint Scorecard

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Power to Choose – Texas' Official Electric Choice Program

    https://www.electricchoice.com/tx/power-to-choose/
    Texas’ Power to Choose is the official electric choice website run and owned by the Public Utility Commission of Texas. It provides consumers living in energy deregulated areas of the state with information and tools to stay on top of energy choice options within the state. Switching to an REP

Customer Complaint Statistics - puc.texas.gov

    https://www.puc.texas.gov/consumer/electricity/CustomerComplaintStats.aspx
    Consumer Information Electricity Options Customer Complaints. Customer Complaint Statistics. Retail Electric Providers From: 8 ... [ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ] VALUE BASED BRANDS LLC: 43: 3: 0: 27: 0: 6: 7: 2 : ... Public Utility Commission of Texas. PO Box 13326 Austin, TX 78711-3326 ...

File An Informal Complaint - Power To Choose Home

    https://www.texaselectricchoice.org/consumer/complaint/Complaint.aspx
    Before filing an informal complaint with the Public Utility Commission (PUC), contact your electric or telephone provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUC's Customer Protection Division.

Retail Electric Provider Complaint Scorecard

    http://www.powertochoose.org/scorecard/Scorecard.pdf
    Highest Complaint Rate Disclaimer: REPs are scored into five groupings of approximately equal size based on a 6-month rolling average of complaint rates per 1,000 customer relative to other companies. Signficant changes in the complaint score may occur from month-to-month for smaller REPs based on only a few complaints.

PUC Complaint Summary & Scorecard Need Some Work - Texas ...

    https://www.texaselectricityratings.com/blog/2012/11/05/puc-complaint-issues/
    Nov 05, 2012 · The PUC Scorecard and Complaint Summaries have been a part of how Texas Electricity Ratings evaluates the different retail electric providers in Texas since we first began the site back in 2009. After all, the Public Utilities Commission’s own view of different electricity companies was a logical voice to include when trying to create a fully encompassing view of the Texas electricity …4.8/5(12.1K)

First Choice Power Ratings - Texas Electricity Ratings

    https://www.texaselectricityratings.com/companies/first-choice-power/ratings
    First Choice Power Ratings. Residential. Business. ... > Companies > First Choice Power > Ratings. Texas Electricity Ratings Overall Score for First Choice Power 2.0 / 5 Read First Choice Power Rating Details. First Choice Power Scores and Ratings. ... This score is tied to customer service complaint surveys, responsiveness, handle times ...2/5(12.1K)

Know Your Rights - Power To Choose Home

    https://www.texaselectricchoice.org/consumer/complaint/Rights.aspx
    If you don't agree, you may file a complaint with the PUC. Disconnection of Electric Service. Failure to Pay: For customers who do not pay their electric bill by the due date, their Retail Electric Provider (REP) may request that the TDSP disconnect the electric service after the …

Power To Choose Contact Us

    http://www.texaselectricchoice.com/en-us/Content/ContactUs
    Complaint Line. If you have a complaint about your electric service or wish to report a retail electric provider that is not honoring a rate posted on this web site, call toll free 1-888-782-8477. Press Contact. If you are a member of the press looking for additional information on Texas Electric Choice, please contact Andrew Barlow at 512-936 ...

Texas Electric Company Ratings - Texas Power Guide

    https://www.texaspowerguide.com/texas-electric-company-ratings/
    To avoid promoting or penalizing REPs at false extremes, Texas Power Guide instead uses the Scorecard’s underlying “complaint ratio” data, without the star groupings. A “1x” score means a company gets as many complaints per customer as the industry average. “0.5x” means half as many, “2x” means twice as many, etc.

Power To Choose - Texas Electric Choice

    http://powertochoose.org/
    Power to Choose is the official, unbiased, electric choice website of the Public Utility Commission of Texas, where all certified electric providers in the State of Texas are eligible to post their electric plans. On the Power to Choose website you can compare electric …

UPDATED: For the PUC Complaint Scorecard, the PUC ...

    https://www.texaselectricityratings.com/blog/2013/04/29/puc-complaint-scorecard-puc-continues-score-f/
    Apr 29, 2013 · As of today (4/29/13), the Complaint Scorecard hasn’t been updated since February 28th. That means that they’re more than one month late on updating their complaint scorecard for Texas electricity providers. And the latest data for consumers is more than two months old.4.8/5(12.1K)

Texas Electricity Rates, Plans, and Providers – Electric ...

    https://www.electricchoice.com/tx/
    Water Heating: Heating water accounts for 19% of the state’s household electric usage. Appliances, Electronics, Lighting: 41% of all electricity consumption within Texan households involves appliances, lightning and other electronics. Despite the fact that Texas sees much higher temperatures year round,...

Texas Electricity Providers Family Tree - Texas Power Guide

    https://www.texaspowerguide.com/electricity-providers-family-tree/
    Texas Electricity Providers Family Tree. ... We include the Complaint Ratios from the Texas PUC’s latest Complaint Scorecard below, so you can draw your own conclusions. Regardless of pricing or reviews, know that your choice of electricity retailer has …

Power to Choose Texas Electricity Rates SaveOnEnergy.com

    https://www.saveonenergy.com/power-to-choose/
    PowertoChoose.org is the official website of the Public Utility Commission of Texas (PUCT). The PUCT is the agency that regulates Texas’ energy market. On PowertoChoose.org, customers can see all electric providers available in their area and the plans they offer.9/10

Public Utility Commission of Texas

    https://www.texaselectricchoice.com/
    The Public Utility Commission of Texas regulates the states electric, communication and telecommunication utilities, implements respective legislation, and offers customer assistance for resolving consumer complaints.

Utility Complaints

    https://www.texaselectricchoice.com/consumer/complaint/Default.aspx
    A must read prior to filing a complaint with the PUC. Know Your Rights It's important that you understand your rights as a utility customer before filing a complaint. Please review them before filing a complaint with your electric or telephone provider or the PUC. File A Complaint

5 Biggest Myths of PowertoChoose.org ElectricityPlans.com

    https://electricityplans.com/5-biggest-myths-power-to-choose/
    Jun 14, 2017 · 5 Biggest Myths of PowertoChoose.org Published on June 14, 2017 in Smart Electricity Shopping Last Updated April 16, 2019 When Texas became a deregulated market in 2002, The Public Utility Commission of Texas (PUCT) developed a website to …

Power To Choose About Us

    http://www.powertochoose.org/en-us/Content/Resource/About-Us
    Power to Choose is the official, unbiased, electric choice website of the Public Utility Commission of Texas, where all certified electric providers in the State of Texas are eligible to post their electric plans. On the Power to Choose website you can compare electric …

Electricity Options - Public Utility Commission of Texas

    https://www.puc.texas.gov/consumer/electricity/Default.aspx
    Provider of Last Resort (POLR) A POLR serves as the back-up electric service provider in the deregulated communities in the event a Retail Electric Provider (REP) leaves the market.



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