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https://www.careinspectorate.com/index.php/complain-about-the-care-inspectorate
Complaints about the Care Inspectorate You can complain in person: by completing our online complaints form; by phone on 0345 600 9527; at any of our offices, or; in writing. If possible, the quickest and easiest way to resolve a complaint speak to the person concerned, so please contact us and we will try to resolve your problems straight away.
https://www.careinspectorate.com/images/documents/4107/How%20we%20deal%20with%20concerns%20and%20complaints.pdf
All registered care services must have a complaints procedure and are required to record any complaint made by a person using, accessing or visiting a care service. Where you are happy to raise the matter directly with the care service, we will not investigate matters further at that time. However, we will record the detail of your contact with us.
https://hub.careinspectorate.com/resources/browse-all-resources/the-model-complaints-handling-procedures/
The Model Complaints Handling Procedures The Scottish Public Services Ombudsman (SPSO) published revised Model Complaints Handling Procedures (MCHPs) in January 2020. Public bodies are required to implement the revised MCHPs over the coming business year, with full implementation by no later than 1 April 2021.
https://www.careinspectorate.com/index.php/news/4112-complaints-about-care-services
Anyone with a concern about the care they or a loved one access is being encouraged to flag them up to help services improve. The message comes as the Care Inspectorate, Scotland’s social care scrutiny and improvement body, simplifies its complaints procedure to make it easier to access and use.
https://www.careinspectorate.com/index.php/online-complaint-form
Complain about the Care Inspectorate Making a complaint online Please Note: We may share any information that you provide to us, including information about your identity and the identities of others, with other agencies involved in the prevention, detection, investigation or prosecution of crime or other unlawful activities, including Police Scotland.
https://www.careandlearningalliance.co.uk/update-care-inspectorate-regarding-complaints-procedure/
The following update comes from the Care Inspectorate and relates to complaints procedures: We have listened to feedback and updated our complaints procedure, effective from 1 November 2017. Here are the main changes we have made: Our definition of complaint has changed to ensure it is about care and support.
https://careinfoscotland.scot/topics/your-rights/care-inspectorate-how-care-is-regulated/complaints/
The Care Inspectorate investigates complaints about registered care services. If you're not happy about something and the care service hasn't been able to help resolve it, the Care Inspectorate may be able to. You can register your complaint online, in writing, or give them a call on 0345 600 9527.
https://careinspectorate.wales/contact-us/raise-concern
Each service provider is required to have their own complaints procedure. We suggest first, that you contact the provider directly to resolve your complaint. If you’re still unhappy. If after exhausting the care provider complaints procedure you remain unhappy we may consider the issues and look at these as part of our inspection process.
https://hub.careinspectorate.com/resources/browse-all-resources/
Browse resources including guidance, research and other publications, as well as bespoke resources relating to Early Learning and Childcare and Self-directed Support. Resource Type. Adult and Health Bulletin. Care Inspectorate Publication. Case Study. Children …
https://careinspectorate.wales/contact-us/complaints-about-us
Care Inspectorate Wales is part of the Welsh Government. Under the Welsh Government’s complaint’s policy we must identify and process complaints about the service we provide, including our staff. Further information about the policy is available from the Complaints section of the Welsh Government website.
https://www.careuk.com/care-homes/how-are-we-doing/our-complaints-policy
Once your complaint has been dealt with through stage 1 and stage 2 of Care UK’s process, if you are not satisfied with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for the complaint to be reviewed. The LGO provides a free, independent service.
https://www.gov.uk/government/organisations/planning-inspectorate/about/complaints-procedure
Feedback and complaints. The Planning Inspectorate aims to provide the best possible service for its customers. We want to ensure that customers are satisfied with the service they receive, regardless of the outcome of their case. We welcome feedback on all …
https://theferret.scot/mapped-care-homes-complaints-scotland/
May 30, 2017 · The Care Inspectorate has upheld more than 100 complaints against private sector care home provider, HC-One, in the last three years, the Ferret can reveal. 33 homes, out of the 44 operated by the firm in Scotland, have had 108 complaints upheld against them.
https://www.lowtherhomes.com/__data/assets/pdf_file/0027/46926/Wheatley-Group-Complaints-Policy.pdf
Care complaints If your complaint relates to care or support services, you can choose whether to complaint to us or directly to the Care Inspectorate. If the care or support service has been commissioned by a Local Authority, then you can also choose to complain directly to the Local Authority.
https://careinspectorate.wales/contact-us/complaints-about-local-authority
If you have a concern about the way a local authority service operates, you should contact them directly. They have their own complaints process and information which you can request from them. Local authorities are responsible for delivering services directly, such as running a residential care home or a home care service.
https://education.gov.scot/Documents/ComplaintsProcedure.pdf
We have a two stage complaints handling procedure.We will always try to deal with your complaint quickly, but where it is clear that the matter will require a detailed investigation we will tell you and keep you updated of our progress.
https://hub.careinspectorate.com/national-policy-and-legislation/national-strategies-and-frameworks/
What to expect. Developed and updated by our policy team, this section of the site will help you maintain awareness of national policy developments affecting social care and social work services, as well as relevant legislation and the Health and Social Care Standards.
http://www.healthcareimprovementscotland.org/about_us/contact_us/complaints.aspx
Complaints about Healthcare Improvement Scotland. This leaflet tells you about our complaints procedure and how to make a complaint. It includes information about what you can expect from us when we are dealing with your complaint. Making a complaint about Healthcare Improvement Scotland ; We have a two-stage complaints procedure.
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