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https://www.tpg.com.au/complaint.php
TPG aims to provide our customers with the best possible service. If you haven't received the service you expected, you have the right to make a complaint. A complaint means an expression of dissatisfaction made to us in relation to our products or the complaints handling process itself, where you …
https://www.tpg.com.au/business/legal/complaints
TPG believes that this Complaint Handling Process is the most effective and quickest way to resolve issues and we will use our best efforts to resolve your complaint efficiently in accordance with this process. Making a Complaint. If you wish to make a complaint, you can contact our Complaints Handling Team using the following methods:
https://forums.whirlpool.net.au/archive/2179211
Nov 15, 2013 · Bingo, give the man a cigar. This sort of behaviour from the service desk is unprofessional but tolerable. This sort of behaviour from a formal complaints process is innapropriate. I didn't demand unreasonable terms, there was no need for the mucking about, TPG's ombudsman complaints handler had to "call me back" alot. It dragged out a process ...
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://www.news.com.au/technology/online/complaints-about-slow-internet-service-and-nbn-connections-spike-telco-ombudsman-says/news-story/b6bdc1c4025945d135e4395346d01aa8
Nov 17, 2016 · Complaints about slow internet service and NBN connections spike, telco ombudsman says. ... • TPG — TPG also saw a rise in new complaints with a …Author: Nick Whigham
https://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336
Oct 18, 2017 · The ombudsman said she had enough powers to deal with complaints, but RMIT Associate Professor Mark Gregory said consumers ended up in a loop where the NBN, the TIO and the service providers did ...
https://www.zdnet.com/article/iinet-tpg-consumer-complaints-skyrocket/
Nov 16, 2016 · iiNet, TPG consumer complaints skyrocket. Complaints about Vodafone and Telstra decreased, while those about Optus and iiNet/TPG rose, according to the Ombudsman's annual report.Author: Corinne Reichert
https://www.nbnco.com.au/content/dam/nbnco/documents/complaint-management-policy.pdf
nbn will seek to acknowledge written complaints within 2 working days. The impact and urgency of all complaints are assessed to determine who needs to be notified (both internally and externally) and whether a SME is required to resolve the complaint. In accordance with nbn’s Complaints Management KPIs, nbnendeavours to res olve formal complaints
https://www.zdnet.com/article/nbn-complaints-to-the-tio-triple/
NBN complaints to the TIO triple. NBN complaints to the Ombudsman rose by more than 200 percent to a total of 22,827 during the first half of 2017-18.Author: Corinne Reichert
https://www.computerworld.com.au/article/659895/nbn-complaints-telco-ombudsman-drop/
Overall, complaints to the TIO dropped 27.7 per cent in the second half of 2018 to just under 61,000 compared to the corresponding period in 2017. However, the ombudsman sounded a note of caution: “While I am pleased complaints decreased in the period, this report is a snapshot in a much more complex story,” Judi Jones said.
https://thenewdaily.com.au/life/tech/2017/10/18/nbn-complaints-internet-ombudsman/
Oct 18, 2017 · TIO ombudsman Judi Jones said the surge in NBN-related grievances was a “concerning trend”. “Complaints about services delivered over the NBN more than doubled, and while this is …
https://www.tio.com.au/contact-us
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.
https://www.acma.gov.au/if-you-have-problem-nbn
The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco. We create rules for telcos to follow. These rules protect you as a customer. We do not get involved in resolving individual disputes.
https://www.arnnet.com.au/article/666749/telstra-customer-complaints-decline-66-000/
Sep 25, 2019 · Vodafone took third place with 6,784, while iiNet and TPG took fourth and fifth place with more than 5,000 each. Notably, over last year, internet services surpassed mobile complaints to the ...
https://community.tpg.com.au/t5/Welcome/Launched-a-complaint-with-the-Ombudsman-Only-just-signed-up-and/td-p/33480
Launched a complaint with the Ombudsman- Only just signed up and they've lied almost four times. Sign In ... Even startrack knew TPG was lying. ... We will treat this as a complaint and raise this to one of our Complaints Resolution Case Manager for further handling and investigation.
https://www.ozbroadbandreview.com/company.php?id=12
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG ...30%(672)
http://www.itnews.com.au/news/ombudsman-reports-fewer-iinet-telstra-tpg-complaints-320984
Oct 29, 2012 · iiNet, Telstra and TPG saw the biggest year-on-year falls in new customer complaints filed against them, according to statistics released by the Telecommunications Industry Ombudsman.Author: Ry Crozier
https://www.trustpilot.com/review/tpg.com.au
Horrible experience. Frustratingly evasive and unhelpful customer service which refuses to escalate any complaints to a manager or even take complaints. I had to resort to the ombudsman for two months of paid internet when I had no internet.
https://www.techguide.com.au/news/nbn-tops-customer-complaints-list-telecommunications-industry-ombudsman/
Oct 18, 2017 · Australian consumers and businesses have hammered the Telecommunications Industry Ombudsman with a staggering 158,016 complaints in the last financial year about their mobile, landline and internet services. That’s an increase of 41.1 per cent over the previous year, according to the TIO’s annual report which was released today. It’s the highest level of complaints since …
https://customernumbers.com.au/tpg-telecom-customer-contact-number
The working hours of the TPG Customer service helpline is from 9am to 10pm, Monday to Friday, and Saturday and Sunday from 9am to 6pm. It is the same for holidays. It is the same for holidays. You can get customer service for Internet and Home phone on the number 13 14 23 or 02 9007 2000 .
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