Trading Standards Customer Complaints

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Reporting to Trading Standards - Citizens Advice

    https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
    What happens after you've reported to Trading Standards. Trading Standards will use the information you give to decide if they’ll investigate. They’ll only contact you if they need more information. Even if Trading Standards don't contact you, they might use your evidence to take action against the business in the future. For example, if other people make complaints about the same business. Get more help with your consumer …

Complaints procedure - Trading Standards

    https://www.tradingstandards.uk/media/488774/complaints-procedure-february-2018.pdf
    Complaints procedure 1. Introduction We always aim to provide a high standard of customer service to all Chartered Trading Standards Institute (CTSI) members, stakeholders and customers. 2. Making a complaint We aim to handle complaints quickly, effectively and in a fair and honest way. We

Customer complaint resolution and mediation

    https://www.jmkt-msl.com/customer-complaints
    JMKT – Trading Standards Consultants have years of experience in dealing with complaints and negotiating settlements. We can help by giving prompt and simple advice about your legal rights and obligations. We can advise you whether you are legally obliged to settle claims or are entitled to tell complainants that they don’t have a case.

Contact us - Trading Standards

    https://www.tradingstandards.uk/about-ctsi/contact-us
    Contact us. CTSI is a membership organisation for trading standards professionals. If you require trading standards help or advice or wish to make a complaint please call the national consumer helpline on 03454 040506.

How to complain: use your consumer rights - MoneySavingExpert

    https://www.moneysavingexpert.com/shopping/how-to-complain/
    Advertising Standards Authority (ASA) The ASA investigates complaints about misleading, harmful or offensive adverts, direct marketing or sales promotions. It has an online complaints system. Link: Advertising Standards Authority. Food Standards Agency (FSA) The FSA is a Government department set up to oversee food standards law.

Contact the consumer helpline - Citizens Advice

    https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
    Contact the consumer helpline. Whirlpool tumble dryers. Some Hotpoint, Indesit, Creda, Proline or Swan tumble dryers made between April 2004 and September 2015 have a fault, which means they could catch fire. If you think your tumble dryer might be affected, unplug it and call the manufacturer Whirlpool on 0800 151 0905.

Support & advice - Chartered Trading Standards Institute

    https://www.tradingstandards.uk/consumers/support-advice
    Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06. If you are a consumer based in Scotland this service is provided by the Scottish Government funded Advice Direct Scotland , a telephone and online consumer advice service, on 0808 164 6000.

Contacts - National Trading Standards

    https://www.nationaltradingstandards.uk/contact/
    For Any Other Enquiries. If you are a trading standards professional or a government department please email [email protected] or contact the National Trading Standards Programme Office on 0345 608 9515. Alternatively, you can write to National Trading Standards,1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon,...

Consumers

    https://www.tradingstandards.uk/consumers
    New consumer complaints service launches. UK consumers that have complaints against a trader based in Japan can now make contact with a new cross border complaints service aimed at helping to resolve international issues.

Find your local Trading Standards office - GOV.UK

    https://www.gov.uk/find-local-trading-standards-office
    Find your local Trading Standards office Enter your postcode to find a Trading Standards office near you to complain about illegal sales activity. Businesses can also check to make sure they’re...

Consumer rights - GOV.UK

    https://www.gov.uk/consumer-protection-rights
    You can call a helpline to get advice. They can also refer your complaint to local Trading Standards Officers who may then investigate on your behalf.

Your consumer rights (Trading Standards)

    http://www.gov.je/StayingSafe/ConsumerProtection/ShoppersRights/Pages/index.aspx
    Your consumer rights (Trading Standards) ... Learn how Trading Standards can help you if you think your statutory rights have been affected by a purchase you've made. Laws enforced by Trading Standards. Find information about the laws that Trading Standards has responsibility for enforcing, as well as links to each law ...

Contact Consumerline to make a complaint or ask for advice ...

    https://www.nidirect.gov.uk/services/contact-consumerline-make-complaint-or-ask-advice
    Contact Consumerline to make a complaint or ask for advice You can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights. We are unable to accept...

Trading standards Complaints Resolver

    https://www.resolver.co.uk/service_types/trading-standards-complaints
    Trading standards complaints If you want to complain about a problem that relates to Trading standards, you can use Resolver to make the process simpler. Whether you want to find out your rights, who to contact about your issue, or simply raise your complaint, Resolver will help you find the answer.

Consumer complaints

    https://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_complaints/consumer_complaints.html
    Nov 03, 2014 · The Competition and Consumer Protection Commission (CCPC) is an independent body, established on 31 October 2014 under the Competition and Consumer Protection Act 2014, with responsiblity for providing advice and information to consumers. In addition, the CCPC is responsible for the enforcement of a wide range of consumer protection laws.

News - tradingstandards.uk

    https://www.tradingstandards.uk/news-policy/news-room/2019/trading-standards-in-scotland-act-to-drive-consumer-complaints-about-motor-cars-off-the-number-1-spot
    Trading Standards Officers in Scottish councils advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services. Local authorities carry out inspections and monitor or investigate complaints, they work with businesses to help achieve compliance but ultimately, can instigate prosecutions against those who break the law.

Letter to complain about faulty goods bought from a ...

    https://www.citizensadvice.org.uk/consumer/template-letters/letters/consumer-template-letters/letter-to-complain-about-faulty-goods/
    Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader …

Problems with purchases overseas - who to complain to and ...

    https://www.hants.gov.uk/business/tradingstandards/consumeradvice/goodsandservices/overseaspurchases
    Problems with purchases overseas - who to complain to and who can help This guidance is for England, Scotland & Wales. If you are in dispute with a trader over goods bought in the UK, you can obtain advice on your legal rights from the Citizens Advice consumer service, a solicitor or another advice agency.

Making a Complaint Consumer Council

    https://www.consumercouncil.org.uk/consumers/make-complaint/making-complaint
    If you have a complaint about goods or services, you should contact Consumerline, managed by Trading Standards Service Northern Ireland, via telephone number 0300 123 6262 or email  [email protected]. Consumerline operates 9.00am to 5.00pm Monday to Thursday, and 9.00am to 4.00pm Friday.



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