Transport Complaints Scotland

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Complaints policy and process - Transport Scotland

    https://www.transport.gov.scot/contact/complaints-policy-and-process/
    Complaints, Transport Scotland, Buchanan House, 58 Port Dundas Road, Glasgow, G4 0HF We aim to resolve your complaint informally within five working days. If we can't resolve the issue, you can take your complaint to stage two of the complaints procedure. Stage 2 Investigation

Contact - transport.gov.scot

    https://www.transport.gov.scot/contact/
    Complaints policy and process Our complaints handling procedure reflects Transport Scotland’s commitment to serving the public. It seeks to resolve issues at the point of service delivery, and where necessary to conduct thorough, impartial and fair investigations of complaints.

Bus complaints - transport.gov.scot

    https://www.transport.gov.scot/public-transport/buses/bus-complaints/
    If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. Their complaints procedure will be published on their website. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland.

Customer complaints handling procedure ScotRail

    https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
    Submit reports every four weeks to Transport Scotland and the Office of Rail and Road on our performance in handling complaints in terms of speed of response and satisfaction ratings of customers who have complained.

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.

Transport Scotland - complaints of roads in Inverclyde ...

    https://www.gov.scot/publications/foi-19-01609/
    Aug 23, 2019 · Information requested. You asked for “In each of the last five years, how many complaints has Transport Scotland received about roads in Inverclyde it is responsible for, for example the A8 and the A78; what was the nature of the complaints, ie potholes, traffic light issues etc; and what action was taken, if any, to remedy the complaints?

Strategic Transport Projects Review 2

    https://www.transport.gov.scot/our-approach/strategy/strategic-transport-projects-review-2/
    The second Strategic Transport Projects Review (STPR2) will inform transport investment in Scotland for the next 20 years. STPR2 will help to deliver the vision, priorities and outcomes for transport set out in the draft National Transport Strategy (NTS2). Online survey. The Second Strategic Transport Projects Review survey has now concluded.

The Trunk Road Network in Scotland - transport.gov.scot

    https://www.transport.gov.scot/transport-network/roads/
    The trunk road network in Scotland is overseen by Transport Scotland. We implement safety procedures and offer support during incidents. Our management of trunk roads also includes ongoing maintenance work, looking after bridges and other structures and …

Scottish Budget 2019-2020 - gov.scot

    https://www.gov.scot/publications/scottish-budget-2019-20/pages/12/
    Dec 12, 2018 · This budget also provides funding for a number of organisations working to improve public transport, including Bus Users Scotland and the Community Transport Association Scotland. Table 10.06: Concessionary Fares and Bus Services Spending Plans (Level 3)

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. The NHS board must tell you how to do this when they send you the final decision. The SPSO is independent from the NHS and Scottish …

Report a pothole - mygov.scot

    https://www.mygov.scot/report-pothole/
    Sep 04, 2019 · Contact Traffic Scotland if the pothole is on a trunk road, like a motorway or an A road. Traffic Scotland 0800 028 1414 (24-hour service) Find out about call charges. For non-emergencies, you can also email [email protected]

Traveling Scotland by Public Transportation - Scotland Forum

    https://www.tripadvisor.com/ShowTopic-g186485-i107-k9172332-Traveling_Scotland_by_Public_Transportation-Scotland.html
    Answer 1 of 9: I would really appreciate any assistance planning our (2 of us) September trip to Scotland, using public transportation where possible. Our interests are natural beauty, photography, and history. We intend to cross over by ferry from Belfast (to...

Home Police Investigations & Review Commissioner (PIRC)

    https://pirc.scot/
    We independently review the way in which police bodies operating in Scotland handle complaints made about them by members of the public. Find out how to request a review of your complaint; what we do when you contact us about your complaint; and the possible outcomes of a complaint handling review.

Train feels the strain: passengers slate £150m Caledonian ...

    https://www.theguardian.com/uk-news/2019/aug/10/train-feels-the-strain-passengers-slate-150m-caledonian-sleeper
    Aug 10, 2019 · Robert Samson, senior stakeholder manager in Scotland for Transport Focus, said: “Passengers continue to face a significant level of unpredictable delay …

Complaints procedure - Traffic Commissioners for Great ...

    https://www.gov.uk/government/organisations/traffic-commissioners/about/complaints-procedure
    The way you make your complaint depends on what you want to complain about. You need to use the right contact details to get your complaint dealt with as quickly as possible: the personal conduct...

Transport Scotland - Home Facebook

    https://en-gb.facebook.com/Transcotland/
    The Queensferry Crossing reopened this morning - read more on the Forth Bridges website: bit.ly/2SzQtB4 As we continue to work with our partners to keep Scotland moving during winter weather, please follow advice from Police Scotland if you’re travelling, and check for updates from your transport …Followers: 26K

A9 and A96 trunk road upgrades under review - BBC News

    https://www.bbc.co.uk/news/uk-scotland-highlands-islands-49905164
    Oct 02, 2019 · Mr Gillies said: "What I will say is that all of this is up for debate as part of the Strategic Transport Projects Review." Later in a statement, Transport Scotland said the Scottish government ...

Transport Scotland - Home Facebook

    https://www.facebook.com/Transcotland
    Transport Scotland, Glasgow. 24K likes. This is the official facebook page of Transport Scotland. We are the national transport agency for Scotland. This account is not monitored 24/7.Followers: 25K

Strategic Transport Projects Review: 12 Jun 2019: Scottish ...

    https://www.theyworkforyou.com/sp/?id=2019-06-12.4.0
    Jun 12, 2019 · The second strategic transport projects review is progressing on schedule. As part of the evidence-gathering stage, Transport Scotland has successfully established 11 regional transport working groups. Those groups demonstrate the collaborative approach that is being taken by the review, and more than 30 stakeholder workshops have been, or will be, held across the country.



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