Virgin Rail Complaints

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Virgin Trains receives most complaints out of rail firms ...

    https://www.dailymail.co.uk/news/article-4590836/Virgin-Trains-receives-complaints-rail-firms.html
    Jun 10, 2017 · Virgin Trains has had more complaints from passengers than any other rail company in the UK, according to official figures. The company has fallen out of favour with passengers with some criticising its 'Gestapo-like' ticket inspectors.

Virgin Trains Complaints

    https://www.complaintsdepartment.co.uk/virgin-trains/
    Virgin Trains operates long-distance passenger services on the West Coast Main Line between London, West Midlands, North West England, North Wales and Scotland. The service connects six of the UK's largest cities; London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh.Location: North Wing Offices Euston Station London NW1 2HS

Anger at Virgin Trains over 'sexist response' to complaint ...

    https://www.dailymail.co.uk/news/article-5228379/Anger-Virgin-Trains-sexist-response-complaint.html
    Jan 02, 2018 · Virgin Trains have been accused of 'everyday sexism' after dismissing a customer who complained about being called 'honey'.

Making a complaint - Virgin Trains

    https://www.virgintrains.co.uk/~/media/vt/files/pdf/about%20us/complaints-leaflet.ashx?la=en&hash=C66FA2271EEF6E0B3C2045ED28F430497C338950
    If you wish to make a claim against Virgin Trains for losses, property damage or personal injury, please contact our Customer Relations team who will either deal with your claim or pass it to insurance and claims handlers. The rail industry has an arrangement called the Claims Allocation and Handling Agreement (CAHA). All train operating

Virgin: the world's best passenger complaint letter ...

    https://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html
    Oct 25, 2019 · Virgin: the world's best passenger complaint letter? Here we reproduce a complaint letter sent to Sir Richard Branson, which is currently being emailed globally and is …

Virgin Trains Reviews - Trustpilot

    https://uk.trustpilot.com/review/www.virgintrains.co.uk
    Virgin train prices are extortionate so I would expect a much more pleasant experience. The carriages are always packed with many people standing, with seemingly only one member of staff walking down the train who is in charge of tickets and much more importantly, security.

How Do I Make A Complaint? Virgin Media

    https://www.virginmedia.com/help/virgin-media-complaint
    How Do I Make A Complaint? . Help and Support from Virgin Media. We have articles, videos and troubleshooting guides for all your queries.

Help & Contact - Virgin Trains

    https://www.virgintrains.co.uk/help-and-contact
    Virgin Trains is no longer operating trains As of 8 December 2019, Virgin Trains no longer operates trains in the United Kingdom. All tickets purchased through this website prior to that date are still valid, but compensation claims for any delays or cancellations need to be made through the company operating that train.

Refunds - Refunds for a booking - Virgin Trains

    https://www.virgintrains.co.uk/refunds
    Discover options for refunds on Virgin Train tickets. For delays of 30 minutes or more, you can claim compensation on your ticket. Refunds - Refunds for a booking - Virgin Trains

Report issues during your journey LNER

    https://www.lner.co.uk/customer-service/customer-services/contact-us/complaint/journey-complaint/
    We’re very sorry to hear there was a problem with your journey. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

Virgin Trains Contact Number - 0845 682 0204 - Contact Numbers

    https://contact-numbers.org.uk/holiday-contacts/virgin-trains-contact-number
    The main contact number for Virgin Trains is 0845 682 0204 and you can call this number to speak with a member of the customer services team. When you do a google search for “Virgin Trains contact number” you are confronted with the following search results.

Make A Complaint LNER

    https://www.lner.co.uk/customer-service/customer-services/contact-us/complaint/
    Whatever you want to say, we'd love to hear from you. Just choose from the list of contacts. Don't forget you can always take a look at our FAQs to save time.

Complaints handling procedures Office of Rail and Road

    https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
    This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).



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