Welsh Nhs Complaints Procedure

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Health in Wales NHS Complaints

    https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
    To find their details you can phone NHS Direct Wales on 0845 4647 or visit the websites below: Local Health Boards Abertawe Bro Morgannwg University Health Board - Complaints

NHS Complaints Procedure - Wales

    https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
    The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

Law Wales - NHS complaints

    https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
    The power conferred on the Welsh Ministers by section 113 is a wide-ranging power to make provision about complaints about NHS primary care provided by, amongst others, GPs, dentists, pharmacists and opticians, NHS hospital care and care provided by Welsh NHS bodies or any other person under arrangements made under section 33 of NHSWA 2006.

Complaints - Public Health Wales

    https://phw.nhs.wales/use-of-site/complaints/
    Complaints relating to compliance with Welsh Language Standards Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in Welsh or English.

Complaints against the NHS in Wales - assembly.wales

    https://www.assembly.wales/Research%20Documents/Complaints%20Procedures%20in%20the%20NHS%20in%20Wales%20-%20Research%20paper-25082005-43805/05-030-English.pdf
    The Welsh Assembly Government publication Complaints to the NHS in Wales, 2003-04 (SDR 70/2004) provides a range of data on complaints received by the Hospital and Community Health Services (HCHS) and the FHS at any stage of the complaints process,

Complaints in the NHS - wales.nhs.uk

    http://www.wales.nhs.uk/documents/complaints-leaflet-e.pdf
    All NHS organisations have a complaints procedure. This leaflet tells you what to do if you have a complaint or concern. The NHS complaints procedure does not deal with complaints about private treatment, local authority social services or where you have started legal action.

Welsh Ambulance Service NHS Trust - Putting Things Right

    https://www.ambulance.wales.nhs.uk/Default.aspx?pageId=20&lan=en
    Concerns and Complaints The Welsh Ambulance Services NHS Trust (Trust) strives to ensure that our patients receive the best possible service and care at all times, but occasionally mistakes and misunderstandings do occur. If you have a concern or complaint about a recent experience with the Trust we would very much like to hear from you.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS …

A guide to handling complaints and representations by ...

    https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
    The Social Services Complaints Procedure (Wales) Regulations 2014 introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations

Health – NHS Complaints – General information

    https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
    The Ombudsman can consider complaints about the care and treatment patients receive from the NHS in Wales. Complaints from patients or their representatives should, in the first instance, be brought to the attention of the relevant local Health Board or Trust.

Complaints & Concerns - abuhb.nhs.wales

    https://abuhb.nhs.wales/about-us/complaints-concerns/
    Complaints & Concerns Aneurin Bevan University Health Board aim to provide the very best care and treatment. We welcome all of your views and want to learn from your experiences, good or bad.

Complaints - Betsi Cadwaladr University Health Board

    https://bcuhb.nhs.wales/contact-us/complaints/
    Non NHS healthcare treatment (including private dental treatment) A complaint which was made and investigated under the arrangements that were in place before 1 April 2011; To raise a complaint – you can contact the Complaints Team by: Phone: 01248 384194. Fax: 01248 385318. E-mail: [email protected]

Resolving problems and making a complaint about NHS care ...

    https://www.ageuk.org.uk/globalassets/age-cymru/documents/information-guides-and-factsheets/fs66w.pdf
    the formal complaints procedure if required. The Welsh Government has produced guidance, ‘Putting Things Right’ (see below), which details how NHS bodies in Wales should handle complaints or concerns which are raised with them. Stage two This will involve taking your …

Reference Number: PHW15-TP01 Version Number: 1 Date of ...

    https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/risk-management-health-and-safety-and-estates-supporting-documents/putting-things-right-procedure/
    Procedure Procedure Statement This procedure sets out the arrangements under Putting Things Right by which Public Health Wales will manage and respond to concerns to meet the requirements of the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. This should be read in conjunction with the Public

Half of NHS Wales complaints not resolved within target ...

    https://www.itv.com/news/wales/2018-12-18/more-than-half-of-nhs-wales-complaints-not-resolved-within-target-time/
    Dec 18, 2018 · Putting Things Right, the Welsh NHS complaints procedure, requires health boards and trusts to thoroughly investigate patients' complaints in an …

BCUHB General Practices (East) Complaints & Concerns

    http://www.bcueastmgdgp.wales.nhs.uk/complaints
    We follow the NHS Wales complaints procedure. Making a complaint will not affect your on-going treatment. To make a complaint or to discuss a concern, please contact the BCUHB Concerns Team:



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