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https://www.complaintboard.com/optus-complaints-l15573.html
Optus staff say that they can't fix it because Telstra won't allow Optus on the land to repair the tower!!!!! I am without secure internet as it more than often, drops out of service availability, others I know cannot make phone calls and others are losing BIG business as a result of this issue.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Email-Complaint/td-p/213506
It's [email protected] . Just don't tell him who you are! (In all seriousness though, Optus have no complaints email address - sorry I couldnt help myself. The best thing to do is contact the TIO).
https://yescrowd.optus.com.au/t5/TV-Entertainment/Complaints/td-p/450125
Suggest you google "Optus Complain" Top answer is the Optus complaints page . Aa mentioned Optus has various easier options to try resolve an issue but it sounds like they aren't working. I suggest you make an official complaint in writing. Optus take these more seriously and you will be given a case number and an official responce in about two ...
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply. About a week later I got an email from the Optus rep assigned to deal with the complaint.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Complaints-Line/td-p/451554
The official complaints method is by snail mail however they do have an online form that may expedite the process. https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://yescrowd.optus.com.au/t5/Mobile/how-to-lodge-a-complaint/td-p/372478
How do I lodge a complaint with Optus? I ordered a new mobile broadband service since 19th December on one of the new online promotional offers. 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live …
https://yescrowd.optus.com.au/t5/NBN/How-to-I-formally-lodge-a-complaint-about-my-NBN-service/td-p/200170
Re: How to I formally lodge a complaint about my NBN service? Yes, the call centre worker are polite enough, but I've been palmed off that many times I've lost count! Its like the twighlight zone dealing with Optus.
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=200c2feef3162010VgnVCM100000c8a87c0aRCRD&vgnextfmt=default
Mobile Feedback, Compliments or Complaints. At Optus we believe your feedback is important. Please send us your feedback and we'll listen. If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form.
https://yescrowd.optus.com.au/t5/NBN/NBN-connection-complaint/td-p/549844
I have lodged a complaint a couple of weeks later am still getting the run around. I find it so frustrating. The sales person I first chatted to made it sound easy and I felt like a valued customer Optus wanted to keep but it is now apparent to me that there is a complete disconnect between the sales team (who appear to tell you want to want to ...
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · Making the complaint. You may want to speak to an employee in person if your provider has a retail store nearby, but often the staff on hand are trained in sales and products only, and may not be able to resolve your problem themselves and will direct you to your telco’s complaints line anyway.Author: Tara Donnelly
https://www.optus.com.au/portal/site/aboutoptus/menuitem.813c6f701cee5a14f0419f108c8ac7a0/?vgnextoid=8b4fc95f5ec39010VgnVCM10000029867c0aRCRD
Thank you for taking the time to send us your feedback. Where you have raised issues, we are in the process of investigating these on your behalf. The telecommunications industry standard allows 30 days for us to respond, however Optus will attempt to address your concerns prior to that. We thank ...
https://www.optus.com.au/support/answer
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https://www.tioonline.com.au/consumers/new/
We collect personal information about you in order to contact you and handle your complaint. We will share your personal information with the telecommunications providers who can help resolve your complaint. This may include a wholesale provider. These providers may also provide your personal information to us.
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · I was told If a migration order was not processed it would result in the service being disconnected. So I asked the operator to note on my account that I have tried to do this but optus seems to send me around in circles. I then contacted the TIO and raised a complaint. I received a call today from optus’s complaints resolution team.
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https://devicehelp.optus.com.au/samsung/galaxy-s10e-android-9-0/camera/send-picture-or-video-clip-in-an-mms/
You can send a picture or a video clip in an MMS. Send picture or video clip in an MMS. You can send a picture or a video clip in an MMS.
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