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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs
Data on Written Complaints in the NHS 2019-20 Quarter 2 [NS] This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2019-20-quarter-2-ns
Dec 05, 2019 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. As well as quarterly reports NHS Digital also produce an annual report, a link to the 2018-19 annual NHS written complaints publication is provided ...
https://www.truthlegal.com/how-do-i-write-a-complaint-letter-to-the-nhs/
How Do I Write a Complaint Letter to the NHS? Step 1: Gathering your information. Before you start your letter,... Step 2: Including your personal details. Your letter should be set out in standard letter format,... Step 3: Addressing your complaint letter. In the top left corner,...
https://www.healthwatch.co.uk/blog/2019-06-19/what-does-nhs-data-about-complaints-tell-us
Jun 19, 2019 · The NHS receives over 500 written complaints every day. When people complain about poor care, it can be a real opportunity for services to listen and change but how do we know this is happening? When people complain about poor care, it can be a real opportunity for services to listen and change but how do we know this is happening?
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2019-20-quarter-2
Dec 05, 2019 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure....
https://www.indy100.com/article/the-15-most-common-complaints-about-the-nhs-7316616
Sep 19, 2016 · The number of written complaints about the NHS has dropped for the first time in six years, but these are the complaints that top the list. Despite the absence of the £350 million that Vote Leave pledged in exchange for Brexit, NHS England has reported a decline in the number of written complaints they received in the financial year ending in 2016.Author: Joe Vesey-Byrne
https://cdn.ps.emap.com/wp-content/uploads/sites/3/2017/09/Data_on_Written_Complaints_in_the_NHS_2016-17_Report.pdf
Data on Written Complaints in the NHS 6-17 Published 14 September 2017 This publication shows a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017. Data are collected via two parts; i) KO41a NHS Hospital and Community Health Service (HCHS) – experimental since 2015-16
https://www.nursingtimes.net/news/workforce/increase-in-written-complaints-about-nhs-nursing-staff-14-09-2017/
Sep 14, 2017 · The body’s report – titled Data on Written Complaints in the NHS, 2016-17 – details the numbers of complaints about both primary and secondary care. It shows a 9.7% increase in written complaints to GP and dental practices, compared with the previous year. In 2016-17, there were 90,600 primary care complaints, up from 82,600 in 2015-16.5.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
If your complaint is about more than one NHS organisation, you only need to send a letter to one of the organisations. They should contact the other organisation and work with them to deal with your complaint. The same procedure is used to complain about adult social services arranged, provided or commissioned by the local authority.
https://www.southernhealth.nhs.uk/EasysiteWeb/getresource.axd?AssetID=23307
All letters of response should be written as befitting the Chief Executive of an NHS organisation – as that’s who they will be coming from and who has ultimate responsibility for all complaints. Letters of response should: Advise who has investigated the issues, giving name and position.
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://resolution.nhs.uk/wp-content/uploads/2020/01/CG12-Complaints-Policy.pdf
non-executive directors receiving a written or verbal complaint about NHS Resolution. 2.2 Any of NHS Resolution’s service users may raise complaints about our services. Such concerns can be made verbally or in writing. Where a service user states that they wish to make a complaint, the complaints procedure at Annex 2 of this policy will be followed.
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · As such, the process of making a complaint should be pointed out to patients. Between 2013 and 2014, the number of reported written complaints made to the NHS reached 174 900—equivalent to 480 per day. 1 Certain factors, such as a doctor’s gender and specialty, influence the likelihood of receiving a complaint.Cited by: 3
https://nhscomplaintsadvocacy.org/writing-a-letter-of-complaint/
If you need more advice on writing a letter of complaint, or at any point during the complaint process, call our NHS Complaints Advocacy Helpline on 0300 330 5454 or by email on [email protected]. Example framework for a first letter of complaint
https://www.herc.ox.ac.uk/downloads/health_datasets/browse-data-sets/data-on-written-complaints-in-the-nhs-1
Data on written complaints in the NHS Abstract The NHS complaints procedure is the national statutorily based mechanism for dealing with patients' complaints and all …
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
https://gov.wales/written-statement-review-concerns-complaints-handling-within-nhs-wales-using-gift-complaints-next
Nov 24, 2014 · Using the Gift of Complaints, the independent review of the way NHS Wales handles concerns and complaints by Keith Evans, the former chief executive and managing director of Panasonic UK and Ireland, was published in July 2014.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · NHS mental health trusts upheld 65% of 14,106 written complaints they received in 2016-17, higher than the 61% upheld by acute (physical) health …Author: Denis Campbell
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