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https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
Step 2 - Contact the ACCC or another third party If you are still having difficulty resolving a problem, you may want to seek assistance. The best place for where to …
https://www.accc.gov.au/media-release/dodo-to-refund-360000-over-nbn-streaming-claims
Dodo Services Pty Limited (Dodo) has agreed to refund up to $360,000 to around 16,000 customers for claims that its entry-level NBN broadband plans were ‘perfect for streaming’. The refunds are part of a court-enforceable undertaking made to the ACCC after Dodo admitted its conduct was likely to be false or misleading and in contravention of the Australian Consumer Law.
https://www.finder.com.au/accc-takes-dodo-iprimus-and-commander-to-task-for-nbn-claims
Mar 23, 2018 · According to the ACCC, 3,384 Dodo customers, 1,912 iPrimus customers, and 565 Commander customers were left unable to access speeds …
https://www.zdnet.com/article/biggest-evening-dip-in-nbn-speeds-seen-on-100mbps-plans/
Biggest evening dip in NBN speeds seen on 100Mbps plans. Fibre-to-the-curb connections reported as having lower latency than fibre to the premises.
https://www.computerworld.com/article/3477499/nbn-speeds-dodo-and-iprimus-may-compensate-customers.html
The latest NBN wholesale market released by the ACCC revealed that as of 30 September, Vocus or resellers that purchased services from the company accounted …
https://forums.whirlpool.net.au/archive/1167808
May 10, 2014 · As a first step, please call Dodo Australia Pty Ltd's Resolution Team about your complaint – on 1800 265 869. This department is a high level complaints group at Dodo which receives referrals from the TIO. Dodo's Resolution Team will have 10 working …
https://www.tio.com.au/reports-updates/dodo-offer-refunds-misleading-consumers-about-nbn-speed-plans
The Australian Competition and Consumer Commission (ACCC) announced yesterday (Wednesday 10 July, 2019) Dodo has agreed to refund $360,000 to around 16,000 customers for claims that its entry-level NBN broadband plans were ‘perfect for streaming’. From November 2015 to March 2018, Dodo advertised its NBN broadband plans as ‘perfect for streaming’.
https://www.gopetition.com/petitions/dodo-accc-and-ombudsman-investigation.html
Oct 27, 2014 · The Dodo ACCC and Ombudsman investigation petition to Australian Competition and Consumer Commission, Australian Telecommunications Industry Ombudsman was written by Anonymous and is in the category Consumer Affairs at GoPetition.
https://forums.whirlpool.net.au/archive/1197732
Jun 04, 2009 · Unfortunately the biggest gripe of Dodo customers, which is the "internet that flies" claim, doesn't seem as though it will be addressed under the powers of the ACCC & TIO. Quoting from the article they only seem interested in: "Misleading advertising, unfair contracts, inadequate disclosure and subscription scams are all in the ACCC's sights."
https://www.smh.com.au/technology/accc-powerless-to-clip-dodos-wings-20090615-c9i5.html
Jun 15, 2009 · The consumer watchdog is waiting for new powers to heavily fine telcos who keep ripping off customers, in the wake of complaints about its number …Author: Asher Moses
https://www.tio.com.au/reports-updates/dodo-iprimus-and-commander-offer-remedies-customers-slow-nbn-speeds
The Australian Competition and Consumer Commission (ACCC) has announced Dodo, iPrimus and Commander have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans. The ACCC is responsible for enforcing this undertaking. Dodo, iPrimus and Commander have until 27 April 2018 to notify affected customers by email or letter.
https://www.gadgetguy.com.au/dodo-cops-a-fine-over-misleading-energy-claims/
Barely a week after the ACCC victory over Dodo making misleading NBN claims comes news that Dodo cops a fine over misleading energy claims. It is becoming a little repetitive, “Dodo cops a fine”. Dodo (M2 Energy/Vocus) copped a $37,800 fine, and TPG owned CovaU, a $12,600 fine for misleading claims about discounts available on …Author: Ray Shaw Ray Shaw
https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/articles/accc-nbn-review-results-290318
Mar 29, 2018 · The ACCC described the size of the 400 volunteer sample as 'significant', though it expects to increase the number of volunteers to 2000 when a second report is released next year. The results come after the first data release from CHOICE's own broadband performance review. We've collected data from 1200 participants around Australia to find ...
https://www.smh.com.au/business/consumer-affairs/got-slow-nbn-ask-for-a-refund-consumer-watchdog-says-20190123-p50t2g.html
Jan 23, 2019 · The ACCC has urged 94,000 NBN customers to see if they are eligible for a refund for slow speeds. ... Dodo, iPrimus and Commander. Optus and TPG have also been contacted for comment.
https://www.zdnet.com/article/dodo-iprimus-commander-latest-to-compensate-5800-nbn-customers/
Dodo, iPrimus, Commander latest to compensate 5,800 NBN customers. Another 5,861 customers will be compensated for not receiving the NBN speeds they were paying for across Vocus' Dodo, iPrimus ...Author: Corinne Reichert
https://www.itwire.com/telecoms-and-nbn/yes,-optus-telco-again-tops-accc-broadband-speed-report.html
Singtel Optus has again recorded the highest score or 89.9% in the ACCC's Measuring Broadband Australia quarterly report, a compilation and comparison of broadband scores across the country.Author: Sam Varghese
https://www.9news.com.au/technology/more-than-90000-nbn-australia-customers-yet-to-be-refunded-for-slow-speeds/0f6a6070-bb69-437b-8de3-b92dd4aa1248
Jan 23, 2019 · The Australian Competition and Consumer Commission (ACCC) has said more than 90,000 NBN customers could be entitled to an unclaimed refund for having a slow internet connection.
https://www.scamwatch.gov.au/news/watch-out-for-nbn-scams
Aug 22, 2017 · The ACCC is warning the community that scammers are pretending to be from NBN to con victims out of their money and personal information. Scamwatch has received 316 complaints this year about scammers impersonating NBN with nearly $28,000 reported lost.
https://2ser.com/accc-speed-tests-nbn/
The aim of the study is to give consumers more information and transparency from Internet Service Providers during the NBN Rollout. The study which will also be performed by the ACCC has been initiated after receiving complaints from customers reporting slow speeds and service dropouts.
https://www.herbertsmithfreehills.com/latest-thinking/accc-to-up-the-ante-in-consumer-protection-matters
The ACCC recently released its Annual Report for the 2017/2018 financial year. 1 As well as looking back at the ACCC’s performance over the year, for companies operating in the consumer and retail sectors, it also provides useful insights into where the ACCC is heading in the area of consumer protection.
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