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https://www.accc.gov.au/consumers/complaints-problems
The ACCC offers advice to consumers about how to resolve problems or make a complaint. ... Complaints & problems. The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business.
https://www.smh.com.au/business/small-business/600-complaints-regulator-has-franchise-sector-in-its-sights-20180323-p4z5y1.html
Mar 23, 2018 · 600 complaints: Regulator has franchise sector in its sights. ... The ACCC's Small Business 2017 Snapshot launched on Friday records nearly 5000 small business reports to …
https://www.afr.com/companies/afr11adele-20180311-h0xb7w
Mar 11, 2018 · In June 2016 the ACCC wrote back saying it had looked at the complaints but decided it wouldn't take any further action. Franchisees from Michel's, Gloria Jeans, Brumby's and …
https://www.australianfranchises.com.au/articles/accc-franchise-publications.html
Aug 15, 2011 · ACCC Franchise Publications. Written on the 15 August 2011 by Australian Competition & Consumer Commission. Franchising Code The Franchising Code of Conduct is a mandatory industry code of conduct that has the force of law under the Competition and Consumer Act 2010 (the Act).. Purpose The code aims to regulate the conduct of participants in franchising towards each other and …
https://www.smh.com.au/business/small-business/accc-launches-investigation-into-swim-school-jump-20190311-p513bh.html
Swim School franchise. ... watchdog has launched an investigation into the troubled Jump! swim school franchise after receiving more than 20 complaints ... A well-placed source said the ACCC was ...
https://www.timebase.com.au/news/2013/AT048-article.html
Complaints regarding franchises to the Australian Competition and Consumer Commission (ACCC) have increased as the ACCC intensifies its audits. A small business activities report released this week by the ACCC indicates complaints about franchises increased from 271 complaints in the first half of 2012, to 454 complaints in the latter half.
https://www.smartcompany.com.au/business-advice/franchising/franchisors-fail-accc-compliance-checks/
Aug 28, 2019 · A round of ACCC compliance checks has revealed widespread non-compliance with franchisor regulations in the food services industry. ... about the …
https://www.smartcompany.com.au/business-advice/franchising/no-tsunami-of-complaints-about-franchising-yet-accc-small-business-report/
More than 7000 individuals contacted the ACCC with complaints and enquiries about small businesses and franchising in the second half of last year, according to the competition watchdog’s latest ...Author: Eloise Keating
https://sureslies.wordpress.com/accc-and-franchise-articles/
ACCC Reviews Franchisors Practices by QBR (September 25, 2009) A Franchisor and its directors are offering compensation to two former franchisees affected by alleged misleading representations. An ACCC investigation followed complaints that the Franchisor made misleading representations about the benefits of the franchise to prospective franchisees between 2004 and 2006.
https://www.stuff.co.nz/business/world/110520565/australian-consumer-watchdog-asked-to-look-into-swim-school-franchise-jump
Feb 12, 2019 · Swim Schools after a rising number of complaints. The franchise body said its chief executive, Mary Aldred, had written to the Australian Competition …
https://www.cgw.com.au/publication/accc-to-target-franchisors/
Dec 10, 2013 · More than 100 complaints allege false representations and misleading conduct, many relating to claims made by franchisors about potential earnings. The audits were announced by ACCC deputy chairman, Dr Michael Schaper, at the National Franchise Convention Legal Symposium.
https://www.australianfranchises.com.au/articles/latest-accc-report-compares-franchising-with-small-business--franchising-wins.html
During this period the ACCC fielded a total of 365 complaints (up 30% from report # 2) regarding franchise systems and 2,109 complaints (up 46% from report # 2) for small businesses. In total the ACCC recorded 645 complaints for franchising and 3,548 complaints for small businesses from 1st January - 31st December 2011.
https://www.franchise.org.au/articles/new-powers-for-accc-will-strengthen-franchising-industry.html
Jan 21, 2015 · The code will also now require increased disclosure prior to entering a franchise agreement, greater transparency around the use of marketing funds and clarity around whether the franchisor or franchisee can operate online. The ACCC received more than 500 franchising related complaints last year.
http://www.businessfranchiseaustralia.com.au/latest-news/accc-takes-action-against-geowash-car-wash-franchisor
“The ACCC investigated Geowash’s conduct following complaints from franchisees alleging that they had been misled about their establishment costs, and ultimately had not been provided with an operating car wash franchise,” ACCC Deputy Chair Dr Michael Schaper said.
https://www.westpac.com.au/business-banking/industries/franchising/accc-buying-a-franchise/
ACCC Buying a Franchise - Know the Risks The ACCC have provided some very useful information and tools that you should consider and fully understand if you are going to purchase a franchise. ACCC – Buying a Franchise
http://www.businessfranchiseaustralia.com.au/sites/default/files/Dr%20Michael%20Schaper%2C%20ACCC.pdf
the ACCC to compel a franchisor to provide any information or documents it is required to keep, generate or publish under the Franchising Code. This includes disclosure documents, marketing fund statements and franchise agreements. Importantly, the audit power allows the ACCC to investigate anonymous complaints against franchisors.
https://www.accountantsdaily.com.au/tax-compliance/12621-accc-to-take-compliance-action-on-franchisor-disclosures
ACCC to take compliance action on franchisor disclosures. The ACCC will now scrutinise franchisors’ disclosures in the food services sector, including key financial costs, as complaints around the sector dominate reports.Author: Jotham Lian
https://www.franchiseadvice.com.au/declining-franchise-complaints-data-shows-no-need-for-state-regulation/
Aug 29, 2011 · Declining franchise complaints data shows no need for state regulation Posted by Jason Gehrke on August 29, 2011. Following amendments to the Franchising Code of Conduct introduced on July 1 last year, the ACCC also undertook to publish a report every six months on the number of complaints and inquiries it receives on franchising and small business matters.
https://legalvision.com.au/geowash-franchise-cleaners-accc/
Jan 31, 2020 · Geowash was a hand car wash and detailing business that was investigated in late 2015 by the ACCC for misconduct in breach of the Code and the ACL. The main allegations the ACCC identified were that Geowash: made misleading representations regarding the potential revenue and profitability of a Geowash franchise; and
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