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http://www.emraustralia.com.au/knowledgebase/acif-code
The first Australian telecommunications code of practices has been finalised. Commenced in December 1999, released for public comment in August 2000, revised and re-exhibited for public comment in August 2000, the Australian Communications Industry Forum’s (ACIF’s) Code for the Deployment of Radiocommunications Infrastructure has at last been finalised.
https://www.commsalliance.com.au/__data/assets/pdf_file/0006/1887/Complaint-Handling-Factsheet-26Sep06.pdf
com.au/ACIF_Documents Complaint Handling Code Objectives and Principles The code sets out minimum requirements for complaint handling by service providers, from the first point of contact at which the complaint is lodged until it is eventually resolved. To comply with the code, you must develop and enforce a comprehensive complaint handling process
http://www2.austlii.edu.au/privacy/secure/PLPR/2000/21.html
Those mechanisms are provided by the ACIF Complaints Handling Code, the Telecommunications Industry Ombudsman Scheme and the ACA. The ACIF Complaint Handling Code is currently in draft form, but likely to be passed by the ACIF Board in June, and registered with the ACA by September, well before the Bill takes effect.
https://www.commsalliance.com.au/__data/assets/pdf_file/0014/42251/ACIF-C540_2007.pdf
ACIF C540:2007 . LOCAL NUMBER PORTABILITY . ACIF C540:2007 Local Number Portability Industry Code. ... An initial Local Number Portability Industry Code ACIF C540:1999 was published September 1999 by ACIF Operations Code Reference Panel (OCRP) Working ... and complaint handling. At various points in the Code provision is made for the validation ...
https://www.hellophonecards.com.au/hpchome/support/complaints.aspx
The complaints handling policy was created to be able to provide a fair and efficient mechanism to handle customer complaints. This policy has been developed by Aggregato Australia in accordance with the ACIF Industry Code complaints handling as well as Telecommunications Consumer Protections Code …
http://www.carefcs.org/assets/t_telecocomplainthandlingfailsmar06.pdf
complaint resolved because of reference to an ACIF developed Code, registered or otherwise. Indeed, I can think of only a handful of matters in which I have been involved, or that I have become aware of at Care, where the potential application of a telecommunications Code has been conceded, even acknowledged, by the relevant
https://www.commschoice.com/assets/main/CommsChoice_Complaint_Handling_Process.pdf
handling of verbal and written complaints. This Policy is compliant with the ACIF Industry Code on Complaint Handling. This policy forms part of our Standard Form of Agreement. This document sets out our commitment to customers around managing and resolving complaints
https://whirlpool.net.au/wiki/acif_complaint
Complaint Handling Code. article; Complaint Handling Code. This Code has been replaced by the Telecommunications Consumer Protections (TCP) Code [C628:2007] See: Telecommunications Consumer Protection Code. Return to the Australian Telecommunications Industry Wiki page Return to the IT & Telco FAQ page.
http://www.urps.com.au/pdf/ACIFcode.pdf
What other documentation is associated with ... The ACIF Code also provides a complaints handling procedure which must be implemented if a Carrier receives a written expression of dissatisfaction or grievance regarding it’s obligations under the ACIF Code. Refer FAQs regarding complaint procedures. The Australian Communications and Media ...
http://ictcustomerservice.com/customer-service-policy/
As a customer orientated organisation dedicated to the satisfaction of its customers, ICT Customer Service Pty Ltd – Trading as ICT Customer Service ABN 53 606 524 332 has a Complaints Policy so as to ensure all complaints are handled as efficiently and effectively as possible.
https://help.exetel.com.au/pdf_files/ExetelComplaintsHandlingPolicy210512.pdf
Code (ACIF C564:2004). b) The processes specified in this document apply to: a.i) All Complaints from all other sources including the TIO. However the time frames specified in this document do not apply to Complaints from the TIO. 4) Exetel’s Complaint Handling Process a) Complaints or Requests for Assistance to formulate a Complaint can be
http://www.hellomobile.com.au/legal/complaints
The complaints handling policy was created to be able to provide a fair and efficient mechanism to handle customer complaints. This policy has been developed by Hello Mobile in accordance with the ACIF Industry Code complaints handling as well as Telecommunications …
https://www.communications.gov.au/sites/default/files/submissions/optus_3.pdf
complaint handling policies which detail their processes and procedures for handling customer complains in accordance with the governing rules. The requirement for providers to have complaint handling policies and processes has been included in industry codes as far back as 2001. (Refer to the original ACIF Complaint Handling Code.)
http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN015147.pdf
Complaint Handling Code An investigation into the compliance of eight CSPs with Industry Code ACIF C547:2001 Complaint Handling has been completed. The report, released by the ACA on 2 October 2002, found that: • all eight CSPs either had the core elements of effective complaint handling systems in place or were developing those elements;
https://www.aph.gov.au/~/media/Estimates/Live/ecita_ctte/estimates/sup_0203/cita/acaq093att.ashx
This investigation is limited to issues covered by the Complaint Handling Code, and is restricted in its consideration of those aspects of customer service that are not covered by the code. 2.1 Complaint Handling Code. The Complaint Handling Code was developed by an ACIF working committee and registered with the ACA in October 2000.
https://www.accc.gov.au/system/files/Herbert%20Geer%20Annexure%201.pdf
the following registered ACIF Codes: 1. Customer Information on Prices, Terms and Conditions Industry Code [ACIF C521:2004], 2. Credit Management Industry Code [ACIF C541:2006], 3. Billing Industry Code [ACIF C542:2003], 4. Customer Transfer Industry Code [ACIF C546:2007], 5. Complaint Handling Industry Code [ACIF C547:2004], and 6.
https://www.lebara.com.au/wp-content/uploads/2019/09/AMTA-Good-Practice-Guide.pdf
AMTA Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities Page 4 disabilities, so that they can choose the services, equipment and providers that best meet their needs. 2.2 Who will Use the Guide ♦ Retailers of Services and Equipment – the most likely first points
https://www.commschoice.com/assets/main/Complaint-Handling-Process.pdf
This Policy is compliant with the ACIF Industry Code on Complaint Handling. This policy forms part of our Standard Form of Agreement (SFOA). This document sets out our commitment to customers around managing and resolving complaints and what we do to take appropriate steps to identify and escalate complaints that are not resolved in a timely ...
https://minttelecom.com.au/download_file/45/195
The following outlines our policy and procedures for the handling of verbal and written complaints. This policy is compliant with the ACIF Industry Code on Complaint Handling 2. Our Responsibilities 2.1 Mint will provide an efficient, fair and structured mechanism for handling complaints.
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/dap_24mthrev_0102-562.doc
Optus defines a complaint according to the Australian Communications Industry Forum’s (ACIF) definition which is used in the Complaint Handling Industry Code as “any expression of dissatisfaction or grievance made…by a Customer or member of the public… but does not …
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