Aged Care Complaints Investigation Scheme Australia

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Aged Care Complaints Investigation Scheme - General Ageing ...

    https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
    The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect of an Australian Government funded aged care service.Location: Brisbane City QLD 4000

Aged Care Complaints Scheme - Better Health Channel

    https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
    The Aged Care Complaints Scheme is for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Home Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/
    On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Submission by the Commonwealth Ombudsman

    https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
    The Commonwealth Ombudsman has jurisdiction to investigate complaints about Australian Government agencies. It has no direct jurisdiction over aged care service providers but it does have jurisdiction over the Department of Health and Ageing (the Department), and its Aged Care Complaints Investigation Scheme (CIS), as well as

Aged Care Complaints Investigation Scheme - My Community ...

    https://www.mycommunitydirectory.com.au/Outlet/100336/Aged_Care_Complaints_Investigation_Scheme
    Aged Care Complaints Investigation Scheme is located in the suburb of Brisbane City, the ward of Central in the council of Brisbane, the state electorate of Mcconnel and the federal electorate of Brisbane. Australian Government Department of HealthLocation: Brisbane City QLD 4000

Guidelines for the Aged Care Complaints Scheme

    https://www.dss.gov.au/sites/default/files/documents/07_2015/dss_accs_guidelines_-_final_0.pdf
    Guidelines for the Aged Care Complaints Scheme Version: 3.0 Date issued: July 2015 Acronyms and Glossary vi 4.35 Using the intake escalation matrix..... 18

The complaints process Aged Care Quality and Safety ...

    https://www.agedcarequality.gov.au/making-complaint/complaints-process
    We can help you with concerns and complaints about a service provider’s responsibilities under the Aged Care Act 1997 or under their unding agreement with the Commonwealth. Some concerns we can assist with include:

Quality in aged care My Aged Care

    https://www.myagedcare.gov.au/quality-aged-care
    What is quality in aged care? Aged care services aim to improve the quality of life of the people receiving care. To help make sure this happens, providers of government-funded aged care must meet standards in areas such as health, safety, personal care and staffing. From 1 July 2019, a single set of Aged Care Quality Standards will apply across all service types.

Aged care Australian Government Department of Health

    https://www.health.gov.au/health-topics/aged-care
    Feb 17, 2020 · Aged care assessment programs. The Australian Government funds Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT) to provide aged care assessment services. As an assessor, view our guides and resources to help you conduct and manage assessments in My Aged Care.

Review of the Aged Care Complaints Investigation Scheme

    https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
    Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively.

Dementia Australia Aged Care Quality and Safety Commission

    https://www.dementia.org.au/resources/aged-care-quality-and-safety-commission
    Aged Care Quality and Safety Commission. The Aged Care Quality and Safety Commission's (commission) role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. It promotes high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.

australian nursing federation

    http://anf.org.au/documents/submissions/ANF_Sub_Aged_Care_CIS_Review.pdf
    Making a report to the Aged Care Complaints Scheme should not be viewed as replacing one’s obligation to report alleged misconduct/breaches of professional standards to the Nursing and Midwifery Board of Australia (NMBA), particularly if the allegations are made by one nurse against another.

Complaints - Aged Care Crisis

    https://agedcarecrisis.com/resources/complaints
    Aug 24, 2017 · The current complaints scheme is the fourth reincarnation for Australian aged care. Like its predecessors, this one is embedded within the now Department of Social Services under the Office of Aged Care Quality and Compliance. We believe the complaints scheme should not fit under the same body responsible for funding approvals and setting policies.

aged-care-complaints-investigation-scheme Archives ...

    https://www.australianageingagenda.com.au/tag/aged-care-complaints-investigation-scheme/
    aged-care-complaints-investigation-scheme

Review of the Aged Care Complaints Investigation Scheme

    https://www.bmartin.cc/dissent/documents/health/agereport2009b.html
    The Aged Care Complaints Commission should replace the current CIS and be a statutory body headed by the Aged Care Complaints Commissioner who would be appointed as a statutory office holder appointed by and reportable to the Minister for Ageing.-----

Review of the aged care complaints investigation scheme - CORE

    https://core.ac.uk/display/30683150
    The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.Author: Merrilyn Walton

Review of the aged care complaints investigation scheme APO

    https://apo.org.au/node/21021
    Apr 19, 2010 · The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.Cited by: 1

Responsibilities of approved aged care providers ...

    https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
    Jan 22, 2020 · The Aged Care Quality and Safety Commission monitors and assesses aged care service providers in accordance with the Aged Care Quality and Safety Commission Act 2018 and Rules. If providers don’t comply with these responsibilities, they can have their approved provider status revoked and sanctions may be imposed.



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