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https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
The Aged Care Complaints Scheme is for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Services provided. Examine complaints relating to care, catering, financial matters, hygiene, equipment, security, discrimination, activities ...
https://www.agedcarequality.gov.au/resources/do-you-have-concern-brochure
More information about aged care. The My Aged Care website and national contact centre have been established by the Australian Government to help you navigate the aged care system. They can provide you with information on aged care for yourself, a family member, friend or someone you’re caring for. My Aged Care . T: 1800 200 422. W ...
https://www.myagedcare.gov.au/quality-aged-care
What is quality in aged care? Aged care services aim to improve the quality of life of the people receiving care. To help make sure this happens, providers of government-funded aged care must meet standards in areas such as health, safety, personal care and staffing.
https://www.dss.gov.au/sites/default/files/documents/11_2014/t_ourservicecommitment.pdf
Aged Care Complaints Scheme: Our Service Commitment This fact sheet explains the Aged Care Complaints Scheme’s service commitment to care recipients, people who raise concerns and approved providers. What do we do? We provide a free service for people to …
http://www.diversicare.com.au/wp-content/uploads/2015/10/multilingual-publications-relating-to-agein-and-age-care.pdf
Aged Care Advocacy brochure (PDF 256 KB) Aged Care Complaints Investigation Scheme (PDF 594 KB) Dementia Anyone for a walk? (PDF 182 KB) Where on earth are those glasses? (PDF 192 KB) Multilingual publications relating to ageing and aged care. Available on …
https://www.dss.gov.au/sites/default/files/documents/01_2015/nacap_faq_s_web_published_version_dec_2014.pdf
The Aged Care Complaints Scheme (ACCS) seeks to resolve complaints through investigation and, where appropriate, the implementation of remedial directives. ACCS services are free and anyone may raise concerns about the quality of care or services being delivered to people receiving aged
https://www.health.gov.au/health-topics/aged-care
Feb 17, 2020 · Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.
https://www.parliament.nsw.gov.au/committees/DBAssets/InquirySubmission/Body/47714/Submission%200085.pdf
Aged Care Complaints Investigation Scheme Home and Community Care Lesbian, Gay, Bisexual, Transgender and lntersex ... behalf of a resident or client. Source: NACAP brochure Advocates at The Aged-care Rights Service (TARS) have significant contact ... Source: Review of the Aged Care Complaints lnvestigation Scheme, October 2009, Page 68 .
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub322.pdf
Department of Health & Ageing, the Aged Care Complaints Investigation Scheme (CIS) and/or the Aged Care Ombudsman about aged care complaints and concerns. Advocacy assistance and support is provided in several ways: • Telephone advice leading to self-advocacy • Telephone advocacy directly to care management or senior staff on
https://www.sa.agedrights.asn.au/residential_care/how-aras-can-assist
How ARAS advocates can assist you Advocates can provide the following services through the delivery of advocacy, information and education: Assist people receiving aged care services or their representatives to resolve problems or complaints in relation …
http://mdh.org.au/residential-aged-care/entering-residential-aged-care/
An application for Respite Care or Permanent entry to an Aged Care Home must also be completed. When you have the assessment paperwork, you will need to make an appointment to see the Hospital’s aged care liaison officer and/or the nurse in charge of the nursing Home or hostel.
https://swarh2.com.au/assets/A/2341/a183ebdbb6486e3cd36bd104fb0400e2/Comments-suggestions-feedback-complaints%20brochure.pdf
primary care clients and others who utilise our services. These provide an opportunity to record any comments or suggestions. All ideas, suggestions or complaints are reviewed at our Quality Committee meetings and actions taken to resolve any issues and improve systems or processes where necessary.
https://www.sahealth.sa.gov.au/wps/wcm/connect/348ccb004d76ecf2a575ef50162b1909/CALHN+Transition+Care+Program+%28TCP%29+brochure+20160526.pdf?MOD=AJPERES
The Aged Care Complaints Investigation Scheme ... Transition Care Program Short term support for older people following hospital discharge, Transition Care Program (TCP) is provided at home or within an aged care residential setting You will receive low intensity therapy and assistance with daily living, with the goal of regaining as much ...
http://touriandilodge.com.au/Disputes
Touriandi Lodge Bingara. Touriandi Lodge is situated approx 1km from the CBD with a glorious rural outlook. It is run by a Board of Management consisting of a number of community members who are focused on the the needs of the present and future residents of the community. Touriandi gardens and residents Touriandi is a low level aged care facility with twenty six permanent rooms, one respite ...
https://agedcare.health.gov.au/user/login
Enter your Ageing and Aged Care username. Password *. Enter the password that accompanies your username.
https://www.ahpra.gov.au/Notifications/Further-information/Health-complaints-organisations.aspx
National - Aged care: All complaints or concerns about aged care services can also be directed to the Aged Care Complaints Commissioner. Australian Capital Territory: Go to the Health Services Commissioner within the ACT Human Rights Commission website and/or read our joint brochure. New South Wales: Got to the Health Care Complaints Commission ...
https://familycare.net.au/wp-content/uploads/2018/07/Have-Your-Say.pdf
Aged Care Complaints Investigation Scheme 1800 550 552 Health Services Commissioner ... All complaints will be followed up and a response provided to you as soon as possible. Other options for further review or management of complaints are provided in this brochure …
http://www.culturaldiversity.com.au/news/94-news-and-events/184-aged-care-complaints-scheme-translated-materials-
Aged Care Complaints Scheme Translated Materials The Aged Care Complaints Scheme (the Scheme) has translated its new brochure and poster into the 17 languages older Australians are most likely to speak: Italian, Greek, Chinese, Polish, German, Croatian, Vietnamese, Russian, Arabic, Dutch, Serbian, Maltese, Macedonian, Spanish, Hungarian, Tagalog, and Turkish.
https://www.djhs.org.au/fileadmin/filemount/pdf_files/brochures/compliments_complaints-_DO_NOT_PRINT_FROM_HERE_-_BROCHURE_PRINTED_EXTERNALLY2014.pdf
Investigation Offi cer 3. Where possible, an agreeable result will be achieved and applied 4. It is anticipated that steps 1,2 & 3 will ... Aged Care Complaints Resolution Scheme C/-Dept. of Health and Aged Care GPO Box 9848 MELBOURNE VIC 3000 Toll free: 1800 550 552. Title: Compliments and complaints.indd Author: robinb
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