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https://www.forbes.com/sites/grantmartin/2014/10/24/how-to-complain-to-airlines-on-twitter-and-what-youre-doing-wrong/
Oct 24, 2014 · In one of the most famous incidents of social airline complaints, ... The allure of bashing on airline on Twitter can be hard to resist, but apart from releasing a little steam, there's little ...
https://twitter.com/AirComplaints
The latest Tweets from Airline Complaints (@AirComplaints). Post your #AirlineComplaints on https://t.co/d5UGpVTmJw and make it matter! We're the Largest Airline ...Followers: 409
https://www.cnbc.com/2018/01/09/how-long-airlines-take-to-respond-to-your-complaints-on-twitter.html
Jan 09, 2018 · Airlines can take anywhere from five minutes to 1 hour and a half to respond to customers on Twitter. ... Perhaps the fastest way to reach your airline is over social media.Author: Leslie Josephs
https://www.smartertravel.com/got-complaint-take-twitter-even-airlines-say-not/
Jun 19, 2017 · Turns out that they can’t — and despite what their profiles say, they don’t even try. Even though JetBlue claims not to respond to complaints on Twitter, a quick scan of its Twitter page ...Author: Sarah Schlichter
https://www.travelandleisure.com/slideshows/most-complained-about-airlines
Aug 15, 2011 · .49 complaints per 100,000 passengers. Alaska may have had only 42 complaints this year, but it's still more than last year. Tweet @AlaskaAir …
https://www.travelandleisure.com/travel-tips/most-complained-about-airlines
Aug 15, 2011 · With nearly a quarter of a million Twitter followers, though, the airline has upped its game to try and handle problems before they become complaints. 12 of 40 Applications
https://www.huffpost.com/entry/have-an-airline-complaint_b_2902529
May 19, 2013 · Pape's experience is not uncommon. Customers displeased with unhelpful airline representatives behind desks in airports, or long waits on customer service phone lines are finding Twitter a far more effective forum in which to air grievances, an accessible panic button in times of trouble, or at least serious frustration.
https://www.complaintsdepartment.com/american-airlines/
American Airlines, Inc., commonly referred to as American, is a major American airline headquartered in Fort Worth, Texas. It is the world's largest airline when measured by fleet size, revenue, and scheduled passenger-kilometres flown, and the second largest by number of destinations served.
https://www.nytimes.com/2018/11/20/travel/airline-customer-service-twitter.html
Nov 20, 2018 · You may find that using social media platforms like Twitter and Facebook is a better way to get attention from the airlines. ... “We’re actually seeing public social complaints plateauing and ...
https://thepointsguy.com/news/tpg-readers-top-airline-complaints-of-2018/
Dec 10, 2018 · TPG Reader’s Biggest Air Travel Complaints of 2018 The Top Reader Complaints of 2018 . 2019 is just around the corner, which means a new year filled with potential improvements to enhance the passenger experience. The new year also means 365 days filled with the potential for even more complaints than last year.
https://open.canada.ca/en/suggested-datasets/airline-complaints
All airline complaints submitted to Canadian Transportation Agency. The nature of the complaint example, delays, cancellations, bad service, denied boarding etc. The frequency of complaints, how many per day. The resolution of complaints, what was the outcome, gift cards, promo codes, refunds? Please make this available as CTA has now publicly said they will now take complaints on behalf of ...
https://www.chicagotribune.com/business/ct-biz-airlines-pay-attention-to-passengers-social-media-20191213-akrrvanh4jcshi6s7xriwshgz4-story.html
Dec 13, 2019 · Passengers and airlines alike are wising up to the power of treating social media as a public customer service hotline. Passengers can get a quicker response to …
https://money.usnews.com/money/personal-finance/articles/2016-09-14/should-you-post-your-consumer-complaint-on-twitter-or-facebook
Sep 14, 2016 · Scroll through Twitter or Facebook and sooner or later you're bound to see a complaint about an airline that lost a piece of luggage or a cable company that kept an …Author: Susan Johnston Taylor
https://www.theguardian.com/travel/2018/nov/03/why-does-norwegian-airlines-get-so-many-complaints
Nov 03, 2018 · The airline, which promises transatlantic flights for as little as £140 one way, has expanded fast – it is now Europe’s eighth biggest carrier – but judged by data from the Civil Aviation ...Author: Miles Brignall
https://www.npr.org/sections/thetwo-way/2017/04/10/523271440/have-an-airline-complaint-don-t-call-the-airline-tell-the-dept-of-transportation
Apr 10, 2017 · Have An Airline Complaint? Don't Call The Airline — Tell The Dept. Of Transportation : The Two-Way An annual study gives airlines the highest scores …
https://www.theguardian.com/money/2012/may/12/complaint-air-on-twitter
May 12, 2012 · Twitter is becoming so widely used for complaints that companies, from LA Fitness to BT, have Twitter accounts specifically to deal with customer feedbackAuthor: Lisa Bachelor
https://www.traveller.com.au/the-fastest-way-to-get-your-airline-complaints-heard-is-on-twitter-gke9ff
Oct 21, 2015 · The fastest way to an airline's customer service departments is via Twitter. Airline complaints on Twitter: The fastest way to get your complaints heard is on social media
https://thepointsguy.com/2016/03/airlines-for-customer-service-on-twitter/
Mar 22, 2016 · Getting ahold of airline representatives when something goes wrong can be a daunting task. If you call a carrier’s standard phone line, you’re bound to sit on hold for extended periods, not to mention the ensuing transfers from representative to representative. But with Twitter as an option, the whole process becomes much more painless. According to …Author: Emily Mcnutt
https://www.travelinsurance.com/2018/04/the-rise-of-airline-customer-complaints-via-twitter/
When complaining via Twitter, it is best to take the emotion out of the complaint and make sure the hashtag (or handle) employed is tied to the airline’s customer service operation. The savviest Twitter complainers go straight to the airline’s Twitter account direct message application and avoid the universal handle altogether.
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