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https://www.apra.gov.au/contact-us
Email APRA. For general enquiries please email [email protected]. If you are from an APRA-regulated institution please contact your responsible APRA supervisor. Call APRA General enquiries . Our call centre is open Monday to Friday from 9.00am - 5.00pm AEST except for public holidays.
https://www.apra.gov.au/apras-complaints-handling-standards
Visibility: APRA provides avenues for complainants to make complaints, including local free phone facilities and internet access, and, where appropriate, will escalate a complaint to enable resolution. Access: APRA's complaints handling avenues are readily available to the general public and are flexible, free and easy to use. Information is in ...
The Superannuation Complaints Tribunal is a Commonwealth statutory authority and operates under the Superannuation (Resolution of Complaints) Act 1993 (the SRC Act).
https://afca.org.au/make-a-complaint/superannuation/
Complaints about self-managed superannuation funds, financial advice relating to superannuation that has not been provided by a superannuation trustee, or other investment products held outside superannuation, are not classed as superannuation complaints and are considered under our investments and advice jurisdiction.
https://www.afca.org.au/make-a-complaint/
Jan 01, 2008 · However, you should be aware that there are certain complaints we can’t consider. Any determinations we make are binding on the financial firm if the complainant accepts. In the case of superannuation complaints, our determinations are binding on both parties, regardless of whether the outcome is accepted. Our service is free to access.
https://treasury.gov.au/sites/default/files/2019-03/R2016-002_Superannuation_Complaints_Tribunal.pdf
The current statutory framework for superannuation complaints therefore provides sound and reliable outcomes for consumers. There is real strength in the statutory authority model and the inherent link with the regulators ASIC and APRA that this structure provides through the …
https://www.australiansuper.com/contact-us
Contact us with your queries by phone, email or by post. If you do not receive a response to your complaint within 90 days for superannuation complaints or 45 days for complaints about financial advice received, or are not satisfied with the response provided after going through AustralianSuper’s internal complaints response, you may be eligible to take your complaint to the Australian ...
https://www.theguardian.com/australia-news/2019/jul/17/financial-watchdog-apra-to-be-given-new-powers-after-scathing-review
Jul 16, 2019 · outline its expectations for Apra on superannuation. consider a review of Apra’s penalties, providing a power to appoint a person to undertake a review of an entity, and enhancing private health ...Author: Paul Karp
https://www.alrc.gov.au/publication/family-violence-and-commonwealth-laws-dp-76/19-superannuation-law/overview-of-the-superannuation-system/
Superannuation Complaints Tribunal. 19.22 The Superannuation Complaints Tribunal (SCT) was established under the Superannuation (Resolution of Complaints) Act 1993 (Cth) to deal with complaints about superannuation—specifically in the areas of regulated Superannuation Funds, annuities and deferred annuities, and Retirement Savings Accounts ...
http://www5.austlii.edu.au/au/legis/cth/consol_act/sia1993473/s10.html
SUPERANNUATION INDUSTRY (SUPERVISION) ACT 1993 - SECT 10 Definitions (1) In this Act, unless the contrary intention appears: "ABN" has the meaning given by section 41 of the A New Tax System (Australian Business Number) Act 1999 . "accrued default amount" , for a member of a regulated superannuation fund, has the meaning given by section 20B.
https://treasury.gov.au/sites/default/files/2019-03/R2016-002_Superannuation-Complaints-Tribunal.pdf
unique features of superannuation mean there should be a different dispute resolution model for superannuation disputes compared with other financial products.5 It is the considered view of the SCT that a statutory model is the only model that can effectively accommodate the nature of all types of superannuation complaints. As a
https://www.legislation.gov.au/Details/C2017C00020
Jan 03, 2017 · This is a compilation of the Superannuation (Resolution of Complaints) Act 1993 that shows the text of the law as amended and in force on 1 January 2017 (the compilation date). The notes at the end of this compilation (the endnotes) include information about amending laws and the amendment history of provisions of the compiled law.
https://www.alrc.gov.au/publication/elder-abuse-dp-83/7-banks-and-superannuation/superannuation-7/
Access to the Superannuation Complaints Tribunal. 7.67 If a member of an APRA regulated superannuation fund has a dispute with the fund, the member may access the Superannuation Complaints Tribunal (SCT) for dispute resolution. There is no access to the SCT for members of SMSFs.
https://www.investmentmagazine.com.au/2018/03/super-funds-take-too-long-with-complaints-asic/
“In our project work, we have found that the mean time for trustees to finalise complaints is 117 days; given that there is a 90-day requirement in the law this is very concerning to us,” Eccleston told the Conference of Major Superannuation Funds 2018, in Brisbane on Wednesday, March 14.
https://www.superannuation.asn.au/policy/best-practice-papers
Superannuation trustee boards, committees and staff spend a large amount of time dealing with the assessment and payment of death benefits. Despite this, in 2013-14 complaints relating to death benefit made up 32.5 per cent (the second largest category) of all written complaints made to the Superannuation Complaints Tribunal (SCT).
https://www.superguide.com.au/superannuation-topics/apra
Jan 14, 2020 · APRA (Australian Prudential Regulation Authority) is an independent regulatory body responsible for supervising the activities of organisations in the banking, insurance and superannuation sectors in Australia and ensuring their compliance with relevant legislation.
https://www.ato.gov.au/Super/APRA-regulated-funds/
APRA-regulated funds. Super funds regulated by the Australian Prudential Regulation Authority (APRA) are typically large funds with hundreds or thousands of members. The information in this topic is for: large super funds; retirement savings accounts (RSAs) …
https://www.afr.com/companies/financial-services/apra-needs-to-be-held-to-account-20180805-h13kjr
Aug 05, 2018 · Wayne Byres, APRA chairman: the royal commission is set to grill APRA on its oversight of the $2.6 trillion superannuation sector. James Brickwood …
https://www.theguardian.com/australia-news/2019/sep/20/apras-bid-to-ban-ioof-bosses-from-superannuation-industry-thrown-out
Sep 20, 2019 · Apra accused the executives of breaching superannuation law by failing to act in the best interests of retirement savers in relation to five superannuation funds run by IOOF.
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