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https://www.complispace.com.au/blog/financial-services-updates/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · So what is going on? What are the implications for Australian businesses and regulators that reference these standards? As to ‘what’s going on’ – we are not sure. The reasons why there is now an Australia standard, as well as an ISO standard, have not been made explicitly clear.
https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS10000/10000/10002-2006.pdf
Australian Standard Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD) Any table, figure or text of the International Standard that is struck through is not part of this Standard. Any Australian table, figure or text that is added is part of this Standard and is identified by shading. 1 Scope
https://www.accc.gov.au/speech/the-essential-elements-of-complaint-handling-a-discussion-of-the-australian-standard-on
The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269)
https://shop.standards.govt.nz/catalog/10002:2014(AS%7CNZS)/scope
Australian/New Zealand Standard Guidelines for complaint management in organizations 1 SCOPE This Standard provides guidance on complaint management within an organization, including the planning, design, operation, maintenance and improvement of the organization’s complaint management system.
https://www.accc.gov.au/system/files/The%20essential%20elements%20of%20complaint%20handling.pdf
The essential elements of complaint handling: A discussion of the Australian Standard on Complaints Handling (AS4269) by Bill Dee Chair Drafting Committee of the Australian Standard on Complaint Handling Wednesday 26 March 1997 Today I want to talk about complaints handling, particularly in the context of charters.
http://www.ombudsman.wa.gov.au/Agencies/Complaints_processes.htm
A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required” (as defined by the Australian/New Zealand Standard AS/NZS 10002:2014, Guidelines for complaint ...
https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0004/25375/Complaint-management-framework-June-2015.pdf
Complaint management framework June 2015 i Foreword As recognised in the Australian and New Zealand Standard Guidelines for complaint management in organizations (AS/NZS 10002:2014), everybody has the right to complain. An effective complaint management system enables us to correct errors, identify system improvements
https://complispace.wordpress.com/2015/03/25/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · When the new ISO 10002:2014 standard was released in July 2014, a quick comparison with the old International ISO 10002:2004 and Australian AS/ISO 10002:2006 standards (which are essentially the same document) revealed only minor technical amendments. Hardly worth writing about. So when the Council of Standards Australia released AS/NZS 10002:2014 in October 2014, we nearly…
https://www.standards.org.au/
Jan 22, 2020 · Standards Australia is committed to maintaining a contemporary and relevant catalogue of Australian Standards® which add to the net benefit of the Australian community. The Aged Standards Review is one of the ways in which Standards Australia gives effect to that commitment. Find out more
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
COMPLAINT HANDLING BETTER PRACTICE GUIDE COMMONWEALTH OMBUDSMAN 1 The office of Commonwealth Ombudsman published its Good Practice Guide for Effective Complaint Handling in 1997 The purpose of that initial guide was to ... consistent with Australian Standard AS ISO 10002-2006, ‘Customer Satisfaction— ...
https://www.tga.gov.au/publication/australian-regulatory-guidelines-medical-devices-argmd
Oct 11, 2019 · The Australian Regulatory Guidelines for Medical Devices (ARGMD): Provides information on the import into, export from and supply of medical devices within Australia. Explains the legislative requirements that govern medical devices.
https://www.commerce.wa.gov.au/worksafe/australian-standards-and-australiannew-zealand-standards
Mar 18, 2016 · Australian Standards and Australian/New Zealand Standards (the standards) are developed by an independent organisation called Standards Australia.It prepares and publishes voluntary technical and commercial standards which are sometimes adopted by …
https://www.erawa.com.au/cproot/7023/2/20081017%20Customer%20Complaints%20Guidelines.pdf
Although the standard speaks of “international”, the preface to the standard stipulates that any references to international standards should be read as references to Australian standards. The definition of ‘customer’ varies across the regulated industries as follows:
https://www.standards.org.au/faqs
The sixth edition of the Australian/New Zealand Standard for Wiring Rules (AS/NZS 3000:2018) was released in June 2018. The following Frequently Asked Questions (FAQs) have been developed by the committee responsible for the Wiring Rules (2018) to explain some of the issues which have been raised by users of the standard.
https://www.erawa.com.au/cproot/14696/2/Customer%20Complaint%20Guidelines%20-%20December%202016.PDF
When defining a complaint, the SCONRRR guideline generally9 follows the Australian Standard, Customer Satisfaction - Guidelines for Complaints Handling in Organisations.10 Since the development of the SCONRRR guideline, the Australian Standard has been replaced with a new standard: AS/NZS 10002-2014, Guidelines for complaint management
http://www.disability.wa.gov.au/Global/Publications/Reform/My%20Way/australian_standards_guiding_principles.doc
A summary of the Australian Complaint Handling Standard AS ISO 100002-2006. COMPLAINTS HANDLING - GUIDING PRINCIPLES . BASED ON AUSTRALIAN and INTERNATIONAL STANDARDS. 1. VISIBILITY . Information about how and where to complain should be well. publicised to customers, personnel and other interested parties. 2. ACCESSIBILITY
https://www.humanrights.gov.au/our-work/employers/good-practice-guidelines-internal-complaint-processes
Transparent – The complaint process and the possible outcomes of the complaint should be clearly explained and those involved should be kept informed of the progress of the complaint and the reasons for any decisions. Accessible – The complaint process should be easy to access and understand, and everyone should be able to participate ...
https://adstandards.com.au/
Ad Standards PO Box 5110 BRADDON ACT 2612 P (02) 6173 1500 F (02) 6262 9833. Ad Standards Limited ACN 084 452 666
https://www.business.gov.au/products-and-services/fair-trading/fair-trading-laws
May 20, 2019 · Australian federal and state laws protect you, your business and your customers from unfair trading practices. These laws, together with industry codes of practice, help your business operate fairly and competitively, and make sure your customers are properly informed and protected.
https://www.safeworkaustralia.gov.au/system/files/documents/1705/information-sheet-australian-standards.pdf
Australian Standards are developed specifically for Australian workplaces and are likely to contain more relevant information for Australian operating conditions, such as load factors, climatic conditions, licencing requirements etc. An international Standard could be considered in conjunction with the equivalent Australian Standard.
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