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https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009
The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS10000/10000/10002-2006.pdf
STANDARDS AUSTRALIA Australian Standard Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD) Any table, figure or text of the International Standard that is struck through is not part of this Standard. Any Australian table, figure or text that is added is part of this Standard and is
https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009/as--iso--10002-2006
The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
https://www.complispace.com.au/blog/financial-services-updates/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · Benefits of complaints handling standards. Before you give up and do your own thing, let us say that in general we are great supporters of standards. Standards Australia produces standards for Australian industries, which are often adopted and mandated by regulators.
https://www.apra.gov.au/apras-complaints-handling-standards
APRA is committed to complying with the following complaints handling standards and guidelines: Australian Standard on Customer Satisfaction – Guidelines for complaints handling in organisations ISO 10002:2006; and; Commonwealth Ombudsman's Better Practice Guide to Complaint Handling.
https://www.saiglobal.com/PDFTemp/Previews/OSH/As/as4000/4200/4269.PDF
This Australian Standard was prepared by Committee OB/9, Complaints Handling. It was approved on behalf of the Council of Standards Australia on 5 December 1994 and published on 5 February 1995. The following interests are represented on Committee OB/9: Australia Post Australian Consumers Association Australian Council of Allied Health Professions
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
COMPLAINT HANDLING BETTER PRACTICE GUIDE COMMONWEALTH OMBUDSMAN 3 ElEmEnt 2—PrInCIPlES A complaint handling system must be modelled on principles of fairness, accessibility, responsiveness and efficiency Complaint handling must also be integrated with the core business of the agency and, where appropriate, with that of other agencies
https://shop.standards.govt.nz/catalog/10002:2014(AS%7CNZS)/scope
AS/NZS 10002:2014 This joint Australian/New Zealand standard was prepared by Joint Technical Committee QR-015, Complaint Handling. It was approved on behalf of the Council of Standards Australia on 4 September 2014 and on behalf of the Council of
https://www.accc.gov.au/speech/the-essential-elements-of-complaint-handling-a-discussion-of-the-australian-standard-on
Australian Competition & Consumer Commission. About the ACCC; ... The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269) Conference: N/A. 26 March 1997. Complaints handling, particularly in the context of charters.
https://www.iso.org/standard/65712.html
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of …Category: w
https://www.dhhs.tas.gov.au/disability/publications/general/dcs_good_practice_guide_and_self-audit_tool/chapter_5_-_what_you_need_to_consider_in_having_an_effective_process_for_resolving_complaints/5.2._international_and_australian_standards_of_complaint_handling
Australian and International standards have been developed which provide useful guidance on the development and implementation of an effective and efficient complaints handling process. These standards recognise that effective complaints handling can result in service improvements, as well as improving the reputation of an organisation.
https://infostore.saiglobal.com/en-us/Standards/AS-NZS-10002-2014-111525_SAIG_AS_AS_233283/
Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system. ... Critical updates of standards and customisable alerts and notifications; Multi - user online standards collection: secure, flexibile and cost effective ...
https://wiro.nsw.gov.au/injured-workers/enquiry-and-complaint-handling-protocol
This guide outlines the enquiry and complaint handling procedures within WIRO.
https://www.legislation.gov.au/Details/F2018L00727
Jun 07, 2018 · Standards/Other as made: ... The Australian Communications and Media Authority determines the following industry standard under subsection 125AA(1) ... understand the minimum requirements for consumer complaints handling and their roles and responsibilities under the complaint handling process. (3) ...
http://www.disability.wa.gov.au/Global/Publications/Reform/My%20Way/australian_standards_guiding_principles.doc
A summary of the Australian Complaint Handling Standard AS ISO 100002-2006. COMPLAINTS HANDLING - GUIDING PRINCIPLES . BASED ON AUSTRALIAN and INTERNATIONAL STANDARDS. 1. VISIBILITY . Information about how and where to complain should be well. publicised to customers, personnel and other interested parties. ...
https://www.safeworkaustralia.gov.au/doc/national-standard-manual-handling-nohsc10011990-archived
Apr 28, 2017 · The objectives of this national standard to prevent the occurrence of injury and/or reduce the severity of injuries resulting from manual handling tasks in workplaces (Archived) Related Publications National Standard for Manual Tasks 2007 National Code of Practice for the Prevention of Musculoskeletal Disorders from Performing Manual Tasks
https://www.accc.gov.au/system/files/The%20essential%20elements%20of%20complaint%20handling.pdf
The essential elements of complaint handling: A discussion of the Australian Standard on Complaints Handling (AS4269) by Bill Dee Chair Drafting Committee of the Australian Standard on Complaint Handling Wednesday 26 March 1997 Today I want to talk about complaints handling, particularly in the context of charters.
https://www.erawa.com.au/cproot/7023/2/20081017%20Customer%20Complaints%20Guidelines.pdf
handling process to the Authority within 3 months of the date of the licence being granted. The licence requires that the complaints handling process be consistent with clause 2.5 of the Australian Gas Association Natural Gas Customer Service Code (AG 755-1998) (AGA Code).
http://www.ombudsman.wa.gov.au/Publications/Documents/guidelines/Binder-Complaint-Handling.pdf
• Complaint Handling Officers should deal with all complaints on their merit in an equitable, objective and unbiased manner. They must ensure that any conflicts of interest are declared. • Complaint Handling Officers should ensure the complainant and, if applicable,
https://www.ombudsman.sa.gov.au/wp-content/uploads/An-audit-of-state-government-agencies-complaint-handling.pdf
Complaint handling standards and benchmarks RECOMMENDATION 1 That the state government issue a Department of the Premier and Cabinet Circular ... 2 An audit of prisoner complaint handling in the South Australian Department for Correctional Services – June 2012. Part 1 - The audit process ...
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