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Visit the AFCA website for more information or to lodge a complaint. AFCA is also dealing with all complaints lodged prior to 1 November with the Financial Ombudsman Service To contact us about an existing FOS complaint call 1800 931 678 or email [email protected] .
https://www.bankaust.com.au/support/contact-us/complaints-and-disputes/
If a complaint has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides independent financial services complaint resolution that is free to consumers.
https://www.ausbanking.org.au/for-customers/how-to-complain/
Your first move should be to contact your bank and see if they can deal with your complaint. In many cases, the dispute will be resolved internally by the bank with no further action required. However, if your bank doesn’t resolve the dispute to your satisfaction, you can take your complaint to the Australian Financial Complaints Authority (AFCA), which is an external dispute resolution scheme.Author: Australian Banking Association
https://www.commbank.com.au/support/compliments-and-complaints.html
Get in touch to let us know about your complaint and how you’d like it resolved. The quickest way is to call our complaints team or visit your local branch; We'll acknowledge your complaint, give you a reference number and the name and contact details of the person who is handling your complaint
https://www.afca.org.au/make-a-complaint/
Jan 01, 2008 · We can consider complaints about financial firms. It is compulsory for licensed financial services providers in Australia to be a member and participate in the AFCA process. You can complain about a product or service that you have with a financial firm, including: credit products such as credit cards, store or gift cards, interest-free deals
https://moneysmart.gov.au/how-to-complain
Western Australia: Department of Commerce website or 1300 304 054; Prices and competition complaints. The ACCC and the state government agencies above can help with complaints about prices, competition, unfair market practices, product safety, franchises and advertising. Company misconduct complaints
https://www.productreview.com.au/c/banks
Bank Australia · includes 2 listings 4.2 from 684 reviews Latest review: We have recently taken out a mortgage with Bank Australia and re-financed an existing home loan from another bank due to their non-existent stance on money laundering.
https://www.nab.com.au/contact-us/compliments-complaints-or-suggestions
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001 AFCA is an external dispute resolution (EDR) scheme to deal with …
https://www.accc.gov.au/consumers/complaints-problems
Write a complaint letter Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint …
https://www.consumerfinance.gov/complaint/
Submit a complaint. Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
https://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/
On 1 November 2018, the Financial Ombudsman Service (FOS) was replaced by the Australian Financial Complaints Authority (AFCA). AFCA deals with all new financial services complaints from this date, and manages any ongoing complaints previously lodged with FOS.
https://www.hsbc.com.au/help/feedback-and-complaints/
The Australian Financial Complaints Authority (AFCA) provides independent dispute resolution handling complaints about financial services which is free for you. To contact the AFCA directly, call 1800 931 678 , email [email protected] or visit www.afca.org.au/ .
https://www.anz.com.au/support/contact-us/compliments-suggestions-complaints/
ANZ’s Customer Advocate, who will provide an impartial review of your complaint; or; An external dispute resolution scheme, the Australian Financial Complaints Authority. Our Your Feedback (PDF 1.28MB) provides more detail about how to lodge your feedback and our complaints process, including full internal and external review options.
https://www.ombudsman.gov.au/making-a-complaint
Most complaints about the Australian Taxation Office (ATO) and the Tax Practitioners Board (TPB) must be directed to the Inspector-General of Taxation (IGT). Click here for further information. Make a complaint to the Commonwealth Ombudsman
https://www.productreview.com.au/listings/ing-direct
ING (Bank): 2.7 out of 5 stars from 566 genuine reviews on Australia's largest opinion site ProductReview.com.au.2.7/5(566)
https://www.westpac.com.au/contact-us/feedback-complaints/
Australian Financial Complaints Authority. The Australian Financial Complaints Authority (AFCA) is not part of Westpac. AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms (e.g. banks), where that complaint …
https://www.citibank.com.au/global_docs/kana/contactus_complaints.htm
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https://www.abc.net.au/news/2018-12-05/new-financial-complaints-authority-more-than-6500-complaints/10585690
The Australian Financial Complaints Authority only began at the start of November, but it has already been flooded with more than 6,500 complaints — that's an average of 310 every business day.
http://www.federalreserveconsumerhelp.gov/
File A Complaint. Not sure where to start? Learn about how to file a complaint about a bank. What do I need to know before I can file a complaint? What do I do once I'm ready to file a complaint? What happens after I submit a complaint? What is the Consumer Financial Protection Bureau?
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