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https://www.bbc.co.uk/contact/sites/default/files/2019-11/28%20October%20-%2010%20November%202019.pdf
Between 28 October – 10 November 2019, BBC Audience Services (Stage 1) received a total of 9,609 complaints about programmes. 14,320 complaints in total were received at Stage 1.
https://www.bbc.co.uk/contact/sites/default/files/2020-02/20%20January%20-%202%20February%202020.pdf
Between 20 January – 2 February 2020, BBC Audience Services (Stage 1) received a total of 7,494 complaints about programmes. 14,096 complaints in total were received at Stage 1.
https://www.bbc.co.uk/contact/
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https://careerssearch.bbc.co.uk/jobs/job/Complaints-Service-Advisor-BBC-Audience-Services/35966
BBC Audience Services are looking to appoint a Complaints Service Advisor for a permanent contract, based at Broadcast Centre in London. Audience Services is the department which talks to audiences every day. We’re based in London W12 as part of Marketing & Audiences (M&A).
https://bbcwatch.org/tag/bbc-audience-services/
The contract is central to the corporation’s relationship with Licence Fee payers as Audience Services is responsible for handling all complaints, comments and enquiries that the BBC receives via phone calls, emails, SMS and letters.” [emphasis added] According to Capita,...
http://downloads.bbc.co.uk/aboutthebbc/insidethebbc/reports/pdf/bbc_cmb_website_report_2_15apr2018.pdf
The number of complaints received is not an indication of how serious an issue is. Between 2-15 April 2018, BBC Audience Services (Stage 1) received a total of 6,110 complaints about programmes.
https://www.bbc.com/editorialguidelines/guidelines/editorial-standards/
Complaints about most BBC content are dealt with initially by the BBC, as set out in the Complaints Procedure. Complaints are handled by BBC Audience Services in the first instance, but...
https://www.bbc.co.uk/helpandfeedback
Complaints. How to make a complaint. FAQs. Answers to questions about the BBC, its programmes and services. Reception. Advice if you have problems with your TV or Radio signal. Shows & Tours.
https://www.bbc.co.uk/contact/complaints
Recent complaints and responses These are recent public responses we have made to issues of wide audience concern which have either generated significant numbers of complaints or …
https://dmsireland.co.uk/capita-bbc-audience-services-2/
Audience Services is a department that sits within the BBC Marketing and Audiences division. The Belfast operation is run by the UK’s leading outsourcing company Capita. We handle the complaints, comments, appreciations, and enquiries the BBC receives via phone calls, e-mails, SMS, and letters.
http://downloads.bbc.co.uk/supplying/pdf/audience_services_guidelines.pdf
The audience service provider will promptly notify the BBC of any complaint or request received by it in relation to the processing of Personal information by either a member of the public or the...
https://careerssearch.bbc.co.uk/jobs/job/Complaints-Advisor/9799
Audience Services is the marketing and audiences department which ensures effective and consistent contact with BBC audiences when they contact or visit the BBC. It also ensures the business functions of marketing and audiences are carried out effectively and …
https://www.theguardian.com/media/2017/nov/14/bbc-to-publish-details-of-viewers-complaints-under-new-ofcom-rules
Nov 14, 2017 · The BBC is to publish detailed information about the complaints it receives from viewers after Ofcom, the media regulator, demanded that the corporation become more transparent. Under new rules the BBC will have to reveal the number of complaints it receives every fortnight,...Author: Graham Ruddick
http://downloads.bbc.co.uk/aboutthebbc/insidethebbc/reports/pdf/bbc_cmb_website_report_8_21jan2018.pdf
Complaints to the BBC This fortnightly report for the BBC complaints service 1 shows for the periods covered: the number of complaints about programmes and those which received more than 100 2 at...
http://downloads.bbc.co.uk/aboutthebbc/insidethebbc/reports/pdf/bbc_cmb_website_report_19feb_4mar2018.pdf
Complaints to the BBC This fortnightly report for the BBC complaints service 1 shows for the periods covered: the number of complaints about programmes and those which received more than 100 2 at...
https://www.government-online.net/bbc-audience-services-contact-centre-tender/
Jun 10, 2017 · BBC Audience Services is the ‘front door’ for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC — 17 in all — ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or ...
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