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http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/regulatory_framework/protocols/2012/dshs.pdf
BBC protocol / E3c - BBC complaints framework - Digital switchover help scheme complaints and appeals procedures 3 Types of complaint 2.1 If you are unhappy about an aspect of the work of the help...
https://www.bbc.co.uk/blogs/aboutthebbc/entries/aab4a3ec-3874-34b1-827e-8d8e3ec89fc4/comments
Digital switchover is now complete. In this post Switchover Help Scheme Chief Executive Peter White explains how older and disabled people were helped with their switchover needs.
https://www.bbc.co.uk/blogs/aboutthebbc/entries/aab4a3ec-3874-34b1-827e-8d8e3ec89fc4
Nov 26, 2012 · Over the last five years the Switchover Help Scheme has helped more than 1.3 million older and disabled people switch to digital television. It’s been a huge and rewarding undertaking, quite ...
https://www.theguardian.com/media/2008/jul/02/bbc.television4
Jul 02, 2008 · BBC: Viewers must complain within 30 days ... the digital switchover help scheme; criticism of the BBC Trust itself; and for the first time, complaints to the BBC Trust about TV licensing. ...Author: Tara Conlan
https://www.bbc.co.uk/programmes/p010ntzz
The BBC is not responsible for the content of external sites. Read about our approach to external linking. How the Help Scheme used different techniques to get its work covered in regional media.
http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/our_work/complaints_framework/2012/e3_complaints.pdf
1.2.5 general complaints 1.2.6 Digital Switchover Help Scheme complaints 1.2.7 complaints about handling and complaints about the Trust, Trustees or the Trust Unit. 1.3 The complaints framework also contains further provisions in two annexes to this Protocol: 1.3.1 Annex A outlines which categories of complaints fall outside the scope of
https://www.bbc.co.uk/news/uk-scotland-13069205
Apr 13, 2011 · Switchover process. Through the Switchover Help Scheme run by the BBC, people with disabilities and anyone aged over 75 can get one TV converted to digital by an approved installer, a ...
http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/regulatory_framework/protocols/2016/e3_complaints_framework.pdf
5. Complaints about the application of allocation criteria to party political broadcasts, party election broadcasts and referendum campaign broadcasts 6. Digital switchover help scheme complaints procedures – This procedure has been removed as digital switchover is complete. The reference is left here for completeness. 7.
http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/appeals/cab/apr_2015_2.pdf
Remit of the Complaints and Appeals Board The Complaints and Appeals Board (CAB) is responsible for hearing appeals on complaints made under all complaints procedures, as set out in the BBC...
http://news.bbc.co.uk/2/hi/technology/7231279.stm
Of the 9,000 elegible for the scheme only 3,000 took it up. "A lot of people felt patronised by the scheme. The morning after switchover a 95-year-old man walked in to the help centre to offer advice," he said. The Help Scheme's was set up to give practical help and support to people who might otherwise be left behind at switchover.
https://www.bbc.com/news/uk-northern-ireland-20077279
Oct 25, 2012 · "The Switchover Help Scheme is sorry that many customers in Northern Ireland are waiting for installations," the spokeswoman said. "The Freeview HD box which gives access to RTE channels and TG4 ...
http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/appeals/general/2008/november.pdf
relate to the BBC’s general complaints procedure set out in the BBC Complaints Framework. General complaints are those which are not covered by the tailored complaints procedures …
http://www.bbc.co.uk/pressoffice/pressreleases/stories/2010/09_september/20/switchover.shtml
Nov 27, 2014 · The Switchover Help Scheme today (Monday 20 September) published its Progress Review, Helping Older And Disabled People Switch To Digital TV – The Help Scheme Story So Far. Run by the BBC under ...
http://news.bbc.co.uk/2/hi/uk_news/8417570.stm
Dec 17, 2009 · Television viewers in north-west England are still struggling to get local stations after the digital switchover earlier this month. The BBC has received complaints from viewers who received Welsh TV instead of their usual regional channels.
https://www.theguardian.com/society/2011/mar/09/bbc-digital-switchover-peter-white
Mar 09, 2011 · Peter White, the head of the BBC's digital switchover help scheme tells Saba Salman how he is trying to ensure nobody is left with a blank TV screenAuthor: Saba Salman
https://forums.digitalspy.com/discussion/1611836/switchover-help-scheme-how-helpful
"The Switchover Help Scheme is run by the BBC under an agreement with the Government. We help older and disabled people who may face greater barriers in switching to digital TV." I would have thought there would be BBC employees with experiences of how AVC had dealt with their friends and family to back up DS FMs' anecdotal evidence.
https://en.wikipedia.org/wiki/Digital_Switchover_Help_Scheme
The Switchover Help Scheme was part of the digital television switchover process in the United Kingdom. Funded by an increase in the TV licence fee, and administered by the BBC on behalf of the Department for Culture, Media and Sport, it aimed to ensure that up to 7 million households meeting its eligibility criteria would continue to be able to receive television broadcasts after analogue ...
https://www.theguardian.com/media/2008/feb/11/digitaltvradio.bbc
Feb 11, 2008 · The BBC has selected energy efficiency company Eaga to run its £600m digital switchover help scheme.. Eaga will be tasked with helping up …
https://www.jameswindsor.com/bbc/
BBC Digital Switchover Brief Various interactive wall graphics to communicate elements of the BBC’s Switchover Help Scheme, a scheme that helps people switch over to digital television. These were displayed throughout the Switchover offices in the BBC's White City Building in London.
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