Brisbane City Council Complaints Management System

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Complaints Brisbane City Council

    https://www.brisbane.qld.gov.au/about-council/contact/complaints
    If you have a problem, issue or concern about the services, decisions or actions of Brisbane City Council, we would like to hear about it. Complaints management policy Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner.

Common complaints - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/how-to-complain/the-complaints-process/common-complaints
    Common complaints; How to make a public interest disclosure. A checklist for making a public interest disclosure; Discloser information and support; Unhappy with us. Complaints management system (CMS) and internal review policy; Policy for complaints about corrupt conduct against the Ombudsman; Make a complaint; Human rights complaints; Improve ...

Contact Council Brisbane City Council

    https://www.brisbane.qld.gov.au/about-council/contact
    Brisbane City Council is working towards a cleaner and greener city through the Eyes in the Suburbs promotion, offering residents the opportunity to win one of ten cash prizes of $100 each month when they report issues and maintenance matters throughout the Brisbane area.

AP185 Complaints Management System Policy - Brisbane

    https://www.brisbane.qld.gov.au/sites/default/files/20160527-ap185-complaints-management-policy.doc
    May 27, 2016 · Council’s Complaints Management Policy does not preclude a customer approaching any of Council’s political representatives directly with a complaint or with any other kind of feedback. Council’s customers may, at any time, refer their matter of concern to an external agency, e.g. Queensland Ombudsman or the Crime and Corruption Commission. APPLICABILITY. This policy applies to all Brisbane City Council employees …

Complaints management - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/improve-public-administration/public-administration-resources/complaints-management
    The core components of a CMS are the organisation's complaints management policy and procedures, complaints database or recording system and other resources. A CMS must comply with any applicable legislative requirements including recognised standards.

Home - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/
    The Queensland Ombudsman is an independent body that aims to improve public administration in Queensland. The Office investigates complaints about state government agencies, local councils, (including state schools and TAFE), and public universities. Our complaints assessment and investigation service is free and independent.

What we can investigate - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/how-to-complain/what-we-can-help-with/what-we-can-investigate
    What we can investigate. Under the Ombudsman Act 2001, we have the power to investigate the decisions and actions of Queensland state government departments and agencies (including state schools and TAFE), local councils, and public universities.. For example, we can investigate complaints about: a decision to refuse you a service or subsidy; the way your application has been handled

Brisbane City Council home page

    https://www.brisbane.qld.gov.au/
    Welcome to Brisbane City Council. Every day Brisbane City Council works with residents and local communities to help make our city what it is today with a long-term vision for the future.

Awarded contracts Brisbane City Council

    https://www.brisbane.qld.gov.au/about-council/governance-and-strategy/business-in-brisbane/business-opportunities/selling-to-council/tender-opportunities/awarded-contracts
    Brisbane City Council. Contracts that have been evaluated and awarded by Brisbane City Council over the past 12 months are listed. Table showing all awarded contracts including reference number, title, approval date, suppliers who tendered a response, the supplier the contract was awarded to, estimated value and potential maximum term.

City of Brisbane, CA

    http://brisbaneca.org/
    The Official Website for the City of Brisbane California © 2010 Site by Aloft Consulting. City Hall Address: 50 Park Place, Brisbane, CA 94005 Main Line: (415 ...

Police misconduct, operational and administrative actions ...

    https://www.ombudsman.qld.gov.au/how-to-complain/the-complaints-process/common-complaints/police-misconduct-operational-and-administrative-actions
    Police misconduct, operational and administrative actions What we can do. We are able to investigate some complaints about administrative actions taken by the Queensland Police Service, for example, purchasing decisions or delays in processing applications.

COUNCILLOR COMPLAINTS REVIEW

    https://www.parliament.qld.gov.au/Documents/TableOffice/TabledPapers/2017/5517T1073.pdf
    BCC Brisbane City Council CCRP Brisbane City Council’s Councillor Conduct Review Panel CEO Chief Executive Officer of a council CoBA City of Brisbane Act 2010 CAC Conduct Advisory Committee the Panel Councillor Complaints Review Panel CCA Councillor Conduct Authority

Thousands of complaints made about Brisbane's animals

    https://www.brisbanetimes.com.au/national/queensland/thousands-of-complaints-made-about-brisbane-s-animals-20170827-p4yvkv.html
    Sep 02, 2017 · Inala, in Brisbane’s south-west, received the most complaints with 304 lodged with the council, Wynnum had 181 complaints and Bracken Ridge 154.Author: Ruth Mccosker

The Courier Mail and Brisbane City Council (210964 ...

    https://www.oic.qld.gov.au/decisions/the-courier-mail-and-brisbane-city-council-210964
    Jul 21, 2010 · The Courier Mail and Brisbane City Council (210964) (PDF file, 125.16 KB) Section 42(1)(h) Prejudice a system or procedure for the protection of persons, property or environment The applicant sought access to certain complaint material involving allegations of inappropriate behaviour by a public servant in the course of their official duties.

Write to Council Brisbane City Council

    https://forms.brisbane.qld.gov.au/write-council
    You can submit a letter to Brisbane City Council by filling in and submitting this form. We aim to provide a full response to your letter within 20 working days. This form is for general enquiries, general complaints or feedback. Find out more about Council's complaint management policy/process or lodge a specific nuisance complaint.

Brisbane City Council - Users Brisbane City Council Data ...

    https://www.data.brisbane.qld.gov.au/data/user/bcc_admin
    Brisbane City Council offers the Free Native Plants Program to residential ratepayers, schools, clubs, body corporates and registered community groups within the Brisbane Local Government area to plant on their properties

Brisbane residents complain about noise 30 times a day

    https://www.brisbanetimes.com.au/national/queensland/brisbane-residents-complain-about-noise-30-times-a-day-20170816-gxxebi.html
    Aug 16, 2017 · Brisbane residents are complaining about their noisy neighbourhoods on average almost 30 times every day, with noise complaints made to Brisbane City Council …Author: Ruth Mccosker

Noise Pollution Local Government Toolbox

    https://www.lgtoolbox.qld.gov.au/brisbanecitycouncil/topics/pollution/noise-pollution
    How Council handles complaints. Council investigates most noise complaints using the Environmental Protection Act 1994. Some places or sites have a development approval with conditions relating to noise. In these cases, Council investigates the complaint using the Planning Act 2016. When investigating noise complaints, Council may consider:

Food Safety complaints - Datasets Brisbane City Council ...

    https://www.data.brisbane.qld.gov.au/data/dataset/food-safety-complaints
    Food Safety complaints Report on the total food safety related complaints received in a quarter by Brisbane City Council. Report includes basic information (e.g. suburb, nature, type) Data and Resources. Food Safety complaints — Oct–Dec 2019 — CSV. CSV format. Preview ...

Jonathan Evans - Solicitor - Brisbane City Council LinkedIn

    https://www.linkedin.com/in/jonathan-evans-4139332a
    Formulated and recommended system process improvements which led to a 75% reduction in the average time for complaints to be assessed and submitted to …Title: Multidisciplinary Lawyer



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