We collected information about British Rail Staff Complaints for you. There are links where you can find everything you need to know about British Rail Staff Complaints.
https://www.nationalrail.co.uk/contact/feedback/77662.aspx
You should always try and resolve your complaint with your rail service provider first. Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers.
https://www.independent.co.uk/news/uk/british-rail-draws-record-number-of-complaints-late-trains-staff-rudeness-and-lack-of-information-1538175.html
British Rail draws record number of complaints: Late trains, staff rudeness and lack of information are causing concern. Christian Wolmar reports. BRITISH RAIL staff are rude, there is a lack of information at stations, and both trains and stations are dirty, according to BR passengers who made a record number of complaints last year.
https://www.nationalrail.co.uk/contact/feedback/77670.aspx
If you are unhappy with the response you do receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints/disputes between us and our customers. It is free to use their services and they are independent of the rail industry.
https://www.networkrail.co.uk/communities/contact-us/
Read our passenger complaints handling procedure – this applies to all our managed stations. If you would like to make a Freedom of Information request, you can find all the information you need on our Freedom of Information page. To report a crime please contact the British Transport Police: Call: 0800 40 50 40, 999 or Text: 61016
https://www.nidirect.gov.uk/articles/making-complaint-about-rail-services
If you have a complaint about a rail service or journey, the first step is to contact Translink who operate the line, train or station. Try to contact someone as soon as possible, either by:...
https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
Train and station operators are required by their operating licences to establish and comply with a procedure for handling complaints relating to licensed activities from customers and potential...
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
If your complaint concerns information given by a customer service helpline or the National Rail Enquiry Service then make sure you include the date and time of your telephone call and the full number of the phone you called them from. This will make it possible to trace your call and may help speed up the handling of your complaint.
https://www.railombudsman.org/making-a-complaint/start-a-complaint/
rail ombudsman customer complaints. We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
https://www.raildeliverygroup.com/rst/contact.html
Aug 19, 2019 · Complaints. If you have a problem using Travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites. If your complaint remains unresolved, then you should raise your complaint with the Rail …
https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
We will make sure our station and on-train staff have the appropriate training and tools to help resolve your complaint on the spot. If your complaint cannot be resolved by our frontline staff or managers they will put you in touch with our Customer Relations team.
https://www.complaintsdepartment.co.uk/northern-rail/
Northern Rail is the main train operator in the North of England and is a British train operating company owned by Serco-Abellio. Northern runs a mix of commuter rural and some longer-distance services around Cheshire, County Durham, Cumbria, Greater Manchester, Lancashire, Merseyside, Northumberland, Teesside, Tyne and Wear and Yorkshire.Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY
https://www.standard.co.uk/news/transport/uk-rail-passengers-resigned-to-bad-service-a3467116.html
One in five rail passengers in the UK expect and are “resigned” to a poor service on trains, a study has found. Complaints about rail services increased by 31 per cent to two million in 2016 – with...Author: Chloe Chaplain
https://www.railforums.co.uk/
Feb 24, 2020 · The biggest forum for discussion of all topics concerning railways in the UK. From advice on fares, to high speed rail, days out and more!
https://www.southwesternrailway.com/contact-and-help/complaints
Friendly, helpful and polite staff; We work hard to make sure our trains run on time and provide you with excellent customer service but sometimes things can go wrong. When this happens we want to hear how we have failed to meet your expectations. We take complaints seriously. We investigate them fully and will get back to you as soon as we can.
https://www.scotrail.co.uk/form/customer-relations
To report safety issues, please use Help Points, speak to rail staff, or call us between 7am and 10pm on 0344 811 0141 (option 3). Outwith these hours please call 0141 335 5240. Please select *
https://ojp.nationalrail.co.uk/personal/home/search
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
https://www.railstaff.co.uk/
Traditionally, train and freight companies have organised pre-planned, face-to-face operational briefings with their staff, but these are often logistically difficult and costly to arrange. With these challenges in mind, rail industry communications...
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that’s the case, then they’ll contact you to let you know.
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