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https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed
Complaints to Ofcom. Complaints to Ofcom about broadband firms fell by 23% last year, from 75 complaints per 100,000 customers on average in 2017, to 58 in 2018. Most companies ended 2018 better than (or broadly the same as) they started the year. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. In that period, the company experienced …
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/best-worst-telecoms-providers
Complaints to Ofcom. Complaints to Ofcom about broadband firms fell by 23% last year. Most companies ended 2018 better than (or broadly the same as) they started the year. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. In that period, the company experienced issues with a new billing system it had launched.
https://www.uswitch.com/broadband/news/2019/05/ofcom_names_worst_broadband_customer_service_providers/
Ofcom also used social media data to gain an insight into what broadband and mobile customers are complaining about online, analysing more than 95,000 public posts on Facebook and Twitter. It found...Author: Dani Warner
https://www.rxtvlog.com/2020/01/ofcom-announces-latest-pay-tv-broadband.html
Jan 24, 2020 · Ofcom includes all providers with a market share over 1.5%. The regulator reported an small overall increase in the relative number of complaints it received for broadband, mobile and pay TV compared to last quarter – but figures for landline services broadly stayed the same.
https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
The main cause for complaint across fixed broadband, landline, pay-monthly mobile and pay-TV services was complaints handling itself, accounting for 31% - 32% of …
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/latest-telecoms-and-pay-tv-complaints-revealed-jan-2019
The report outlines complaints made to Ofcom from July to September last year, about providers with a market share over 1.5% in the home broadband, landline telephone, pay-monthly mobile and pay-TV …
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.uswitch.com/broadband/news/2019/11/broadband-and-tv-providers-with-the-most-complaints/
Vodafone broadband has the most complaints Vodafone is fairly new to the broadband market, and unfortunately it appeared to generate the highest volume of complaints per 100,000 subscribers in the...
https://www.uswitch.com/broadband/news/2019/07/ofcom-names-worst-broadband-providers-customer-service/
Ofcom’s research found that Plusnet generated the highest volume of complaints per 100,000 subscribers when it came to fixed broadband. The majority …
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · Whether you’re experiencing a BT Broadband outage or fed up with EE’s coverage in your area, the UK communications regulator known as Ofcom is …
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/service-problems
Ofcom works to ensure everyone gets the very best from their communications. Our role is to look at how problems affect UK consumers as a whole. We cannot handle individual complaints. However, we fully understand how frustrating it can be when things go wrong.
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
Please read these instructions carefully before submitting information to Ofcom. Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.
https://www.broadbandtvnews.com/2020/01/24/ofcom-publishes-summer-complaints/
Jan 24, 2020 · Ofcom publishes summer complaints Ofcom’s latest set of league tables for broadband, mobile and landline operators shows Sky again leading the pack with the least amount of …
https://www.theguardian.com/money/2019/apr/30/mobile-broadband-uk-best-worst-providers-complaints
Apr 30, 2019 · A breakdown of the three metrics considered by Ofcom showed TalkTalk to be the worst-performing broadband provider in all categories, from customer …
https://checker.ofcom.org.uk/
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https://advanced-television.com/2019/01/30/ofcom-vodafone-tops-broadband-complaints/
Jan 30, 2019 · The quarterly report reveals the number of complaints made to Ofcom, from July to September last year, about providers with a market share over 1.5 per cent in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. For the first time, Vodafone has met this benchmark for inclusion on broadband and landline.
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