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https://www.bt.com/help/home/complaints.html
Availability of BT Broadband and BT Infinity in my area. To see which BT Broadband services are available at your property use the BT.com availability checker. Sometimes, even though a street cabinet may have been enabled with fibre broadband it doesn't …
https://www.bt.com/help/home/contactus/
Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line.
https://my.bt.com/s/apps/appscomplaints/index.html
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https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · Telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, the most recent data available, BT ranked within the bottom four most complained-about ...
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
About BT. At BT, we use the power of communications to make a better world. It's what we've always done and we're one of the best at it in the world.
https://www.techradar.com/uk/broadband/bt-customer-services-number-complaints-broadband
Mar 19, 2019 · As the biggest internet provider in the UK, it's no surprise that there will always be some BT Broadband customers that will have some cause for complaints …
https://uk.trustpilot.com/review/bt.com
Deciding to leave BT. Deciding to leave BT , Broadband problems, slow speed etc, engineers who have been here even state how bad the company has become. I wanted and paid for extra fast broadband, received a dial up speed..constant calls for help, and having to repeat my self over and over..really fed up now. Goodbye BT you are a waste of time.
https://www.theguardian.com/business/2017/jun/28/bt-complaints-broadband-pay-tv-plusnet-ee-sky
Jun 28, 2017 · BT was the most complained-about broadband provider in the first three months of the year as customers took the company to task over faults …
https://www.broadbandgenie.co.uk/providers/bt/broadband/BT-Broadband-customer-service-complaints
Do you need to contact BT customer services? Having problems with BT Broadband and need help? Or are you unhappy with your broadband and want to make a complaint? This guide to BT customer services and complaints will tell you BT customer service telephone numbers and addresses, and how to …
https://community.bt.com/t5/BT-com-Community-feedback/Complaints/td-p/1954949
- No broadband upgrade - BT who are blatantly ignoring complaints about service, - a service process where its impossible to get through the escalation process. and no idea where to go to next !!! I don't expect this forum to solve this, or anything - my expectation of BT at the moment is so low that if I could find another provider I would.
http://www.btcomplaint.com/
Broadband Complaints, bt complaint, BT Complaint Archives, Moving House, New Phone Line, phone complaints. New Property BT Complaint – No Phone or Broadband. Contacted BT in November 2017 regarding a new house asked them to be our provider! They did a survey, all good and this will be straight forward. They told us contact them 6 weeks before ...
https://www.which.co.uk/consumer-rights/advice/how-to-complain-about-your-broadband-speed
Give your provider a reasonable opportunity to investigate any complaints you raise and to find a solution, say 14 days. Remember that it can be difficult to work out exactly why you're not getting the advertised service. If your broadband contract started after October 2015 you could also be protected by the Ofcom voluntary code.
https://www.reviews.co.uk/company-reviews/store/BT
“ I have been a Bt customer for over 30 years if not more like many,i have phone line and broadband and its at the email section of the company i have massive issues with.My wifes email account has had a security issue so should be easy just pop in the account and change the details and password ..Well no there system refused to allow this ...1.5/5(320)
https://www.btplc.com/Thegroup/Policyandregulation/Governance/Codesofpractice/CustomerComplaintsCode/index.htm
BT Customer Complaints Code. We know we don’t always get it right. Our Customer Complaints Code explains what you can do if you’re not happy. It tells you: how you can complain ; what we’ll do and when ; what you can do if you aren't happy with our response, including details of the ADR scheme (Alternative Dispute Resolution) which BT is ...
https://community.bt.com/t5/Archive-Staging/Formal-Complaints-Ombudsman-Services/td-p/1192480
I have used the ombudsman service, however my experiance was not positive. An email I received from BT said I had agreed to a 12 month contract for my line rental and the ombudsman are satisified that this sentence mean I had agreed to a 12 month contract on my TV services and my Broadband services too!!!!! I felt they were unhelpful and bias
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed
Complaints to Ofcom about broadband firms fell by 23% last year, from 75 complaints per 100,000 customers on average in 2017, to 58 in 2018. Most companies ended 2018 better than (or broadly the same as) they started the year. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. In that period ...
https://www.trustpilot.com/review/btbroadband.com
BT Broadband no longer the same! Please read before signing up with BT! I'm currently with BT for my broadband, since the last few weeks my broadband connection is going on & off! After complaining BT has admitted there's a fault in the local cabinet but till to this day it's not been fully fixed! Now I am getting internet, but only 1MBPS!
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