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https://www.theguardian.com/business/2016/jan/18/bt-hires-1000-uk-staff-after-complaints-indian-call-centres
Jan 18, 2016 · BT will recruit 1,000 staff in the UK after customers complained that that they did not like speaking to staff in Indian call centres. The group said as a result of this feedback, it would ensure that at least 80% of calls were answered from the UK by the end of …
https://www.theregister.co.uk/2017/09/06/bt_call_scam/
Sep 06, 2017 · Indian call centre scammers are targeting BT customers In some cases fraudsters knew their mark's personal details
http://www.btcomplaint.com/bt-india-call-centre-dont-understand-customers/
BT India call centre don’t understand customers Many of the BT complaints sent in from customers relate to poor customer service and BT getting it wrong or not understanding the problem. Lots of these cases can be unfortunately be put down to the BT call centers being based in India with many of the staff having very poor English.
https://www.ibtimes.co.uk/bt-reduce-use-indian-call-centres-1520412
Sep 19, 2015 · BT to reduce number of Indian call centres. BT has pledged to use fewer foreign call centres after customers complained that they were unable to speak to workers in Britain. The company opened call centres in India 12 years ago, but the plan to outsource left British customers dissatisfied with the services.Author: Priya Joshi
https://www.dailymail.co.uk/news/article-2478638/A-superfast-way-mad--ring-BTs-centre-Bangalore.html
Oct 28, 2013 · Ironically for a communications company, BT has lost the ability to communicate with its customers. In business goobledegook, customer service is no longer customer service, it is ‘customer journey’. For two months now, I have been on a customer journey with BT which has taken me to far-flung corners of the world.
https://community.bt.com/t5/Bills-Packages/Indian-call-centre-nightmare-frustration/td-p/1660467
Hi, I am very fed up speaking to the BT Indian call centre. Back in August, I requested a letter from BT because there was a problem and I went through a number of call centre staff because if I say "I want ABC from you", the Call centre rep will repeat by saying "So you want XYZ, right?". So I rep...
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1253554-To-hate-Indian-call-centres
THE BT CALL CENTRE IS NOT IN INDIA!!! It is actually in Suffolk. Little known fact, BT hire indian call centre workers and bring them to the UK to work. They all live in flats rented for them by the company and even have their own bus service to transport them to …
https://www.bt.com/help/home/contactus/
Contact us. Need some help with a BT service or product? Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand.
https://www.bt.com/help/home/complaints.html
Tell us which BT service you want to complain about so we can give you the right help as quickly as possible ... you can chat online, call or email our complaints teams direct. Click a tile to get started with your complaint ... We've also got advice on what to do if you've been phoned by someone claiming to be from BT and you want to check ...
https://www.telegraph.co.uk/technology/2018/01/19/indian-call-centre-scam-sees-talktalk-top-broadband-complaints/
Jan 19, 2018 · Indian call centre closure sees TalkTalk top broadband complaints league Save ... P lusnet and BT took second and third spot in the broadband complaints league, …2/5
https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
At BT, we use the power of communications to make a better world. It's what we've always done and we're one of the best at it in the world. We bring technology to life for people in the UK and in ...
https://www.theguardian.com/business/call-centres
BT to create 500 jobs at call centres in Wales and north of England Roles at telecoms company will mainly be based in Swansea, Warrington, Doncaster and Accrington Published: 12 Dec 2016
https://www.mycustomer.com/community/blogs/slauchlan/complaint-management-in-action-how-will-bt-keep-my-custom
Complaint management in action: How will BT keep my custom? 8th Jul 2011 ... BT's never going to let that happen while it's got an Indian call centre left to its name! ... my lifetime... In the second part of this post, Stuart will explain how his complaint was escalated and how effective BT's executive level complaints team are at resolving ...
https://www.firstpost.com/world/is-indias-call-centre-boom-about-to-burst-38773.html
New Call Telecom is opening a call centre in Lancashire after being attracted by low commercial rents and cheap labour costs. New Call's chief executive, Nigel Eastwood, said that using British staff will also cut costs in the average amount of time taken to deal with customer inquiries. Eastwood said: "Salaries in India aren't that cheap any more.
https://forums.moneysavingexpert.com/discussion/5491620/do-bt-have-a-uk-based-call-centre-number
Jul 11, 2016 · Hi all, I've had a major problem with BT and my e-mail recently, with absolutely appalling service from their call centre in India - blatant untruths, promised return calls not made, service outage for over a week and absolutely appalling service from every single one of them I have spoken to.
https://www.express.co.uk/news/uk/606465/BT-bring-back-call-centres-to-UK-India
Sep 19, 2015 · BT to bring call centres back to Britain from India after appalling service BT has promised to stop using Indian call centres for frontline customer services after complaints …
https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour. Call: 0330 440 1614 or write to …
https://www.youtube.com/watch?v=Yj2oXMdZ4sk
Jun 23, 2006 · http://www.gideovames.com http://www.facebook.com/gideovames This is a real recorded phone call made by a call centre agent to a fed up BT customer.
https://www.ft.com/content/e822b784-071e-11e7-97d1-5e720a26771b
Mar 13, 2017 · Vodafone to bring 2,100 call-centre jobs back to UK. ... the UK with the announcement of 2,100 new call-centre ... to fill customer service roles initially in India but also in countries such as ...
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