Care Commission Complaints Procedure Scotland

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Complaints - Care Inspectorate

    https://www.careinspectorate.com/index.php/complaints
    Local authority social work departments: you need to contact the local authority and ask about their complaints procedure. NHS hospital or clinic: you need to contact the local NHS board. Independent health service or hospice: contact Healthcare Improvement Scotland .

Complain about a care service Care Information Scotland

    https://careinfoscotland.scot/topics/your-rights/complaints-and-feedback/complain-about-a-care-service/
    The Care Inspectorate regulates and inspects all care services in Scotland. If you've raised your concern directly with your service provider and you're not satisfied with the outcome, you can ask the Care Inspectorate to investigate your complaint.

Making a complaint online - Care Inspectorate

    https://www.careinspectorate.com/index.php/online-complaint-form
    Complain about the Care Inspectorate Making a complaint online Please Note: We may share any information that you provide to us, including information about your identity and the identities of others, with other agencies involved in the prevention, detection, investigation or prosecution of crime or other unlawful activities, including Police Scotland.

Making a complaint online - Care Inspectorate

    https://www.careinspectorate.com/index.php/scswis-complaint-form
    Please note we can only investigate complaints about registered care services in Scotland. We cannot investigate complaints about social workers, NHS services, schools or any local council matters such as housing repairs or bin collections. We also have no remit over the charging and billing policies of services and contractual issues relating to employment in the care sector.

Complaints about care services - Care Inspectorate

    https://www.careinspectorate.com/index.php/news/4112-complaints-about-care-services
    Anyone with a concern about the care they or a loved one access is being encouraged to flag them up to help services improve. The message comes as the Care Inspectorate, Scotland’s social care scrutiny and improvement body, simplifies its complaints procedure to make it easier to access and use.

Complain about the Care Inspectorate

    https://www.careinspectorate.com/index.php/complain-about-the-care-inspectorate
    Our policy for handling complaints about the Care Inspectorate is detailed here. For more information, you can read ‘Making a complaint about the Care Inspectorate’s work' Our ‘Procedure for handling complaints about the Care Inspectorate' explains the full process.

Complaints and feedback - Healthcare Improvement Scotland

    http://www.healthcareimprovementscotland.org/about_us/contact_us/complaints.aspx
    If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. Complaints about Healthcare Improvement Scotland. This leaflet tells you about our complaints procedure and how to make a complaint.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · If you're unhappy with how the NHS handled your complaint If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. The NHS board must tell you how to do this when they send you the final decision.

The Scottish Care Commission for the Regulation of Care ...

    http://www.nansenhighland.co.uk/documents/CarecommissioncomplaintprocedureLD.pdf
    Care Commission Complaints Procedure Telephone 0845 603 0890 (lo-call) The Care Commission The Scottish Executive passed a new law called an “Act” of Parliament – The Regulation of Care (Scotland) Act 2001. We became the Scottish Commission for the Regulation of Care in April 2002. Our short name is the Care Commission.

Mapped: the care homes with the most complaints in Scotland

    https://theferret.scot/mapped-care-homes-complaints-scotland/
    May 30, 2017 · The Care Inspectorate has upheld more than 100 complaints against private sector care home provider, HC-One, in the last three years, the Ferret can reveal. 33 homes, out of the 44 operated by the firm in Scotland, have had 108 complaints upheld against them. This total is greater than any other care provider in Scotland.

Complain about a service or provider Care Quality Commission

    https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
    If the care is funded or arranged by a council, you can make a complaint to your council if it pays for your care. If you are unhappy with the outcome of your complaint, you can contact the Local Government and Social Care Ombudsman.

How to complain about a public service SPSO

    https://www.spso.org.uk/how-to-complain-about-public-service
    Most public services in Scotland follow a two-stage complaints procedure. You can find details of the organisation’s complaints procedure on their website, or by contacting them directly. We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure.

Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to drive improvements in care.

How to use the The Scottish Commission Care Commission for ...

    http://www.nansenhighland.co.uk/documents/complaintprocedureeasyguide.pdf
    Care Commission Complaints Procedure This leaflet is available in large print, audio tape ... Regulation of Care 2 The Scottish Commission for the Regulation of Care, known as the Care Commission, has been set up to improve the quality of care services in Scotland. One of the most important ways for us to achieve this is by listening

Care Inspectorate (Scotland) - Wikipedia

    https://en.wikipedia.org/wiki/The_Care_Commission
    The form of regulation carried out by the Care Commission was largely laid down in the Regulation of Care (Scotland) Act, 2001, and associated Statutory Instruments. The regulation was carried out by means of RICE, which is an acronym for Registration, Inspection, Complaints investigation, and …Formed: 2011

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints …

Scottish Legal Complaints Commission - Wikipedia

    https://en.wikipedia.org/wiki/Scottish_Legal_Complaints_Commission
    The Scottish Legal Complaints Commission is a non-departmental public body responsible dealing with unresolved complaints against legal practitioners operating in Scotland. It was established under the Legal Profession and Legal Aid Act 2007 and came into operation on 1 October 2008, replacing the Scottish Legal Services Ombudsman. The Commission investigates and resolves complaints about …Headquarters: The Stamp Office, 10-14 Waterloo …



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