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https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.agedcarequality.gov.au/making-complaint
Aged Care Complaints Guidelines. These guidelines are currently being reviewed and developed for complaints officers; they outline how the complaints management framework works and the procedures we follow when receiving and resolving a complaint. Changed. Thursday, 2 January 2020 - 11:23am.
https://www.myagedcare.gov.au/contact-us/complaints
You have the right to provide feedback or make complaints about the information, service, or care you receive from My Aged Care. First contact My Aged Care Call My Aged Care to discuss your concerns and ask for their help. If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your ...
https://www.myagedcare.gov.au/quality-aged-care
If you are concerned about aged care services being affected by bush fires, please talk to your provider in the first instance. If you cannot make contact with your provider, need to update your contact information or have other questions, please call My Aged Care on 1800 200 422. For information on the Royal Commission into Aged Care Quality and Safety, visit agedcare.royalcommission.gov.au.
https://www.agedcareguide.com.au/talking-aged-care/commissioner-reports-aged-care-complaints-increase
The new Aged Care Complaints Commissioner received 2,153 formal complaints about residential, home and community care, 1 January to 30 June 2016, an increase of 11 per cent compared to the corresponding six month period in 2015 (1,938 complaints).
https://www.theguardian.com/australia-news/2019/nov/15/complaints-aged-care-double-four-years-funding
Nov 14, 2019 · Complaints about aged care providers have doubled in the past four years, prompting calls from Labor for the government to urgently increase resources. ... But …
https://sacommunity.org/org/203124-Aged_Care_Complaints_Commissioner
The offices of the "Australian Aged Care Quality Agency" and the "Aged Care Complaints Commissioner" have been merged into the Aged Care Quality and Safety Commission as of Jan 2019.. The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the ...
https://www.abc.net.au/news/2017-09-20/increase-in-aged-care-complaints-welcomed-by-commissioner/8965304
Sep 20, 2017 · The Aged Care Complaints Commissioner welcomes a 20 per cent increase in complaints, saying it means more people now know about the service.
https://www.youtube.com/watch?v=7aJN9Mb_eEs
Jul 17, 2016 · The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of aged care and services funded by the Australian Government. This animation ...Author: Aged Care Complaints Commissioner
https://www.australianageingagenda.com.au/2018/10/24/aged-care-quality-and-safety-commissioner-appointed/
The new commission will bring the functions of the Australian Aged Care Quality Agency, Aged Care Complaints Commissioner and aged care regulatory functions of the Department of Health together under one agency. It will have a budget of almost $300 million over four years, employ additional senior compliance officers and take a risk-based ...
https://hellocaremail.com.au/get-to-know-the-aged-care-complaints-commissioner/
Jan 19, 2017 · The Aged Care Complaints Commissioner is dedicated to improving response times to complaints and improving the quality of care provided by Government funded services for the aged. There is a sense of optimism, with the reappointment of the Rae Lamb, and the fact that the work that is being done can progress smoothly and seamlessly.
https://agedcarecrisis.com/images/ar/ar-accc-2016-17.pdf
you with the Aged Care Complaints Commissioner Annual Report for the period 1 July 2016 to 30 June 2017. Yours sincerely RAE LAMB Aged Care Complaints Commissioner Aged Care Complaints Commissioner Annual Report 2015–16 1 Letter of Transmittal Level 18, 90 Collins Street, MELBOURNE VIC 3000 Locked Bag 3, Collins Street East VIC 8003 Tel: 1800 ...
https://www.health.gov.au/health-topics/aged-care
Feb 17, 2020 · Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.
https://www.health.gov.au/contacts/aged-care-complaints-commissioner
Topics. Aboriginal and Torres Strait Islander health (5) Apply Aboriginal and Torres Strait Islander health filter About the department (57) Apply About the department filter After hours care (1) Apply After hours care filter Aged care (69) Apply Aged care filter Alcohol (28) Apply Alcohol filter Bladder and bowel (7) Apply Bladder and bowel filter Blood, blood products and services (1) Apply ...
https://hcc.vic.gov.au/resources/useful-links
Health Complaints Commissioner Level 26 570 Bourke Street Melbourne, 3000 Victoria, Australia
https://www.aph.gov.au/Parliamentary_Business/Bills_Legislation/bd/bd1920a/20bd049
Nov 11, 2019 · The Older Persons Advocacy Network (OPAN), which provides advocacy services for people in aged care, is ‘hopeful’ that combining aged care complaints, quality and regulation functions under the Commissioner will ‘ensure that the three functions will work together more cohesively’.
https://www.agedcare101.com.au/aged-care/agreements/making-complaints
2. Make a complaint to the Aged Care Complaints Commissioner. The Aged Care Quality and Safety Commission . The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care.
https://agedcarecrisis.com/images/ar/ar-acc-11-12.pdf
addressing aged care complaints, and how the change has affected aged care providers and service users, as seen in the cases that come to us. Certainly the data in this report reflect some fundamental changes in the nature and number of complaints to the Office of the Aged Care Commissioner (the office) since the Scheme’s focus
https://www.choice.com.au/health-and-body/healthy-ageing/ageing-and-retirement/articles/nursing-home-problems
The Aged Care Complaints Scheme was transferred to the already existing Aged Care Complaints Commissioner as of 1 January 2016 and will take complaints about any nursing home or aged care facility that receives federal funding. Anyone can complain, including nursing home residents and staff, family members, friends and volunteers.
http://www.ioe.org.au/wp-content/uploads/2013/08/Aged-care-complaints-commissioner-2015.pdf
Aged Care Complaints Commissioner: The service we offer What do we do? We can assist with concerns about the quality of care or services you are receiving from Australian Government funded aged care providers. They may be aged care services you are receiving in …
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