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https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
4 Complain to the Ombudsman. If you're unhappy with the final response from your GP practice you can take your complaint to the health service ombudsman.. The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the …
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice. This could get your problem sorted out by
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
It should also include information about how the complaint has been handled and details of your right to take your complaint to the relevant ombudsman. What else can I expect when making a complaint? The NHS and social care sectors are working hard to improve complaints handling and best practice.
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · CQC (Care Quality Commission) inspectors may ask the GP practice about how it shares the patterns and trends of complaints and request to see evidence of change to improve the service offered. Every practice must appoint a 'responsible person' whose job is to ensure compliance with the current complaints regulations.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.england.nhs.uk/contact-us/complaint/
This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. The commissioner. This is the organisation that pays for the service or care you received. This will vary depending on the NHS service you are complaining about. ... If your complaint is about services such as hospital care ...
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
How to make a complaint to your GP or hospital. Information about how to make a formal or informal complaint to a healthcare professional. Next of Kin. What is a Next of Kin? Does it have legal status and who should you choose? Report your care. Our 'Tell us about your care' partnership with the Care Quality Commission (CQC). Meet the team
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://practiceindex.co.uk/gp/blog/how-to-deal-with-complaints/
Sep 30, 2015 · The complaint may refer to Hospitals or to Community Nurses and staff not employed by the Practice. If the complaint is clearly not against the Practice it should be returned to the complainant along with the name and address of the person and organisation to whom the complainant should be directed. ... Former GP Practice Manager with over 25 ...
https://www.oho.qld.gov.au/make-a-complaint/
When making a health service complaint, it’s important you include as much information as you can. If at any stage you’d like to speak to one of our staff about making a complaint, call 133 OHO (133 646), Monday to Friday 8.30am to 4.30pm. You can lodge your …
https://www.which.co.uk/consumer-rights/l/gp-and-doctor-complaints
GP and doctor complaints Your relationship with your GP is hugely important to your health and wellbeing which is why it can be particularly stressful if something goes wrong. Our guides and template letters can help you make a complaint about your GP or GP practice.
https://forums.digitalspy.com/discussion/2350875/help-with-complaint-about-gp-surgery
Hi all, hoping someone can help with this. Last Wednesday I made a written complaint to the practice manager at my GP surgery regarding one of the receptionists. The surgery website said to contact the practice manager with complaints & also said further written …
http://www.healthscotland.scot/contact-us/comments-and-complaints
This page explains how to make a complaint or provide feedback. GPs, hospitals and other healthcare services. ... Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland . Alternatively, you can call them on 0800 22 44 88. NHS Health Scotland.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
If you are complaining on behalf of someone else, we will need their consent to proceed with the complaint. We will contact you about this. When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/Letter-of-complaint-about-NHS/
This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint ...
https://www.avant.org.au/resources/start-a-practice/patients/complaint-resolution/
The following is a simple guide on what to do and what not to do if you receive a complaint about you or your staff. Improving your practice. Every practice should have a protocol for dealing with complaints, which includes the following principles. Figure: Process and relationship of complaints to the doctor. Handling the complaint
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
a) A complaint about the practice made by an NHS body or general practice practitioner b) A complaint made by a practice employee about their contract of employment c) A complaint which is made orally and is resolved to the complainant’s satisfaction by the end of the next working day
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