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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the NHS how to put things right if it has got them wrong. The ombudsman only has legal powers to investigate certain complaints. You must have received a final response from your GP practice before the ombudsman can look at your complaint.
https://www.england.nhs.uk/contact-us/complaint/
How do I feedback or make a complaint about an NHS service? ... This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. The commissioner. This is the organisation that pays for the service or care you received. This will vary depending on the NHS service you are complaining about.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it. Step 1 – How can I make an informal complaint or raise a concern?
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/Letter-of-complaint-about-NHS/
This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
When making a complaint, you can choose to complain to either: the healthcare provider: this is the organisation where you received the NHS service, for example your hospital, GP surgery or dental ...Author: Department of Health And Social Care
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice. This could get your problem sorted out by
https://www.nhs.uk/contact-us/give-feedback-or-make-complaint/
Give feedback about an NHS service. You can give feedback by speaking to a member of staff at the NHS hospital, GP surgery, dentist, opticians or pharmacy you went to. Or you can leave a rating or review on their profile page on nhs.uk. Find an NHS service. Make a complaint about an NHS service
https://www.nhsaaa.net/news/latest-media-responses/gp-complaint/
Jun 21, 2019 · GPs are independent contractors providing healthcare on behalf of NHS Ayrshire & Arran within local communities. Anyone who is unhappy with the care provided to them by their GP should make a formal complaint to the Practice Manager at the surgery. People are also able make a formal complaint to NHS Ayrshire & Arran if they wish.
https://nhscomplaintsadvocacy.org/how-to-make-a-complaint-about-an-nhs-service/
a hospital, you will need to make your complaint to the Chief executive of the NHS Trust; a GP, Dentist or Pharmacist, you will need to make a complaint to the Practice Manager; community NHS services, such as District Nursing, Podiatry, or Chiropody you will need to complain to the appropriate NHS Trust
https://www.ageuk.org.uk/information-advice/health-wellbeing/health-services/nhs-complaints/
Contact your CCG to make a formal complaint about out of hours services, ambulance services, NHS hospital services or NHS services delivered by private hospital, treatment centres and hospices. You can also contact them about community services such as continence services, speech and language therapy, mental health services or wheelchair services.
https://nhscomplaintsadvocacy.org/writing-a-letter-of-complaint/
Download this Guide to writing a letter of complaint Download a consent form Your letter should clearly outline the issue or experience you had and should ask for it to be investigated under the NHS Complaints Procedure. If you are writing on behalf of someone else who is a patient, rather than for yourself, you must show that you have the patient’s permission. Helpful tips Be brief Try to ...
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The NHS and social care complaints procedure was introduced in England on 1 April 2009. The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. ... If the complaint is made to a GP or practice but the complainant is unhappy with the response, they can refer ...
https://www.which.co.uk/consumer-rights/l/gp-and-doctor-complaints
GP and doctor complaints Your relationship with your GP is hugely important to your health and wellbeing which is why it can be particularly stressful if something goes wrong. Our guides and template letters can help you make a complaint about your GP or GP practice.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
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