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https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=200c2feef3162010VgnVCM100000c8a87c0aRCRD&vgnextfmt=default
Optus Mobile - general feedback, compliment or complaint form. ... Mobile Feedback, Compliments or Complaints. At Optus we believe your feedback is important. Please send us your feedback and we'll listen. If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form.
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · Sorry about the long reply but you need to be aware that Optus don't always jump when TIO are involved. I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply.
https://www.complaintboard.com/optus-complaints-l15573.html
Since the first letter from CCC (Commercial Credit Control) I have then I have received a letter from a credit collection agent requesting payment. I again contacted OPTUS and was told by the woman, who had trouble with ENGLISH, that they had no records of my calls. After getting no help I payed up and told them again to cancel the account.
https://forums.anandtech.com/threads/complaint-letter.680640/
Dec 21, 2001 · Optus's orations represent a calculated assault on diversity within our community. No joke. The law is not just a moral stance. It is the consensus of society on our minimum standards of behavior. Quite simply, Optus wants all of us to believe that he is a perpetual victim of injustice.
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · About this Service: WhistleOut maintains a broad list of providers to help you compare, always covering at least the top ten providers in every category so you can make a transparent choice. When you see a 'promoted product' or a product with a 'go to site' button it means that WhistleOut is earning a transaction click fee for the referral.Author: Tara Donnelly
https://www.prepaidservices.com.au/complaints-policy
If you believe that any complaint raises wider telecommunications policy issues or is outside the jurisdiction of the TIO, then you may wish to raise it with the Australian Communications and Media Authority (ACMA). To lodge a complaint with the TIO you can call on 1800 062 058 or write to: TIO PO Box 276 Collins Street West MELBOURNE VIC 8007
https://www.accc.gov.au/media-release/optus-to-compensate-customers-for-slow-nbn-speeds
Optus has provided a court-enforceable undertaking to the ACCC detailing the remedies it will provide to affected customers, including refunds, moving speed plans, discounted speed plans, and exit from contracts without paying a fee. Optus will be contacting affected consumers on or before 2 March 2018 by email or letter.
https://www.accc.gov.au/media-release/optus-penalised-10-million-for-misleading-customers-over-digital-purchases
The Federal Court has ordered Optus pay a $10 million penalty for its treatment of customers who unknowingly purchased games, ringtones and other digital content through its third-party billing service, following action by the ACCC. Optus admitted that the company misled consumers and breached the ASIC Act when it billed customers for third party-produced content which they mistakenly bought ...
https://offer.optus.com.au/Redirect.aspx?EQ=NmcrIbjtilwbI3uDzr1HoTR7nPoG9GPIhyMi2Jz30QDPJasGqmkzuo5cC5VGW_AprTyOEnRgEX49CoI7aCwvGKZa7-XFv6uNS8LeVKoIXbEEQThQlINkQ0hyjGF2ejV3ZITxp-MdVocvwL_1dvHPjKn7rfub2RVkDgGJTptl_GADwpf3eCS4iqhPmATqNgFTaFciC9l9_j4aOINqTdtU8okqRm3IJ4WNq-1DEW4t4boUgOGfLQUZ6sEoa6QmnHyNiGSe5d6_YR0ijUC0WqIxZoPOzbAu8AfNTgCf_cOGCarBV1ZWoj5R4BUzQ2gGdo9Xv966-LynENrHd0pUr8BgyrmxjQPKBpcjgIO7jf41
To lodge a complaint with the TIO you can call 1800 062 058 (1800675692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Optus Complaint Handling ...
https://www.smh.com.au/business/companies/optus-customers-hit-back-over-world-cup-fiasco-with-35pc-surge-in-complaints-20181016-p50a0v.html
An Optus spokeswoman said the telco remains “committed to reducing complaint volumes and providing positive experiences to our customers” and had invested in customer-focused initiatives ...
https://www.quality-assurance-solutions.com/sample-of-customer-complaint-letter.html
Sample of Customer Complaint Letter #2. To Whom It May Concern, I am a long time customer of your company and I was very upset when I recently purchased one of …
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://www.smh.com.au/sport/soccer/fifa-world-cup-2018/optus-working-on-world-cup-woes-after-another-patchy-night-20180617-p4zlyx.html
Jun 17, 2018 · Optus staff are working around the clock to stop their World Cup stream from continually dropping out after some customers complained of patchy coverage for a …
https://choice.community/t/optus-deducting-money-months-after-account-closed/19336
Dec 05, 2019 · Unhappy Customer Letter. "This is an Actual Complaint Letter Received at Optus. Dear Cretins, I have been an Optus customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
https://accan.org.au/hot-issues/1303-how-to-make-a-complaint-about-slow-broadband-speeds
If you have a complaint or enquiry about a problem with a specific broadband service or broadband speed representation you can contact the Australian Competition and Consumer Commission (ACCC) online or by calling 1300 302 502. Download: How to make a complaint about slow broadband speeds 40.88 KB
https://www.letterofgrievance.com/bullying-and-harassment/
Bullying in the Workplace Grievance Complaint Letter Example. www.letterofgrievance.com is a dedicated website to aid employees who are being subjected to either bullying in the workplace, bullying at work, harassment in the workplace, workplace harassment or bullying and harassment.
https://www.bit.com.au/guide/how-to-complain-about-huge-mobile-phone-bills-305124
Jun 15, 2012 · The first thing to do is check through the bill carefully and see if it’s internet access, which is most likely. Some telcos offer data packs from $5 per month for 30MB, but usage above this is charged at 25 cents per MB and without a data pack it is a staggering $2 per MB.
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