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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · Review of the NHS Hospitals Complaints System: Putting Patients Back in the Picture (in Word format) MS Word Document , 3MB This file may not be suitable for users of assistive technology.Author: Department of Health And Social Care
https://www.ombudsman.org.uk/sites/default/files/The_NHS_hospital_complaints_system.%20A_case_for_urgent_treatment_report.pdf
The NHS hospital complaints system . A case for urgent treatment? Published April 2013. 2 The NHS hospital complaints system. A case for urgent treatment? ... investigate a complaint to determine whether it . has been handled appropriately. They should be the starting point for effective . complaint handling. You can see more detail at
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
“A complaints system that does not respond flexibly, promptly and effectively to the justifiable concerns of complainants not only allows unacceptable practice to persist, it aggravates the grievance and suffering of the patient and those associated with the complaint, and undermines the public’s trust in the service.” 1 NHS Constitution 2
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
When making a complaint, you can choose to complain to either: the healthcare provider: this is the organisation where you received the NHS service, for example your hospital, GP surgery or dental ...Author: Department of Health And Social Care
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
NHS inform – Feedback and Complaints. The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below:
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care ... if you are a patient who makes a complaint, or causes a fuss on the ward, you’ll probably receive better care ...
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://blog.petrieflom.law.harvard.edu/2019/03/07/the-nhs-complaints-system-wither-the-toxic-cocktail-image/
Mar 07, 2019 · When many past reports on NHS complaint handling are looked at a poor picture sadly emerges. The NHS complaints system can be seen to have a long way to go before it can be regarded as good and effective. The Toxic Cocktail. Clyde and Hart in a 2013 report discuss evidence given to them by the PHSO. The evidence presented characterizes well ...
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
Stage 1 - Make a complaint. To make a complaint, you can: email [email protected], putting 'stage 1 complaint' in the subject line; call our general enquiries line 0300 303 5678 (selecting option 2) You should put detailed complaints in writing to make sure we cover all your concerns. We will need: a clear, detailed description of ...
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
timeframe and, if it is still possible to investigate the complaint effectively and fairly, NHS England may decide to still consider the complaint, for example, longer periods of complaint timescales may apply to specific clinical areas. 9 The NHS England complaint process All complaints will be acknowledged no later than three working days after
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.youtube.com/watch?v=cY0P8d9I9tE
Jan 09, 2015 · If you have a complaint about an NHS healthcare service, this short video will help you direct your complaint to the right place. It also explains where you can get help to make your complaint ...
https://blog.petrieflom.law.harvard.edu/2020/01/22/mindset-on-nhs-complaint-handling/
Jan 22, 2020 · By John Tingle. History has not served the NHS (National Health Service) complaints system well. History has not served the NHS complaints system well. There have been many reports about NHS complaints going back well over two and a half decades, saying the same or similar things about the system.
https://www.nhsbsa.nhs.uk/contact-us/complaints
If we can’t resolve your complaint, we’ll tell you what to do next and make sure our formal complaints procedure (PDF: 132KB) is followed. Complaints about NHS Pensions and NHS Student Bursaries have to be handled differently because of legislation. This is explained in the complaints procedure.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/Letter-of-complaint-about-NHS/
This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint ...
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