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https://www.nursingtimes.net/roles/nurse-managers/communication-errors-behind-third-of-hospital-complaints-22-09-2015/
Sep 22, 2015 · Poor communication, including quality and accuracy of information, was a factor in 35% of all complaints – though this was lower than the 42% in 2013-14. Of the complaints involving communication, 71% referred to issues between the hospital and the patient or their family, and the remainder to issues between staff within the same hospital or ...
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Communication breakdown. Most complaints are secondary to poor communication. In the UK, the three most common complaints to the GMC are related to concerns with investigations and treatment, problems with communication, and a perceived lack of respect for the patient.Cited by: 3
https://www.nursinginpractice.com/complaints-over-poor-communication-nhs
Complaints over poor communication in the NHS on the up . Friday 9th November, 2012. There has been a “significant” rise in the number of complaints in which NHS staff has failed to provide an “adequate” remedy or “proper” apology, the health service ombudsman has revealed.
https://www.bmj.com/content/328/7430/10.5
Jan 01, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between …Cited by: 22
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.bbc.com/news/health-20254108
Nov 09, 2012 · Poor communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 covering both ...
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.mariecurie.org.uk/media/press-releases/poor-communication-in-the-nhs-wastes-public-funds-and-damages-patient-care/103176
Feb 29, 2016 · Poor communication in the NHS has a profound impact on patient care, staff burnout and public funds, a new report published by Marie Curie today warns 1.. The report’s author, Andrew McDonald, formerly a top civil servant, argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.. Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the ...
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1147083/
Jan 03, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and ...Cited by: 22
https://www.indy100.com/article/the-15-most-common-complaints-about-the-nhs-7316616
Sep 19, 2016 · The number of written complaints about the NHS has dropped for the first time in six years, but these are the complaints that top the list. Despite the absence of the £350 million that Vote Leave pledged in exchange for Brexit, NHS England has reported a decline in the number of written complaints they received in the financial year ending in 2016.Author: Joe Vesey-Byrne
https://www.ombudsman.org.uk/
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
https://www.nhsfife.org/nhs/index.cfm?fuseaction=nhs.pageeasyreadpub&p2sid=DF0559CA-D4DC-C6E5-820AB2C6D1D73F9E&themeid=535A0702-BA1F-10E9-FBAAB85D5BE76DD6
Complaints NHS Fife Complaints, Compliments and Suggestions. This document has been rated 5* because; + The information has been broken into distinct sections of information using clear headings. + The information has been conveyed in language that is easy to understand. Difficult phrases and words have been explained in easy terms.
https://www.nursingtimes.net/news/workforce/increase-in-written-complaints-about-nhs-nursing-staff-14-09-2017/
Sep 14, 2017 · “We are committed to working with the NHS to improve the way complaints are handled.” As reported by Nursing Times, a survey has indicated that public confidence is lacking in NHS complaints system. Survey shows confidence lacking in NHS complaints system; Communication errors behind third of hospital complaints
https://www.england.nhs.uk/publication/nhs-england-complaints-policy/
Jul 07, 2016 · Further minor amendments have been made, with the aim to improve the service provided to our complainants. These include making specific regulatory requirements more clear within the policy and also improving the quality of communication with complainants.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
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