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https://www.nursinginpractice.com/complaints-over-poor-communication-nhs
“All too often the people who come to us for help are unhappy because of the careless communication, insincere apologies and unclear explanations they've received from the NHS,” said ombudsman Julie Mellor. “A poor response to a complaint can add to the problems of someone who is unwell, struggling to take care of others or grieving.
https://www.nursingtimes.net/roles/nurse-managers/communication-errors-behind-third-of-hospital-complaints-22-09-2015/
Sep 22, 2015 · Of the complaints involving communication, 71% referred to issues between the hospital and the patient or their family, and the remainder to issues between staff within the same hospital or between different ones.
https://www.bmj.com/content/328/7430/10.5
Jan 01, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between services.Cited by: 22
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1147083/
Jan 03, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between services.Cited by: 22
https://www.indy100.com/article/the-15-most-common-complaints-about-the-nhs-7316616
Sep 19, 2016 · The number of written complaints about the NHS has dropped for the first time in six years, but these are the complaints that top the list. Despite the absence of the £350 million that Vote Leave pledged in exchange for Brexit, NHS England has reported a decline in the number of written complaints they received in the financial year ending in 2016.Author: Joe Vesey-Byrne
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 covering both secondary and primary care (GP …
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Complaints may be a way for patients to express their anger or frustration, or they may be the result of breakdown in communication. They are also often made without an understanding of how the healthcare system really works, or without an awareness of the factors that can influence the quality of care delivered.Cited by: 3
https://www.bbc.com/news/health-20254108
Nov 09, 2012 · "Careless", "insincere" and "unclear" communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said. Her report says the NHS …
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · The Parliamentary and Health Service Ombudsman makes final decisions on complaints which haven’t been resolved locally by the NHS in England or by UK government departments and their agencies, such as the Department for Work and Pensions, the DVLA, the Passport Office and the Highways Agency.
https://www.mariecurie.org.uk/media/press-releases/poor-communication-in-the-nhs-wastes-public-funds-and-damages-patient-care/103176
Feb 29, 2016 · Poor communication in the NHS has a profound impact on patient care, staff burnout and public funds, a new report published by Marie Curie today warns 1. The report’s author, Andrew McDonald, formerly a top civil servant, argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018-quarter-3
Mar 07, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are …
https://www.nursingtimes.net/news/workforce/increase-in-written-complaints-about-nhs-nursing-staff-14-09-2017/
Sep 14, 2017 · As reported by Nursing Times, a survey has indicated that public confidence is lacking in NHS complaints system. Survey shows confidence lacking in NHS complaints system Communication errors behind third of hospital complaints
https://www.ombudsman.org.uk/
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
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