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https://www.physicianspractice.com/staff/addressing-complaints-rude-medical-practice-staff
Apr 13, 2015 · Dear Sue, A few longstanding patients have mentioned to me privately that my receptionist is becoming increasingly abrupt and rude. I'm shocked to hear this, because she is always polite in my presence and I've never seen her behave disrespectfully.Author: Sue Jacques
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss. Included in your formal complaint should be the ...
https://community.babycentre.co.uk/post/a27303169/complaints_about_doctors_receptionists
There's been quite a lot in the local news recently about doctors' receptionists. Apparently, the amount of complaints about them has been on the rise, ranging from them being rude and lacking compassion to complaints about them asking inappropriate questions. In response, receptionists in Bradford are being sent on a customer care course. WYOO (what's your opinion on..?) on your local gp ...
https://www.express.co.uk/life-style/health/391706/Complaints-about-doctors-receptionists-soar
Apr 14, 2013 · Complaints about doctors' receptionists soar DOCTORS’ receptionists have been ordered to take “charm” medication to improve their image as GP services go through a radical shake-up.
https://www.telegraph.co.uk/news/health/news/9507843/Patient-complaints-rise-over-surly-GP-receptionists.html
Aug 30, 2012 · Patients' complaints about their local GP practices have risen to more than 1,000 a week, with a surge in grievances over "surly" receptionists, a lack of appointments, and difficulty getting ...
https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html
Patients' No. 1 complaint? Front-desk staff . Kelly Gooch ... r eveals that 96 percent of patient complaints are related to customer ... this requires a commitment from doctors to stick to ...
https://beyondthereceptiondesk.wordpress.com/2011/08/08/receptionist-training-dealing-with-a-complaint/
Aug 08, 2011 · Receptionist Training: Dealing with a Complaint. Posted on August 8, 2011 by administrator • Posted in Receptionist Training , The Receptionist • Tagged and people. Positve , company complaints , complaints policy , customer complaints , dealing with a complaint and how to do it right! , Policies , Procedures , professional manner ...
http://customerthink.com/the-6-most-common-customer-complaints-faced-by-medical-services/
Dec 17, 2017 · Common Patient Complaints. One of the best ways to improve your service is to look at the shortcomings and failures of others, and guard yourself against them by improving your own services. You’ll differentiate yourself strongly, and prevent some of the most common customer complaints you’d otherwise face: Scheduling difficulties.
https://www.dailymail.co.uk/news/article-2195488/Grumpy-receptionists-problems-making-appointment-fuel-surge-patients-complaints-GPs.html
Aug 29, 2012 · Complaints against family doctors’ surgeries have risen by almost ten per cent in a year – not least because of a surge in grievances over ‘surly’ receptionists.
https://uk.answers.yahoo.com/question/index?qid=20081003043013AAYze63
Oct 03, 2008 · what is the correct procedure to complain about a doctors receptionist? ... unfortunately the appointment isnt for another week and she cannot go that long without her inhalers. its not this receptionists job to decide how long inhalers should last and whether or not its time to get a new one! the doctor stresses at every visit how important it ...
https://www.theguardian.com/society/shortcuts/2016/oct/11/do-nhs-receptionists-put-you-off-seeing-your-doctor
Oct 11, 2016 · Do NHS receptionists put you off seeing your doctor? ... G P receptionists have drawn fire in a new survey by Cancer ... the doctors are responsible if patients can’t get the help they need ...
https://answers.yahoo.com/question/index?qid=20100112200211AAkyQtp
Jan 12, 2010 · Every time i go to my doctor's appointment the receptionist in the front is very rude she role's her eyes at every patient that goes there not just me, she does not greet, she is kind of like what do you want face. I've heard that many patients have complained about her for about 3 years now but no one does anything about it.As it comes to find out the hiring manager is her sister.
https://beyondthereceptiondesk.wordpress.com/2013/02/27/receptionists-dealing-with-unhappy-patientscustomers/
Feb 27, 2013 · I am delighted to say that I have a lot of viewings on my blog on a daily basis. And I can see what searches that people are putting in that direct them to my site. It saddens me to see that a lot of searches are looking for solutions to deal with unhappy patients/customers.…
https://www.bls.gov/ooh/Office-and-Administrative-Support/Receptionists.htm
Sep 04, 2019 · Receptionists’ specific responsibilities vary by employer. For example, receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some handle billing and insurance payments. In large corporations and government offices, receptionists may have a security role.Entry-level education: High school diploma or equivalent
https://doctors-care.pissedconsumer.com/doctors-care-receptionist-11540/RT-C.html
Jan 20, 2017 · The doctors care in sumter should be closed! It should not take 5 hours beforw you even get to speak with a doctor, not to mention there is always 3 receptionists sitting behind the counter not doing a *** thing but playing on the computers and chit chatting it up with the rest of the employees
https://www.telegraph.co.uk/news/2019/07/22/gp-receptionists-will-offer-patients-appointments-chemists-bid/
Jul 22, 2019 · G Ps’ receptionists will divert patients to see pharmacists in a bid to relieve pressure on family doctors.. The NHS plan aims to prevent 20 million GP appointments, with many of those ...
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice.
https://www.wikihow.com/Be-a-Good-Receptionist
Nov 05, 2019 · How to Be a Good Receptionist. Every office that presents itself to the public in any way requires a face to meet the public. Although excellent communication over the phone and by email are important to the reception staff, it is the...
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