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https://www.mumsnet.com/Talk/am_i_being_unreasonable/1919596-To-complain-about-this-GP-receptionist
Well, when I used to be a GP Receptionist, the 'house rule' was that if you left the building you lost your place in the queue (other than smokers popping out for a cigarette, nipping to fetch something from the car etc etc). It wasn't our rule (as patients no doubt thought), it was the GPs rule.
https://www.telegraph.co.uk/news/health/news/9507843/Patient-complaints-rise-over-surly-GP-receptionists.html
Aug 30, 2012 · The biggest increase involved complaints relating to the attitiude of receptionists, to the phone lines being engaged or the lack of appointments, the Daily Mail reported.
https://www.dailymail.co.uk/news/article-2195488/Grumpy-receptionists-problems-making-appointment-fuel-surge-patients-complaints-GPs.html
Aug 29, 2012 · The biggest increase involved those complaints relating to the attitude of receptionists, the phone-lines being engaged or the lack of appointments. Joyce …
https://www.express.co.uk/life-style/health/391706/Complaints-about-doctors-receptionists-soar
Apr 14, 2013 · Helplines and forums have been deluged with concern about the poor attitude of some receptionists and complaints are running at more than 1,000 a …
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.
https://beyondthereceptiondesk.wordpress.com/2013/02/27/receptionists-dealing-with-unhappy-patientscustomers/
Feb 27, 2013 · For the receptionist dealing with unhappy patients can be upsetting especially if they are made to feel that the complaint is directed at them personally. Often the patient might be right in their complaint and the receptionist might not be trained in dealing with the complaint in a satisfactory way which will only lead to more frustration on the patient’s part.
https://www.theguardian.com/society/shortcuts/2016/oct/11/do-nhs-receptionists-put-you-off-seeing-your-doctor
Oct 11, 2016 · GP Dr Helen Appleton says receptionists face conflicting pressures from time-pressed GPs and nurses, and the demands of patients who want appointments immediately, and …
https://beyondthereceptiondesk.wordpress.com/2011/08/08/receptionist-training-dealing-with-a-complaint/
Aug 08, 2011 · If a customer has verbally made a complaint you need to log the complaint – you should date and time the complaint and outline what the customer was complaining about – and pass this onto the appropriate person to deal with.
https://www.physicianspractice.com/staff/addressing-complaints-rude-medical-practice-staff
Apr 13, 2015 · First things first: When more than one patient comes to you in a short period of time with the same complaint about a member of your staff, you need to sit up and listen. The fact that these people shared their observations with you is indicative of a change in behavior that needs your attention. ... Invite your receptionist to meet with you ...Author: Sue Jacques
https://www.mentalhealthforum.net/forum/threads/any-complaints-about-your-gps-receptionists-read-on.47009/
Aug 30, 2012 · Patient complaints rise over 'surly' GP receptionists - Telegraph This is a subject close to my heart! One would think that the receptionists in my practice, only gave out their precious appointments to those that they felt like, at a particular moment of the day....
https://community.babycentre.co.uk/post/a27303169/complaints_about_doctors_receptionists
There's been quite a lot in the local news recently about doctors' receptionists. Apparently, the amount of complaints about them has been on the rise, ranging from them being rude and lacking compassion to complaints about them asking inappropriate questions. In response, receptionists in Bradford are being sent on a customer care course.
https://www.mumsnet.com/Talk/am_i_being_unreasonable/3488493-receptionists-at-the-doctor-s-surgery
I’ve never encountered the types of receptionists that MN hates the ones at my GP are lovely People forget that if receptionists are asking these questions it’s because the practice manager has told them to. They’re not being nosy, they don’t care about your piles, they’re bound by strict confidentiality rules.
https://www.dailymail.co.uk/news/article-6838639/GP-receptionists-hilarious-Facebook-rant-moaning-patients-online-hit.html
Mar 22, 2019 · A frustrated GP receptionist has claimed that patients should stop wasting doctors' time with minor headaches and buy painkillers over the counter, 'instead of …
https://uk.answers.yahoo.com/question/index?qid=20081003043013AAYze63
Oct 03, 2008 · a receptionist complained when asked to do a repeat prescription, saying over and over that 3 inhalers were issued last time and they shouldnt have ran out so soon, she eventually made the...
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
All healthcare providers have a policy and a system for dealing with complaints. It should cover your rights. Ask to see a copy of the healthcare provider’s complaints policy and details of how to complain. Download the full version of this leaflet Download your own GP surgery complaint letter template
https://www.telegraph.co.uk/lifestyle/wellbeing/11490250/GP-receptionists-should-be-trained-in-compassion.html
Mar 23, 2015 · In Bradford, so many complaints have been received about medical receptionists that the entire crew of 802 receptionists and administration staff are undergoing a …
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
In the event of a complaint about more than one organisation – perhaps a complaint that includes issues about your GP, local hospital and ambulance service – you'll only need to make one complaint. The organisation that receives your complaint must then co-operate with the others to ensure you receive a co-ordinated response.
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