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https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss. Included in your formal complaint should be the ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
The Friends and Family Test (FFT) is available for a number of NHS services, including hospitals, GP practices and mental health services. The FFT is an anonymous and quick way for you to provide feedback about the service provided to you. Find out more about the FFT
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
All healthcare providers have a policy and a system for dealing with complaints. It should cover your rights. Ask to see a copy of the healthcare provider’s complaints policy and details of how to complain. Download the full version of this leaflet Download your own GP surgery complaint letter template
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
http://www.pulsetoday.co.uk/home/finance-and-practice-life-news/gp-practices-see-sharp-increase-in-written-complaints-from-patients/20035293.article
Across primary care, written complaints increased by 9.7% compared to the year before, with the total number rising from 82,559 in 2015/16 to 90,579 in 2016/17. Of these, 83.2% related to GP surgeries, while 14.6% related to dental practices. However, around half (49.4%) of resolved complaints made about GP providers were not upheld.
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · As complaints can be made to the practice up to a year after the reason for the complaint, it is possible that complaints will arise after the locum GP has moved on. Practices should ensure that locums involved in the complaints process are given every opportunity to respond to complaints and it is important that there is no discrepancy between ...
https://www.gponline.com/news/general-practitioner-practice-news
GP practice news. Keep up with the latest news on all the issues facing UK GP practices, including the GP contract, practice finance, workload and workforce issues. Budget must deliver long-term solution to NHS pension tax crisis, doctors warn 24 Feb 2020
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
Be overall responsible for receiving complaints, taking action to investigate and putting together a response The GP partners take ultimate responsibility for the complaints procedure 3. What Constitutes a Complaint A complaint may be about any matter reasonably connected with the exercise of the practices’ functions.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.nature.com/articles/sj.bdj.2018.827
Sep 28, 2018 · There was a small (4.5%) rise in the number of written complaints being submitted to the NHS in England last year about services at dental and GP practices…
https://www.independent.co.uk/voices/comment/before-you-complain-about-your-gp-this-is-what-you-need-to-know-about-actually-doing-the-job-10278154.html
May 27, 2015 · Voices > Comment Before you complain about your GP, this is what you need to know about actually doing the job . I really do understand the frustrations of the general public - I …
https://www.gpcaregroup.org/section/458/Contact/page/477fa95f-884d-4f3e-afa1-366ce3e02a1f/Complaints-Compliments
Tower Hamlets GP Care Group enables General Practices to be more involved in the local commissioning of health services in the borough. The GP Care Group is a federation, a system that allows a group of general practices to come together as an organisation to share responsibility for delivering quality services to its local population.
https://www.medicare.gov/claims-appeals/file-a-complaint/filing-complaints-about-a-doctor-hospital-or-provider
Filing complaints about a doctor, hospital, or provider Improper care or unsafe conditions You may have a complaint about improper care (like claims of abuse to a nursing home resident) or unsafe conditions (like water damage or fire safety concerns).
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint: ... NHS England will acknowledge all complaints no later than the third working ...
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