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https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
The ombudsman only has legal powers to investigate certain complaints. You must have received a final response from your GP practice before the ombudsman can look at your complaint. The ombudsman will generally not look into your complaint if it happened more than 12 months ago, unless there are exceptional circumstances.
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.england.nhs.uk/contact-us/complaint/
This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. The commissioner. This is the organisation that pays for the service or care you received. This will vary depending on the NHS service you are complaining about. ... An NHS Complaints Advocate is independent of the NHS and may ...
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · In order to account for complaints involving locum GPs, practices must seek an agreement from locums that they will participate in the complaints procedure if required to do so. As complaints can be made to the practice up to a year after the reason for the complaint, it is possible that complaints will arise after the locum GP has moved on.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://practiceindex.co.uk/gp/blog/how-to-deal-with-complaints/
Sep 30, 2015 · For a Practice Manager handling complaints can be a difficult challenge. No one likes to receive a complaint but complaints need to be dealt with professionally, promptly and properly. But as a Practice Manager you may not be in total control of the investigation! You may be faced with a difficu
https://ama.com.au/tas/health-complaints
You may prefer to discuss your concerns with another doctor in the practice or the practice manager. If you are unhappy with these responses, or you think the care you received was not of a good standard, then you may consider contacting the Health Complaints Commission. The Health Complaints Commissioner is an independent and accessible ...
https://managementinpractice.com/news/patients/handling-complaints/
Based on the most common queries from MDU GP practice members, we suggest it includes the following points: Complaints manager and responsible person. Identify the practice complaints manager and the responsible person (usually a senior partner). The latter must ensure the practice complies with the complaints procedure and signs off complaint ...
https://www.independent.co.uk/voices/comment/before-you-complain-about-your-gp-this-is-what-you-need-to-know-about-actually-doing-the-job-10278154.html
May 27, 2015 · Voices > Comment Before you complain about your GP, this is what you need to know about actually doing the job . I really do understand the frustrations of the general public - I …
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint: ... NHS England will acknowledge all complaints no later than the third working ...
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
Complaints Procedure – General Practice . Reviewed and updated April 2009 June 2013 October 2013 Next Review Due 2016 Index 1. Introduction 2. Practice Complaints Administrator 3. What Constitutes a Complaint 4. Matters Excluded from the Complaints Process 5. …
http://www.healthscotland.scot/contact-us/comments-and-complaints
Comments and complaints. This page explains how to make a complaint or provide feedback. GPs, hospitals and other healthcare services. ... Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland . Alternatively, you can call them on 0800 22 44 88.
https://www.which.co.uk/consumer-rights/l/gp-and-doctor-complaints
GP and doctor complaints Your relationship with your GP is hugely important to your health and wellbeing which is why it can be particularly stressful if something goes wrong. Our guides and template letters can help you make a complaint about your GP or GP practice.
https://www.gponline.com/gp-training-dealing-first-complaint/article/1417815
GP training: Dealing with your first complaint There is every chance that you will need to respond to a complaint at some point in your career. MDU medico-legal …
https://www.healthcomplaints.ie/gp/
Describes the regulation of GPs (General Practitioners, also known as family doctors) in Ireland and how to complain about a GP service if you have a Medical Card / GP Visit Card or if …
https://www.ombudsman.org.uk/publications/opportunity-improve/general-practice-complaint-handling-our-findings-and-key-areas-improvement
General practice complaint handling: our findings and key areas for improvement The purpose of our review was to look at the quality of general practice complaint handling, to identify good practice and ways that the quality could be improved. We have identified five areas where we believe GP practices are falling short of what is required by both the Complaint Regulations (2009) and what we ...
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